Charter Service Representative - CVG

Socket.dev; Hebron Estates (KY); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Profit Sharing

Medical/Dental/Vision/Life/Disability

401K with employer match

Flight Benefits

Paid vacation

Sick time

Tuition Reimbursement

Job summary

Allegiant is seeking a Charter Service Rep (CSR) to alleviate crew workload by handling non-flying issues and serving as a primary point of contact with clients and Headquarters for trip details. The CSR emphasizes safety and security while coordinating with screeners, across pre-flight, during flight, and post-flight phases.

The role requires at least 1 year of customer service experience, a high school diploma or GED, and the ability to pass a criminal background check and drug screen.

Qualifications

• High School Diploma or equivalent.
• Minimum 1 year of customer service experience.
• Must pass a criminal background check and pre-employment drug screen.
• Authorized to work in the US per Immigration Act of 1986.

Responsibilities

• Confirms and verifies logistical support and acts as the flight’s ground security coordinator (GSC).
• Ensures timely and accurate completion of forms.
• Verifies that all information in the Trip Sheet is accurate and communicated appropriately.
• Verifies training records for authorized representative are current and complete for screening.
• Contacts OCC with the charter flight’s out and in times if unable to enter information via Company issued iPad.
• Other duties as assigned.

Skills

Customer service

Communication

Basic computer skills

Organizational skills

Education

High School Diploma/GED

Job description

Summary

The position of the Charter Service Rep (CSR) is intended to alleviate the workload of the crew (flight deck and cabin) by tending to non-flying issues. CSRs are directly involved in communication to the client and Headquarters to execute trip details safely and efficiently. The CSR should have a focus on safety and security while working closely with the private screeners. CSR duties and responsibilities are divided into three (3) phases: pre-flight, during flight, and post-flight.

Minimum Requirements

Combination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check and pre-employment drug screen.
Education:High School Diploma/GED
Education Details: High School Diploma or equivalent
Certification: No
Certification Details: N/A
Years of Experience: Minimum of one (1) year of customer service experience
Valid/Unexpired Passport Book: No Valid/Unexpired Driver's License: No Visa Sponsorship Available: No

Preferred Requirements

• Airline industry experience.
• Basic computer skills.
• Knowledge of general office equipment.
• Organizational skills and strong attention to detail.
• Excellent communication skills and extensive problem solving capabilities.

Job Duties

• Confirms and verifies logistical support and acts as the flight’s ground security coordinator (GSC).
• Ensures timely and accurate completion of forms.
• Verifies that all information in the Trip Sheet is accurate and communicated appropriately.
• Verifies training records for authorized representative are current and complete for screening.
• Contacts OCC with the charter flight’s out and in times if unable to enter information directly through Company issued iPad, Information to be entered is passenger count, fuel information, delay code and reason.
• Other duties as assigned.

Physical Requirements

The Physical Demands and Work Environment described here are a representative of those that must be met by a Team Member to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
Airport Agent - While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, climb and use hands and fingers to operate various types of tools and equipment (i.e. hand trucks, carts, ramps, tugs, etc.). Are required to lift and/or carry up to 100 lbs. and to push and/or pull up to 300 lbs. May be required to work various shifts/days in a 24-hour situation. Regular attendance is a requirement of the role. Exposure to heights, small spaces, extreme noise (i.e. airport with planes, vehicles, and other machinery), temperature, wind, and light fluctuations. Ability to work in a confined area as well as the ability to crawl in and out of small spaces for extended periods of time. Ability to wear personal protective gear. Some travel may be a requirement of the role.

Essential Services Provider

Allegiant as a national air carrier is deemed an essential service provider during declared national and state emergencies. Team Members will be required to report to their assigned trip or work location during national and state emergencies unless prohibited by local, state or federal order.

EEO Statement

We welcome all individuals from varied backgrounds and experiences to apply. Our company values the unique perspectives and talents that each person brings to our team.

Equal Opportunity Employer: Disability/Veteran

Wages

Training hourly wage is $12 per hour

Post training wage is $425-$475per trip

Full Time Benefits

• Profit Sharing
• Medical/Dental/Vision/Life/ Disability Insurance
• Medical Travel Reimbursement
• Legal, Identity and Pet Insurance
• 401K with an employer match
• Employee Stock Purchase Plan
• Employee Assistance Program
• Tuition Reimbursement
• Flight Benefits
• Paid vacation, holidays, and sick time

Part Time Benefits

• Profit Sharing
• Medical Travel Reimbursement
• Legal, Identity and Pet Insurance
• 401K with an employer match
• Employee Stock Purchase Plan
• Employee Assistance Program
• Tuition Reimbursement
• Flight Benefits
• Sick time