Chat/Text Crisis Specialist, 1st Shift

Centerstone; Nashville (TN); Remote; USD 80,000 - 100,000; Full time

Job summary

Centerstone is seeking a Chat/Text Crisis Specialist for a remote position focused on mental health crisis intervention. The role involves providing clinical screenings and risk assessments through chat and text platforms. Ideal candidates will have a Bachelor's degree in a related field and strong communication skills. Join a dedicated team committed to making a difference in the lives of those in emotional distress.

Benefits

Medical, dental, and vision health coverage

Flexible Spending and Health Savings Accounts

403b retirement plan with company match

Paid time off and ten paid holidays

AD&D Insurance, Life Insurance, and Long Term Disability

Employee Resource Groups

Continuing education opportunities

Employee Assistance Program

Qualifications

• Six months to one year of related crisis experience is preferred.

Responsibilities

• Provides telephonic or chat clinical screenings and risk assessments.
• Conducts follow-up calls for individuals who are deemed moderate to high risk for suicide.

Skills

Communication

Customer Service

Crisis Intervention

Education

Bachelor’s degree in Behavioral Science

Certified Peer Recovery Specialist

Job description

5 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!

Centerstone, a trauma-informed organization, endorses an organizational culture built on understanding, recognizing and responding to those affected by trauma to strengthen resilience for our clients, staff and community. Come talk to us about joining the Centerstone team!

Job Description

SUMMARY OF POSITION

This is a remote position on a 24/7/365 mental health crisis/suicide prevention focused team. Handles incoming chat/text messages through the National Suicide Prevention Lifeline (NSPL), also known as 988. Provides brief clinical screenings, risk assessments and appropriate service linkage for individuals who are experiencing emotional distress. While the interactions begin online, this position may also support telephonic intervention if an individual would prefer or need continued support to ensure safety.

Essential Duties & Responsibilities

• Provides telephonic or chat clinical screenings and risk assessments.
• Answers crisis contacts via the chat/text platform to assess for suicide, safety and identify appropriate community resources to best meet individual needs.
• Conducts follow-up calls for individuals who are deemed moderate to high risk for suicide.
• Meets the ethical and clinical standards in compliance with all accreditation.
• Actively participates in ongoing supervision, training and team meetings.
• Assist in administrative tasks as needed
  
  

Knowledge, Skills & Abilities

• Effectively communicate via written, verbal, in person and virtual methods.
• Demonstrates high-level customer service skills and professional etiquette.
• Demonstrate knowledge and competency in providing service linkage and referrals for programs, services, and other community resources.
• Knowledge of suicide assessments.
• Skill in providing crisis intervention.
  
  

Qualifications

Education Level

Bachelor’s degree in Behavioral Science, Psychology, Social Work, or related field required; or Certified Peer Recovery Specialist.

Years Of Experience

Six months to one year of related crisis experience is preferred.

Required Certification/Licensure

N/A

Shift

Fridays through Tuesday, with Wednesday and Thursdays off, from 2:00 AM to 10:30 AM CST.

Physical Requirements

Standing – 10%

Sitting – 90%

Squatting – Occasional

Kneeling – Occasional

Bending – Occasional

Driving – Occasional

Lifting – Occasional

DISCLAIMER

The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.

Time Type

Full time

Pay Range

$19.10--$26.80

Benefits

Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:

• Medical, dental, and vision health coverage
• Flexible Spending and Health Savings Accounts
• 403b retirement plan with company match
• Paid time off and ten paid holidays
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
• Employee Resource Groups
• Continuing education opportunities
• Employee Assistance Program
  
  

Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. Centerstone does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture.

Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve.

Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Mental Health Care

Referrals increase your chances of interviewing at Centerstone by 2x

Sign in to set job alerts for “Chat/Text Crisis Specialist, 1st Shift” roles.

Leasing Consultant - Porchlight East Hill

Sr. Business Intelligence & Insights Analyst

Nashville, TN $49,500.00-$71,500.00 1 month ago

Onboarding & Implementation Specialist (REMOTE)

Customer Experience Specialist (Part-time Remote)

Supply Chain Analyst, Amazon Business NA Parcel Ops

Nashville, TN $102,890.67-$139,637.34 1 month ago

Leasing Consultant - Affordable - Whispering Oaks

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.