Chat Support Agent

Tomtek Malaysia Sdn. Bhd.; Sacramento (CA); Remote; USD 28,000 - 34,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Flexible schedule

Health insurance

Paid time off

Vision insurance

Job summary

Tomtek Malaysia Sdn. Bhd. is seeking a reliable Chat Support Agent to assist customers via live chat from a home office. You will resolve inquiries, guide product usage, and document interactions.

This role offers full-time or part-time hours, a remote setup, and a benefits package including health, dental, and PTO. A quiet workspace and a stable internet connection are required.

Qualifications

• High school diploma or equivalent.
• Excellent written communication skills.
• Typing speed of at least 40 WPM.
• Basic computer proficiency and ability to multitask.
• Reliable internet connection and a quiet workspace.

Responsibilities

• Respond promptly to customer inquiries via live chat.
• Provide accurate, valid, and complete information using the right methods/tools.
• Handle customer complaints and provide appropriate solutions within time limits.
• Identify and assess customers' needs to achieve satisfaction.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Document all interactions clearly and concisely.

Skills

Typing speed 40 WPM

Written communication

Multitasking

Customer service mindset

Education

High school diploma

Job description

We are seeking a reliable and customer-focused

Chat Support Agent

to join our growing remote support team. As a Chat Support Agent, you will provide real‑time assistance to customers through our online chat platform, helping resolve inquiries, issues, and guiding them through products and services.

Key Responsibilities:

• Respond promptly to customer inquiries via live chat
• Provide accurate, valid, and complete information using the right methods/tools
• Handle customer complaints and provide appropriate solutions within time limits
• Identify and assess customers' needs to achieve satisfaction
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Document all interactions clearly and concisely

Requirements:

• High school diploma or equivalent
• Excellent written communication skills
• Typing speed of at least 40 WPM
• Basic computer proficiency and ability to multitask
• Reliable internet connection and a quiet workspace
• Positive attitude and willingness to learn

Job Types:

Full-time, Part-time

Pay:

$20.00 - $25.00 per hour

Expected hours:

No less than 20 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift
• 12 hour shift
• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift
• Overnight shift
• Rotating shift
• Split shift

Work Location:

Remote