Cheese Shop Specialist – Fresh, Friendly Service

Kroger Family of Companies; Powell (OH); On-site; USD 22,000 - 30,000; Full time

Job summary

Kroger Family of Companies in Powell, OH is seeking a customer service-focused team member to provide exceptional service in-store. You will answer product questions, explain cheese specials, ensure fresh, properly portioned items, and maintain accurate labeling and inventory.

The role requires strong communication, basic math, and a current food handlers permit. The position emphasizes friendly, proactive assistance, adherence to safety standards, and teamwork in a fast-paced environment.

Qualifications

• Current food handlers permit once employed.
• Effective communication skills.
• Knowledge of basic math.
• High school diploma or equivalent.
• Retail experience.
• Second language: speaking, reading and/or writing.

Responsibilities

• Create an environment that makes customers feel welcome, important and appreciated by answering questions about products.
• Gain and maintain knowledge of products and respond to questions with suggestions.
• Offer product samples to help customers discover new items.
• Inform customers of cheese specials.
• Provide customers with fresh products and correct portion sizes to prevent shrink.
• Measure, prepare and mix ingredients as per recipes using kitchen tools.
• Label and inventory department merchandise accurately.
• Check product quality and review sell-by dates.
• Report discrepancies in ordering/shipping to the department manager.
• Maintain a positive attitude and assist customers promptly.
• Understand store layout and locate products on request.
• Stay current with ads and promotions.
• Maintain inventory awareness and note discrepancies.
• Adhere to food safety regulations and temperature controls.
• Ensure proper temperatures in cases and coolers and keep logs.
• Reinforce safety programs and report unsafe conditions.
• Inspect equipment and notify management of repairs.
• Notify management of accidents or safety risks.
• Report all safety risks or illegal activity.
• Work cooperatively in a fast-paced environment.
• Handle conflicts calmly and professionally.
• Maintain honesty and integrity with customer and business information.
• Follow directions and seek help to resolve issues.
• Support and assist interactions with minors, individuals with special needs, and older adults.
• Must be able to perform essential functions with/without reasonable accommodation.

Skills

Effective communication

Basic math

Education

High school diploma or equivalent

Job description

Kroger Family of Companies in Powell, OH is seeking a customer service-focused team member to provide exceptional service in-store. You will answer product questions, explain cheese specials, ensure fresh, properly portioned items, and maintain accurate labeling and inventory.

The role requires strong communication, basic math, and a current food handlers permit. The position emphasizes friendly, proactive assistance, adherence to safety standards, and teamwork in a fast-paced environment.