Chat Advocate

VirtualVocations; Indianapolis (IN); Remote; USD 40,000 - 55,000; Full time

Job summary

A leading remote job platform is seeking a Chat Advocate to provide exceptional customer service via chat. In this role, you will manage multiple conversations, assist with the Instant Bank Verification process, and work with the team to improve processes. Candidates should have at least 2 years of customer service experience in a chat environment and strong analytical skills.

Qualifications

• Minimum of 2 years of customer service experience in a chat environment.
• Typing speed of 60-80 words per minute with 98% accuracy.
• Strong understanding of the financial lending industry.

Responsibilities

• Provide timely responses to customer inquiries via chat.
• Assist customers with the Instant Bank Verification process.
• Collaborate with team members to expedite loan application processing.

Skills

Customer service experience

Typing speed of 60-80 wpm

Analytical skills

Job description

A company is looking for a Chat Advocate to provide exceptional customer service through chat interactions.

Key Responsibilities

• Provide timely responses to customer inquiries via chat, managing multiple conversations simultaneously
• Assist customers with the Instant Bank Verification process and evaluate financial documents
• Collaborate with team members to expedite loan application processing and identify process improvements

Required Qualifications

• Minimum of 2 years of customer service experience in a chat environment
• Typing speed of 60-80 words per minute with 98% accuracy
• Strong understanding of the financial lending industry
• Ability to multitask and respond quickly to customer inquiries
• Detail-oriented with strong analytical skills