Chef Concierge - Aman New York

Aman; New York (NY); On-site; USD 110,000 - 120,000; Full time

Job summary

Join Aman New York as a Chef Concierge and lead a team dedicated to providing exceptional service in an ultra-luxury environment. Responsible for guest relations, vendor coordination, and team management, this role requires strong leadership skills and at least 3-4 years of concierge experience.

Benefits

Comprehensive health benefits

Safe Harbor 401K Plan

Complimentary stays at Aman properties

Discounts at Aman restaurants and retail

Wellness events throughout the year

Qualifications

• Minimum 3-4 years in a concierge role, 2 years in leadership.
• Membership in Les Clefs d’Or preferred.
• Strong communication skills in English required.

Responsibilities

• Lead concierge team to ensure exceptional guest service.
• Build relationships with guests and fulfill requests.
• Address complaints and manage performance of the concierge team.

Skills

Leadership

Team Building

Problem Solving

Communication

Tools

Hotel Management Software

Microsoft Office Suite

Job description

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Location Overview

Join our team in Aman New York. East meets West and old meets new. Manhattan’s iconic Crown Building is reimagined as Aman New York, where the city’s original architectural splendour and Aman’s harmonious design language collide, reimagining the inimitable tranquillity of Aman in the heart of Manhattan’s midtown. With a year-round Garden Terrace, flagship Aman Spa and spacious suites all among the largest in the city.

Location Overview

Join our team in Aman New York. East meets West and old meets new. Manhattan’s iconic Crown Building is reimagined as Aman New York, where the city’s original architectural splendour and Aman’s harmonious design language collide, reimagining the inimitable tranquillity of Aman in the heart of Manhattan’s midtown. With a year-round Garden Terrace, flagship Aman Spa and spacious suites all among the largest in the city.

Role

The Chef Concierge is responsible for leading the concierge team with a strong sense of responsibility, resourcefulness, and professionalism to ensure exceptional service at all times. This role involves coordinating guest requests with designated vendors, fulfilling special requests, and taking a hands-on approach to daily operations and team management. The Chef Concierge anticipates the needs of guests, members and residents and directs the team to deliver unique and high-quality experiences and continuously monitors performance to ensure all procedures align with departmental standards.

This position has an annual compensation range of $110,000 - $120,000.

Key Responsibilities

• Serve as the primary point of contact for guests, members and residents, providing information about hotel services, local attractions, and dining options.
• Build and maintain positive relationships with guests, members, residents, anticipating their needs and preferences to provide personalized service.
• Ensure all requests and inquiries from guests, members and residents are handled promptly and professionally, always maintaining the highest standards of service.
• Address complaints and concerns from guests, members and residents in a timely and effective manner, finding appropriate solutions to ensure guest satisfaction.
• Lead and manage the concierge team, including scheduling and performance management.
• Implement ongoing training programs to enhance the skills and knowledge of the concierge team, ensuring they are equipped to deliver exceptional service.
• Establish and maintain relationships with local vendors and service providers to fulfill guest requests efficiently and effectively.
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Process and notify guests, members and residents of receipt of mail and messages.
• Keep accurate records of all arrangements made.
  
  

Job Requirements

• Minimum of 3-4 years of experience in a concierge role, with at least 2 years in leadership capacity.
• Membership in Les Clefs d’Or is preferred.
• Strong leadership and team-building skills, with the ability to motivate and inspire staff.
• Must be able to read and write in English to facilitate the communication process.
• Proficiency in hotel management software and Microsoft Office Suite.
• Knowledge of local attractions, restaurants, and transportation options.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Strong problem-solving abilities and a proactive approach to guest service.
• Must be able to stand for extended periods during daily operations.
• Impeccable grooming and professional appearance.
  
  

Benefits

At Aman Group, we believe that our colleagues are at the core of our success. We offer a competitive benefits including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home.

• Comprehensive and generously-subsidized health benefits program
• Safe Harbor 401K Plan
• Complimentary Stays at other Aman properties
• Discounts at Aman New York restaurants and Aman Retail online store
• Wellness events throughout the year
  
  

If you thrive in an ultra-luxury environment and are passionate about warm and personalised hospitality where every detail matters, we invite you to apply to join us on our journey.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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