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A leading gaming brand in Atlantic City is seeking a dedicated individual to enhance guest experiences through superior service and team management. The role involves overseeing food preparation and ensuring high service standards across multiple food outlets. Ideal candidates will possess significant food service experience, strong leadership abilities, and a commitment to exceptional customer service.
ESSENTIAL FUNCTIONS:
Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors. Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. Conveys positive energy and enthusiasm focusing on guest interaction. Continuously improves service by evaluating service breakdowns using guest feedback, data, and behavior. Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to involve all team members in service improvements. Immediately addresses service breakdowns and follows up to ensure guest satisfaction. Keeps the team well informed of property promotions and events. Develops highly skilled, successful employees, sets realistic and measurable service standards, and holds employees accountable for meeting them. Clearly communicates and enforces company expectations including the Code of Commitment, policies, procedures, department goals, and business strategy. Addresses employee performance issues, coaches for improvement, and provides ongoing feedback. Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance. Follows company policies, procedures, and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely. Takes personal responsibility for creating an atmosphere of commitment to internal guests' needs. Acts as Restaurant Chef in absence, assists in food preparation, maintains adequate food stock, and ensures adherence to safety policies. Maintains all facility and equipment in clean and operable condition, inspects areas frequently, and follows scheduled work routines. Schedules employee breaks according to procedures.
EDUCATION/SKILLS/EXPERIENCE:
High School diploma or equivalent. Knowledge of large volume recipes, preparation, procedures, and food presentation. Five years of significant multi-food outlet experience, including garde manger, broiler, saucier, and à la carte functions.
DISCLAIMER:
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, effort, or working conditions associated with the job. Management reserves the right to revise the job or require other tasks when circumstances change.
COMPENSATION & BENEFITS:
Starting Rate: $55,000
Paid Time Off, 401(k), Medical, Dental, Vision, Life & Disability Insurance. Benefits for union positions are subject to Collective Bargaining Agreement.
About us
Caesars Entertainment is a leading gaming brand in Atlantic City, with resorts including Tropicana Atlantic City, Caesars Atlantic City, and Harrah's Resort. With over 40 years of success, Caesars is committed to exceptional service and memorable experiences. As the largest employer in Atlantic County, Caesars is dedicated to its community and team members.
Caesars will accommodate individuals with disabilities or pregnancy-related conditions as required by law. The job description is subject to change, and onboarding includes background checks and pre-employment drug testing where applicable. Caesars is an equal opportunity employer.