Chat Sales Specialist

National Debt Relief, LLC; Columbia (SC); Remote; USD 31,000 - 75,000; Full time

Job summary

National Debt Relief, LLC seeks commission-driven Chat Sales Specialists to engage prospects through online chat and facilitate their journey. Successful candidates will manage inquiries, qualify leads, and work closely with sales teams, all while ensuring a high-quality client experience in this remote role.

Benefits

Generous Medical, Dental, and Vision Benefits

401(k) with Company Match

Paid Holidays and Vacation

12 weeks Paid Parental Leave

No-Cost Life Insurance Benefits

Qualifications

• Minimum of one year in sales or lead generation.
• Experience managing multiple conversations.
• Strong typing speed and accuracy.

Responsibilities

• Engage with prospects via online chat and qualify leads.
• Schedule appointments and document interactions accurately.
• Collaborate with internal sales teams.

Skills

Excellent communication skills

Strong business acumen

Multi-tasking skills

Attention to detail

Education

College Degree preferred

Job description

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Overview

Due to our tremendous growth, we are looking for commission-driven Chat Sales Specialists to join our team! The Chat Sales Specialist serves as the first point of contact for prospective clients seeking support through digital channels. This role is responsible for engaging with leads via online chat, utilizing templated responses and structured scripts to deliver a consistent and professional brand experience. The Chat Sales Specialist qualifies prospects using pre-defined criteria, schedules appointments for eligible clients, and ensures all interactions are accurately documented. Success in this position requires the ability to manage multiple conversations at once, maintain attention to detail, and collaborate effectively with internal sales teams to ensure a seamless client journey. When needed, the Chat Sales Specialist may also guide clients through the enrollment process, providing a smooth transition into the program.

Overview

Due to our tremendous growth, we are looking for commission-driven Chat Sales Specialists to join our team! The Chat Sales Specialist serves as the first point of contact for prospective clients seeking support through digital channels. This role is responsible for engaging with leads via online chat, utilizing templated responses and structured scripts to deliver a consistent and professional brand experience. The Chat Sales Specialist qualifies prospects using pre-defined criteria, schedules appointments for eligible clients, and ensures all interactions are accurately documented. Success in this position requires the ability to manage multiple conversations at once, maintain attention to detail, and collaborate effectively with internal sales teams to ensure a seamless client journey. When needed, the Chat Sales Specialist may also guide clients through the enrollment process, providing a smooth transition into the program.

There is no cold calling involved as National Debt Relief provides its Chat Sales Specialists with an opportunity to succeed through optimized marketing channels that are geared towards high conversion and ample sales enrollments. This is a remote position with an expected start date of 6/27/2025. Scheduling decisions are based on business need and will be confirmed prior to hiring.

We are seeking individuals who are available for the following 8 hour shift scheduling options:

• Monday through Friday with shift schedules in Eastern Time: 9 a.m. – 6 p.m., 10 a.m. – 7 p.m.
  
  
  

Responsibilities

• Accept and respond promptly to incoming chat inquiries initiated by prospective clients
• Use templated responses and structured scripts to guide conversations and ensure brand consistency
• Qualify each prospect using pre-defined criteria and determine the appropriate next step
• Schedule appointments for qualified leads while maintaining accurate notes in the chat system
• Manage multiple chat conversations simultaneously while maintaining professionalism and accuracy
• Collaborate with internal sales teams to ensure smooth handoffs and follow-through
• Walk clients through enrollment when necessary
• Complete IAPDA certification within the first year (company sponsored)
• Meet performance criteria set forth by the management team. Performance criteria subject to change based on company baselines.
• Adhere to National Debt Relief and Sales department policies and procedures and any applicable changes to either
  
  
  

Qualifications

• Minimum of one year of work experience in an Account Executive, inside sales, or lead generation roles
• Experience in sales and account management, consistently meeting or exceeding sales revenue quotas
• Strong business acumen and professionalism
• Excellent communication skills both verbal and written
• College Degree preferred from any accredited university or college but not required
• Previous remote work experience highly preferred
• Previous chat experience preferred
• Strong typing speed and accuracy with the ability to manage multiple conversations in real time
• Comfort working with templated messaging, workflows, and qualification guidelines
• High attention to detail and a client-first mindset
• The employee is expected to be punctual and ready to report to work at the start of the shift
• The employee will be exposed to a fast-paced environment and is expected to be able to adjust accordingly
  
  
  

Soft Skills Qualifications Include the Ability to:

• Attain and maintain high sales quotas on a monthly basis
• Work in a fast-paced, high-volume setting
• Clearly explain details about the company's debt settlement program to prospective customers
• Recall details of calls with prospective customer and to record those details accurately
• Use and navigate multiple computer systems with exceptional multi-tasking skills
• De-escalate stressful situations
• Support and de-escalate vulnerable and sometimes difficult clients
• Remain calm and professional during difficult discussions
• Take constructive feedback
  
  
  

National Debt Relief Role Qualifications:

• Computer competency and ability to work with a computer
• Prioritize multiple tasks and projects simultaneously
• Exceptional written and verbal communication skills
• Punctuality expected, ready to report to work on a consistent basis
• Attain and maintain high performance expectations on a monthly basis
• Work in a fast-paced, high-volume setting
• Use and navigate multiple computer systems with exceptional multi-tasking skills
• Remain calm and professional during difficult discussions
• Take constructive feedback
• Available for full-time position, overtime eligible if classified non-exempt
  
  
  

Compensation Information

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for each position across the US. Within the range, individual pay is determined by work location, job-related skills, experience, and relevant education or training. This good faith pay range is provided in compliance with NYC law and the laws of other jurisdictions that may require a salary range in job postings. Base rate for position starts at $31,200 annually. Role is eligible for uncapped commissions and bonuses which bring total average compensation your first year to $75,000 annually. The top 20% of the team can make up to $100K.

About National Debt Relief

National Debt Relief was founded in 2009 with the goal of helping an expanding number of consumers deal with overwhelming debt. We are one of the most-trusted and best-rated consumer debt relief providers in the United States. As a leading debt settlement organization, we have helped over 450,000 people settle over $10 billion of debt, while empowering them to lead a healthier financial lifestyle and feel free to live their best life. At National Debt Relief, we treat our clients like real people. Our purpose is to elevate, empower, and transform their lives.

Rated A+ by the Better Business Bureau, our goal is to help individuals and families get out of debt with the least possible cost through conducting financial consultations, educating the consumer and recommending the appropriate solution. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible.

Benefits

National Debt Relief is a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs.

Our extensive benefits package includes:

• Generous Medical, Dental, and Vision Benefits
• 401(k) with Company Match
• Paid Holidays, Volunteer Time Off, Sick Days, and Vacation
• 12 weeks Paid Parental Leave
• Pre-tax Transit Benefits
• No-Cost Life Insurance Benefits
• Voluntary Benefits Options
• ASPCA Pet Health Insurance Discount
• Access to your earned wages at any time before payday
  
  
  

National Debt Relief is a certified Great Place to Work!

National Debt Relief is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.

For information about our Employee Privacy Policy, please see here

For information about our Applicant Terms, please see here

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

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