Checker

Hy-Vee, Inc.; Norfolk (VA); On-site; USD 17,000 - 22,000; Part time

Job summary

Hy-Vee is seeking a Checker in our Grocery department to operate the register, assist customers, and help ensure every visit ends on a great note.

This role requires friendly, reliable service, accurate cash handling, and adherence to store policies. You’ll be part of a team dedicated to making shopping easier, healthier and happier for our customers.

Qualifications

• Customer service aptitude and a friendly demeanor.
• Basic arithmetic and handling payments accurately.
• Clear communication and ability to follow directions.
• Strong teamwork to support store operations.

Responsibilities

• Provide prompt, friendly customer service by greeting customers with a smile and making every visit great.
• Operate the cash register accurately, process all payment types, and handle transactions.
• Count back change, issue receipts, and provide refunds or credits when needed.
• Ensure compliance with local, state, and federal guidelines for tobacco, liquor, WIC, and related items.
• Place merchandise in bags, assist with carry-out and drive-up services.
• Stay updated on item lookup numbers, department numbers, and price changes.
• Stock, face, rotate merchandise, maintain shelves, and assist customers to items.
• Keep the register area clean and report cash levels and variances.
• Verify register balances at start and end of shift when applicable.
• Communicate clearly via intercom or phone and answer customer questions.
• Remain aware of surroundings to support store safety and security.
• Assist management with displays and promotions and take on special projects as needed.
• Perform other store tasks as needed and adhere to Hy-Vee policies and hygiene standards.

Skills

Customer service

Arithmetic

Verbal/written communication

Teamwork

Job description

Additional Considerations (if any):

-

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description

Job Title: Checker

Department: Grocery

FLSA: Hourly

Revision Date: 07/2026

About Hy-Vee

At Hy-Vee, we believe the shortest distance between two people is a smile. We’re seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers’ lives easier, healthier and happier.

The Role and Why It’s Important

Our Checkers are often the last face a customer sees before leaving the store, which makes this role one of the most important ones we have. In this position, you’ll operate the register, assist customers throughout the store, and help make sure every visit ends on a great note.

If you enjoy working with people, take pride in doing things right, and want to be part of a team that truly cares about customers, we’d love to have you join us.

What You’ll Do

No two shifts are exactly the same, but here’s what you can expect:

• Provide prompt, friendly customer service by greeting customers with a smile, learning their names, and going out of your way to make every visit a great one
• Operate the cash register accurately, scanning product and processing all payment types including cash, checks, credit cards, coupons, food stamps, WIC checks, rain checks, in-store charges, and lottery transactions
• Count back change, issue receipts, and provide cash refunds or credit memorandums for returned merchandise as needed
• Ensure compliance with local, state, and federal guidelines regarding WIC, food stamps, and the sale of tobacco, liquor, and lottery tickets
• Place merchandise in bags or boxes, assist courtesy personnel, and support drive-up and carry-out service
• Stay knowledgeable of item look-up numbers, department numbers, item features, and weekly ad price changes and sale items
• Stock, face, and rotate merchandise, clean shelves, understand shelf tags, and take customers to items when requested
• Keep the register area clean, ensure adequate supplies are available, and report improper cash levels in the cash drawer
• Verify register balances at the beginning and end of each shift where applicable
• Communicate clearly on the intercom or telephone and answer customer questions, following up with appropriate personnel as needed
• Stay aware of your surroundings to support store safety and security
• Assist store management with displays and decorations for special promotions and events as needed
• Assist in other areas of the store as needed and take on special projects as assigned
• Maintain strict adherence to personal hygiene, dress standards, and all Hy-Vee policies and store guidelines
• Report to work when scheduled and on time

Your Skills

To be successful, you’ll need to be able to:

• Follow detailed written or verbal instructions and work through tasks with a few concrete variables
• Perform arithmetic calculations involving fractions, decimals, and percentages
• Understand and follow verbal or demonstrated directions and communicate supply needs orally or in writing
• Work effectively as part of a team to deliver a great customer experience

Reporting Relationships

Accountable and Reports to: Store Director; Store Manager; Assistant Managers of HWH, Perishables, and Store Operations; Service Managers

Education and Experience

• No education or experience requirements; we will provide all the training you need to succeed

Physical Requirements

• Frequently stand and walk throughout a shift in sales, food service, or delivery areas
• Where applicable to the role: ability to safely use sharp knives and blades for food preparation
• Where applicable to the role: exposure to heat- and burn-related hazards associated with cooking, baking, or grilling equipment
• Where applicable to the role: ability to operate a delivery vehicle in accordance with applicable DOT standards
• Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning/sanitation duties

Working Environment

This is a fast-paced role in a retail store environment where you will be on your feet throughout your shift. You will have frequent exposure to temperature extremes and possible dampness, as well as occasional exposure to equipment movement hazards and cleaning chemicals or solvents. Safety is always a priority, and training is provided to help ensure a safe and supportive work environment.

Employment is contingent upon the successful completion of a pre employment drug screen.