Cheese Specialist

New Leaf Community Markets, Inc.; Half Moon Bay (CA); On-site; USD 25,000 - 34,000; Full time

Job summary

New Leaf Community Markets, Inc. is seeking a Cheese Specialist to uphold exceptional customer service in the Cheese department in Half Moon Bay. The role involves preparing, stocking and presenting products, and supporting department operations and training initiatives.

Responsibilities include maintaining cases, signage and displays, ensuring product freshness and accurate pricing, and collaborating with management to improve store performance and customer satisfaction.

Qualifications

• Previous customer service, food service, retail or grocery experience preferred.
• Knowledge of retail Cheese, Specialty / Gourmet and /or Culinary departments preferred.

Responsibilities

• Prepares, cuts, wraps, weighs, tares, prices and presents department products.
• Stocks and maintains department cases, stations and displays.
• Assists in guiding the work of department clerks, including planning and assigning work, ensuring quality standards, training and coaching staff and overseeing their productivity.
• Partners with department management team to maintain excellent department conditions, including appearance, cleanliness, signage, staffing and service levels.
• Prepares department for store opening and closing.
• Partners with department management team to execute training programs for all areas of department.

Skills

Customer service

Retail/grocery experience

Cheese knowledge

Food safety

Education

High School Diploma

Job description

Job Title:Cheese Specialist

Department:Cheese

Reports To:Store Manager

FLSA Status:Non-Exempt

Summary

Ensures an outstanding customer experience and assists with the coordination, execution and oversight of Cheese department operations and work. Prepares, stocks, weighs and packages products. Contributes to a positive and collaborative team environment.

Essential Duties and Responsibilities

General Requirements:

• Engages the customer in a friendly manner, shares product information and assists in locating product throughout the store. Seeks opportunities to exceed customer expectations and enhance the customer experience.
• Demonstrates ability to manage own time and models a flexible work style. Shifts tasks as priorities and circumstances change based on needs and conditions of department.
• Represents company values. Works cooperatively and positively with fellow team members.
• Gives and receives feedback in a constructive manner demonstrating company Speak Up culture.
• Conserves company resources. Works in a manner consistent with company mission, vision and values and sustainability program.
• Adheres to work and food safety policies set forth by the company and all local, state and federal regulatory agencies. Contributes to store cleanliness, maintains equipment. Informs store/department management of any problems.
• Observes all company rules and policies. Understands and complies with specific department or location guidelines, tasks and responsibilities

Position Responsibilities:

• Prepares, cuts, wraps, weighs, tares, prices and presents department products.
• Stocks and maintains department cases, stations and displays.
• Assists in guiding the work of department clerks, including planning and assigning work, ensuring quality standards, training and coaching staff and overseeing their productivity.
• Partners with department management team to maintain excellent department conditions, including appearance, cleanliness, signage, staffing and service levels.
• Prepares department for store opening and closing.
• Partners with department management team to execute training programs for all areas of department. Demonstrates ability to adapt approach to different learning styles among staff.
• Maintains awareness of current ads, promotions, holidays and events.Plans for weekly ads, events and holidays using tools and reports.
• May participate in other activities, such as inventories, scheduling and performance reviews.
• Builds displays and arranges department products to make attractive presentations, highlighting featured/unique/seasonal items.
• Maintains professional vendor relationships.
• Ensures customer made-to-order and special orders are accurately placed and delivered.
• Stocks, rotates and faces products with attention to product quality and expiration dates.
• Receives and unloads merchandise; checks quality, count and condition. Communicates any issues to management and merchandising team.
• Maintains accurate pricing and signage that meet merchandising standards.
• Demonstrates familiarity with products in department and general understanding of culinary terminology, product labelling and common dietary restrictions, with willingness to continue learning.
• Follows company procedures for processing invoices, transfers and credits.
• Handles damaged and spoiled product according to company policy.
• Responds to and follows through on emails and other communications in a timely manner.
• Notifies Manager or Manager on Duty of any situations relating to customer service, safety, productivity, security or any other situation that may have an adverse effect on the store.
• Performs other tasks and duties as assigned.

This job description is not meant to be an all-inclusive list of duties, responsibilities and requirements, but constitutes a general definition of the position's scope and function within our company. New Leaf Community Markets reserves the right to amend and change duties, responsibilities, and requirements to meet changing industry or business needs as necessary.

Customer Service Skills

Engages the customer in a friendly manner, shares product information and assists in locating product throughout the store. Seeks opportunities to exceed customer expectations and enhance the customer experience.

Education and/or Experience

• Previous customer service, food service, retail or grocery experience preferred.
• Knowledge of retail Cheese, Specialty / Gourmet and /or Culinary departments preferred.

Language Skills

Basic ability to read and interpret documents required.

Mathematical Skills

Basic math and computation skills required.

Reasoning Ability

Skills to read, understand and follow through on verbal and written instructions. Skills to exercise good judgment at all times.

Knowledge of English (Preferred)

This is a customer service driven position. Should have the ability to speak, read and understand English.

Physical Demands

This position works at a Medium level. Required frequently and up to continuously to be on feet with a mix of standing and walking throughout shift. Sitting seldom required. Up to occasionally, dependent on location, required to climb stairs, step stool and /or ladders. Continuously required to: lift and carry 1-10 pounds; use arms, hands and wrists; grasping/squeezing; reach at/above shoulder; reach below shoulder. Frequently required to: lift and carry 11-20 pounds; bend/stoop; twist. Occasional required to: lift and carry 21-50 pounds; push and/or pull 1-40 pounds; crouch/squat.

This position may be required to use the following tools and equipment: box knife, baler, scanner, hand truck, POS, conveyer belt, industrial kitchen equipment (i.e. blast chiller, grill, knives/blades, oven, grills, scales, etc.), basic housekeeping / janitorial and standard office equipment.

Work Environment

Work occurs in a grocery store environment which includes surfaces that can be wet and slippery, moderate noise level, and temperature extremes in controlled environments in the cooler and freezer, and depending on location, working outside in all temperatures. There may be exposure to certain allergens and / or chemicals. In accordance with the Americans with Disabilities Act, the ADA Amendments Act of 2008, and other applicable state or local law, we will make reasonable accommodations to qualified applicants and employees with disabilities.