Chat Advocate

VirtualVocations; Pasadena (TX); Remote; USD 35,000 - 45,000; Full time

Job summary

A customer service company is seeking a Chat Advocate to provide exceptional service via chat. The ideal candidate will have over 2 years of experience in customer service, excellent typing skills, and a solid understanding of the financial lending industry. Responsibilities include managing multiple chat inquiries and assisting with loan applications. This role is critical for enhancing customer satisfaction and process efficiency.

Qualifications

• Minimum of 2 years of customer service experience in a chat environment.
• Typing speed of 60-80 words per minute with 98% accuracy.
• Strong understanding of the financial lending industry.

Responsibilities

• Provide timely responses to customer inquiries via chat.
• Assist customers with the Instant Bank Verification process.
• Collaborate with team members to expedite loan application processing.

Skills

Customer service experience

Typing speed (60-80 wpm)

Understanding of financial lending

Multitasking ability

Analytical skills

Job description

A company is looking for a Chat Advocate to provide exceptional customer service through chat interactions.

Key Responsibilities

• Provide timely responses to customer inquiries via chat, managing multiple conversations simultaneously
• Assist customers with the Instant Bank Verification process and evaluate financial documents
• Collaborate with team members to expedite loan application processing and identify process improvements

Required Qualifications

• Minimum of 2 years of customer service experience in a chat environment
• Typing speed of 60-80 words per minute with 98% accuracy
• Strong understanding of the financial lending industry
• Ability to multitask and respond quickly to customer inquiries
• Detail-oriented with strong analytical skills