Cheese Department Leader — Elevate Merchandising & Service

Roche Bros; Mashpee (MA); On-site; USD 42,000 - 64,000; Full time

Job summary

Roche Bros is seeking an experienced Cheese Department Lead in Mashpee, MA to plan, organize, and optimize the cheese section while delivering outstanding customer service. You will manage displays, rotation, and pricing, ensuring compliance with policies and sanitation standards.

The role requires ServSafe certification and 18+ years, with prior cheese operation experience. This position emphasizes team leadership, training, and maintaining high associate morale in a service-driven store

Qualifications

• Must be 18 years of age.
• High school diploma or equivalent.
• Successful experience in the cheese operation (i.e., merchandising, ordering, inventorying, and pricing).
• Complete training in the cheese operation.
• Ability to display initiative and work with limited supervision.
• ServSafe certified.
• Must be able to read, write, speak, and understand English, with the ability to follow instructions.
• Ability to work a schedule based on the business needs of the store location.
• Authorized to work within the U.S.

Responsibilities

• Provide an open door atmosphere conducive to high associate morale and excellent customer service.
• Achieve the highest associate morale in the industry by managing in a style that is Respectful, Supportive and Totally Team Oriented (RSTO).
• Commit to the "Golden Rule" and working with associates to build a strong cheese team.
• Promote the Roche Bros image as a service-oriented operation where every associate will greet, assist, render efficient service and thank customers in a prompt, courteous, friendly, and business-like manner.
• Ensure the department achieves the standards of performance as outlined in the work and merchandising plan.
• Possess good communication skills and the ability to conduct and facilitate department meetings.
• Ensure all new department associates receive proper review and training of job descriptions, goals, and objectives.
• Individual and department successful completion of the onboarding/e-learnings and checklist within 30 days of hire/entering the department.
• Ensure fair and consistent treatment in administering discipline to promote high associate morale.
• Guarantee the best-trained cheese team in the industry. Train and develop associates in accordance with the company policy and procedures.
• Ensure compliance with company policies and procedures, thus compliance with all state and federal laws applicable to our industry (i.e., dress code, labor/scheduling laws, sanitation regulations, etc.).
• Process merchandise according to production guidelines and follow established sanitation standard.
• Offer product suggestions.
• Ensure the department is merchandised in accordance with the needs of the community and following department sales and merchandising initiatives.
• Stock display cases and keep all cheese merchandise rotated in accordance with company policy and product code dates and always make use of the oldest products first (first in, first out).
• Receive and unload delivery; store product in designated area to ensure freshness.
• Prepare, wrap, weigh, label and price cheeses, and any other cheese shop related products.
• Practice the "Cleaner\'s Creed" and proper sanitation procedures.
• Monitor the cooler and display cases for correct temperature settings to assure product quality; report any refrigeration failure immediately.
• Maintain the freezer, cooler, equipment, and work area to the sanitation standards of the company.
• Maintain accurate records (receiving logs, invoices, inventory, etc.), and respond timely to all department mail.
• Plan work schedules and breaks.

Skills

Customer service

Team leadership

Merchandising

Reading & following instructions

Education

High school diploma or equivalent

ServSafe certified

Job description

Roche Bros is seeking an experienced Cheese Department Lead in Mashpee, MA to plan, organize, and optimize the cheese section while delivering outstanding customer service. You will manage displays, rotation, and pricing, ensuring compliance with policies and sanitation standards.

The role requires ServSafe certification and 18+ years, with prior cheese operation experience. This position emphasizes team leadership, training, and maintaining high associate morale in a service-driven store