Chase Home Lending, Executive Director Strategic Initiatives PMO & Workforce Agility Program Director

Next Frontier Capital; Columbus (OH); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Competitive total rewards package

On-site health and wellness centers

Retirement savings plan

Job summary

JPMorganChase is seeking a Strategic Initiatives PMO and Workforce Agility Program Director to lead workforce transformation across Home Lending. You will oversee the PMO portfolio, drive scalable governance, and work with senior leaders to align initiatives with strategic objectives.

The role emphasizes AI-enabled work design, disciplined execution, and measurable outcomes across multiple business teams, with a focus on improving customer experiences and organizational performance.

Qualifications

• Formal training or certification on program management concepts and 10+ years applied experience.
• Experience leading large-scale, cross-organizational programs with significant financial, reputational, or operational impact.
• Proven ability to manage and influence senior stakeholders across matrixed environments.
• Strong conflict resolution, change management, and decision-making skills with the ability to navigate complex tradeoffs.
• Experience managing program budgets, resource planning, and capacity management across multi-disciplinary teams.
• Ability to develop and articulate a well-structured business case, including financial and bottom-line impact analysis.
• Track record of building cohesive, high-performing teams through strong communication, coaching, and inclusive leadership.
• Deep understanding of business process, operational risk, and controls with the ability to drive a risk and compliance agenda.

Responsibilities

• Lead multiple cross-organizational programs across Home Lending, driving workforce agility and transformation from ideation through execution and delivering measurable business results.
• Partner with senior business leaders and executive stakeholders to align workforce agility priorities with Home Lending's long-term strategy and financial objectives.
• Lead workforce impact assessments to identify role, capacity, skill, organizational, and leadership implications associated with transformation initiatives.
• Partner with HR, Employee Readiness, Communications, and business teams to coordinate workforce readiness strategies that enable successful adoption of future-state operating models.
• Own the Strategic Initiatives PMO portfolio across Home Lending, providing a centralized hub for program oversight, coordination, and support.
• Establish and maintain an integrated view across strategic initiatives, including plans, timelines, dependencies, deliverables, and risks, using consistent program management methodologies.
• Drive planning and execution of complex strategic initiatives, managing scope, schedule, budget, resources, risks, and deliverables aligned to business and customer needs.
• Serve as a strategic thought partner to business leaders, translating complex operational challenges into structured and executable programs.
• Manage and develop program staff, fostering a high-performing, inclusive, and collaborative team culture.
• Monitor program health, progress, and risks, proactively addressing issues, resolving conflicts, and adjusting priorities to maintain execution momentum.
• Manage program budgets, track spend against plan, and optimize resource allocation to maximize business outcomes

Skills

Program management

Stakeholder management

Change management

Budget management

Risk management

Leadership

Business case modeling

Education

Advanced degree

Job description

The future of work is being built right now — and you could be the one leading it. At JPMorganChase, we are investing boldly in transforming how our people work, how teams are organized, and how technology and human capabilities come together to deliver for our customers. This is your opportunity to shape that future at one of the world's most influential financial institutions.

As a Strategic Initiatives PMO and Workforce Agility Program Director within Chase Home Lending, you will lead the firm's most consequential workforce transformation efforts across all Home Lending business teams while overseeing the Strategic Initiatives PMO that drives planning, execution, integration and adoption of high‑impact strategic initiatives. You will establish scalable program infrastructure, provide centralized oversight across initiatives, and ensure measurable outcomes through strong governance, disciplined execution, and stakeholder alignment. You will directly influence how work is structured, how AI, automation and emerging technologies reshape work, organizational structures, and customer experiences, and how our teams are positioned to perform at their best. This is a high‑visibility leadership role that sits at the intersection of strategy, operations, people, and technology — and your work will have a direct impact on the organization's performance and bottom line.

Job responsibilities

• Lead multiple cross‑organizational programs across Home Lending, driving workforce agility and transformation from ideation through execution and delivering measurable business results.

• Partner with senior business leaders and executive stakeholders to align workforce agility priorities with Home Lending's long‑term strategy and financial objectives.

• Lead workforce impact assessments to identify role, capacity, skill, organizational, and leadership implications associated with transformation initiatives.

• Partner with HR, Employee Readiness, Communications, and business teams to coordinate workforce readiness strategies that enable successful adoption of future‑state operating models.

• Own the Strategic Initiatives PMO portfolio across Home Lending, providing a centralized hub for program oversight, coordination, and support.

• Establish and maintain an integrated view across strategic initiatives, including plans, timelines, dependencies, deliverables, and risks, using consistent program management methodologies.

• Drive planning and execution of complex strategic initiatives, managing scope, schedule, budget, resources, risks, and deliverables aligned to business and customer needs.

• Serve as a strategic thought partner to business leaders, translating complex operational challenges into structured and executable programs.

• Manage and develop program staff, fostering a high‑performing, inclusive, and collaborative team culture.

• Monitor program health, progress, and risks, proactively addressing issues, resolving conflicts, and adjusting priorities to maintain execution momentum.

• Manage program budgets, track spend against plan, and optimize resource allocation to maximize business outcomes

Required qualifications, capabilities, and skills

• Formal training or certification on program management concepts and 10+ years applied experience
• Demonstrated experience leading large‑scale, cross‑organizational programs with significant financial, reputational, or operational impact
• Proven ability to manage and influence senior stakeholders, including executive leadership, across matrixed business environments
• Strong conflict resolution, change management, and decision‑making skills with the ability to navigate complex tradeoffs and competing priorities
• Experience managing program budgets, resource planning, and capacity management across multi‑disciplinary teams
• Ability to develop and articulate a well‑structured business case, including financial and bottom‑line impact analysis
• Track record of building cohesive, high‑performing teams through strong communication, coaching, and inclusive leadership
• Deep understanding of business process, operational risk, and controls with the ability to drive a risk and compliance agenda

Preferred qualifications, capabilities, and skills

• Experience leading workforce transformation, agility, or future‑of‑work programs within a large financial services or regulated industry environment
• Familiarity with AI‑enabled workflow design, intelligent automation, or workforce productivity technologies
• Knowledge of agile delivery frameworks (e.g., SAFe, Scrum, Kanban) applied in business or operations contexts
• Experience operating as a subject matter expert and trusted advisor to senior business leaders across multiple functions
• Advanced degree in Business Administration, Organizational Development, Operations Management, or a related field

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most‑used digital solutions – all while ranking first in customer satisfaction.

Lead workforce transformation, CAO Strategic Initiatives PMO driving AI‑enabled work design, delivery governance, and adoption at scale