CHEESE SHOP/LEAD CLERK

The Kroger Co.; Littleton (CO); On-site; USD 22,000 - 33,000; Full time

Job summary

The Kroger Co. in Littleton, CO is seeking a Cheese Department Supervisor to deliver outstanding customer experiences and support department goals.

You will train associates, manage product freshness, and ensure compliance with food safety standards while maintaining a clean, inviting environment for shoppers. In this role you will monitor inventory, communicate specials, and help customers find items, contributing to a efficient and friendly store atmosphere.

Qualifications

• Must have current food handlers permit upon employment.
• Strong communication skills to interact with customers and teammates.
• Basic math ability for pricing and transactions.

Responsibilities

• Create a welcoming environment by answering customer questions about department products.
• Maintain knowledge of department products and assist with suggestions.
• Offer product samples to help customers discover items.
• Inform customers of cheese specials.
• Train and coach associates to perform duties effectively.
• Provide fresh products with correct portions to prevent shrink.
• Ensure proper labeling, stocking, and inventory of department merchandise.
• Monitor safety and sanitation, including temperature controls.
• Report discrepancies in product ordering/shipping to the manager.
• Follow food safety regulations and maintain safety procedures.

Skills

Effective communication

Basic math

Food handlers permit

Second language

Retail experience

Education

High school diploma or equivalent

Job description

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist manage in achieving sales and profit goals established for the Cheese department, and monitor and control all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist manage in achieving sales and profit goals established for the Cheese department, and monitor and control all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of cheese specials.
• Responsible for training and coaching associates within the department to effectively perform their job duties at a satisfactory or above level.
• Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink.
• Measure, prepare and mix ingredients according to recipe, using variety of kitchen utensils and equipment.
• Adequately prepare, package, label and inventory ingredients in merchandise.
• Check product quality to ensure freshness. Review "sell by" dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Understand the store’s layout and be able to locate products when requested by customer.
• Stay current with present, future, seasonal and special ads.
• Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risk, or issues and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

Minimum

• Current food handlers permit once employed
• Effective communication skills
• Knowledge of basic math

Desired

• High school diploma or equivalent
• Retail experience
• Second language: speaking, reading and/or writing