Chat Support Representative

ValueAdd Research and Analytics Solutions LLP; New York (NY); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading customer service firm is looking for a dynamic Chat Support Representative for a remote position. You will provide exceptional chat support, resolve inquiries, and enhance customer satisfaction. The ideal candidate should possess excellent communication and problem-solving skills, along with a passion for customer service.

Qualifications

• Previous customer service experience preferred.
• Strong communication skills essential for a positive customer experience.
• Ability to work in a fast-paced environment.

Responsibilities

• Respond to customer inquiries through chat support.
• Resolve customer issues professionally and timely.
• Ensure high levels of customer satisfaction.
• Collaborate to improve processes.
• Maintain accurate records of interactions.

Skills

Excellent communication skills

Strong problem-solving abilities

Ability to multitask and prioritize

Proficiency in typing and computer skills

Job description

Job Description

This is a remote position.

Are you a customer service superstar who excels at communication and problem-solving? ValueAdd Research and Analytics Solutions LLP is seeking a Chat Support Representative to join our dynamic team. In this role, you will be responsible for providing exceptional customer service through chat support, resolving customer inquiries, and ensuring a positive customer experience.

Location: United States (Remote)

Responsibilities

• Respond to customer inquiries and provide support through chat
• Resolve customer issues in a timely and professional manner
• Ensure high levels of customer satisfaction and retention
• Collaborate with team members to improve processes and procedures
• Maintain accurate records of customer interactions and transactions

Qualifications

• Excellent communication skills, both written and verbal
• Strong problem-solving abilities
• Ability to multitask and prioritize in a fast-paced environment
• Previous customer service experience preferred
• Proficiency in typing and computer skills

If you are passionate about providing top-notch customer service and thrive in a team-oriented environment, we want to hear from you! Apply now to join ValueAdd Research and Analytics Solutions LLP as a Chat Support Representative.