Charter Operations Representative

inMy Jet; Northern (KY); Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) matching

Health savings accounts

Flexible spending accounts

Disability insurance

Life insurance

Employee assistance programs

Paid time off

Tuition reimbursement

Employee discounts

Job summary

Jet Aviation seeks a Charter Operations Representative to support sales, coordinate scheduling, and manage client activity across multiple hubs. You will handle quotes, orders, and documentation while maintaining strong customer service and multitasking under a fast-paced schedule.

Based in part on-site with weekend hours, the role emphasizes attention to detail, problem solving, and collaboration with sales and operations teams to maximize charter opportunities and ensure regulatory compliance.

Qualifications

• At least 2 years of hands-on aviation scheduling or operations experience.
• Experience using MS Office, including Word, Excel, PowerPoint and Outlook.
• Ability to handle multiple tasks in a fast-paced aviation environment.

Responsibilities

• Supports sales reps and channel partners in order processing and quotes.
• Answers inbound product and service inquiries and identifies upsell opportunities.
• Accepts orders, closes sales, and maintains customer records.
• Records sales prospecting activity in tracking systems.
• Collaborates with other sales teams and may have a sales quota.
• Represents Jet Aviation with industry groups and internal teams.

Skills

Aviation scheduling

MS Office proficiency

Education

High school diploma

Tools

Avianis

SAP

Job description

# Charter Operations RepresentativeJet AviationTeterboro, NJ, US9 days agoJob descriptionPosition SummaryThe Charter Operations Representative position is committed to proactively developing and maintaining a client base for the purpose of expanding overall charter sales activities. They provide clients with accurate and timely information while multi-tasking in a team environment with minimum supervision.This role requires a flexible schedule, including weekend availability (Saturday and Sunday). The position will follow a 4 day, 10 hour shift schedule with afternoon/evening hours. Initial training and onboarding will take place during standard business hours.The posted salary ranges will default to that of your regional location and will not include any premiums. The baseline range for this non-exempt position, will be as follows: $28.85-$36.06 hourly, equivalent to $60,000 - $75,000 annually.Candidates will be prioritized by their proximity to these Jet Aviation hub locations. Please list the location that interests you, in your application:— Teterboro, NJ— Bedford, MA— Chicago, IL— Scottsdale, AZ— West Palm Beach, FL— Bozeman, MTMinimum Requirements• At least 2 years of experience using MS Office, including but not limited to WORD, EXCEL, POWERPOINT, and OUTLOOK• A minimum of 2 years of hands on experience in the aviation industry, preferably in a scheduling or operations role.• Proficiency in either charter scheduling or FBO (Fixed Base Operation) scheduling, depending on previous role within organization• Must demonstrate determination and resilience in handling challenging situations and unexpected changes that can occur in the fast-paced aviation industry.• The ability to persevere and find solution under presume is a crucial attribute for success in this role• Must possess strong multitasking skills to handle various tasks simultaneously• May be required to be over age 18 and a valid driver’s license with a clean driving record• Minimum of high school or trade school diplomaMain Responsibilities• Supports sales representatives and channel partners in administrative areas such as order processing, customer quotes, sales information management, product training, and financing• Responsibilities are within the Sales Support and Administration function as a generalist or in a combination of disciplines• Answers inbound customer calls regarding product and service information, and identifies upselling opportunities from such calls• Accepts orders, closes sales, maintains customer records, and completes required documentation• Identifies and qualifies prospective customers, and records sales prospecting activity in computer-based tracking systems• May have an assigned product line that may overlap other sales teams' territories• May have an individual or team sales quota and is likely to have a target earnings bonus or sales incentive opportunity• Represents Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network• Demonstration and commitment to Jet Aviation values (Trust, Honesty, Alignment & Transparency)Desired Characteristics• Avianis and/or SAP knowledge preferred• Customer focused; externally focused with a strong market perspective• Excellent communications, customer service and people skills• Possess an empathetic, collaborative, and stimulating communication approach• Results driven; able to execute with high personal accountability• Strong initiative and self-direction• Ability to lead and work with others to achieve desired results• Ability to manage multiple projects and departments simultaneously• Excellent persuasion and negotiation skills Has a pleasant, friendly, and helpful manner to deliver the best experience to customers and colleagues• Quality driven with a passion for excellence to represent Jet Aviation as a Brand AmbassadorAdditional DetailsAt Jet Aviation we believe in selecting the best candidates through a comprehensive and thoughtful process. If you’re selected to move forward, you can expect a multistage interview process, including connections with team members and leaders. As a part of our commitment to safety and security, our selected candidate must successfully pass a background check and pre-employment drug test before finalizing employment.At Jet Aviation eligible employees can enjoy a comprehensive package that fuels your passions both inside and outside of work. Your health and well-being matter to us. That’s why we offer a competitive benefit package that includes health, dental & vision insurance, matching 401(k), health savings and flexible spending accounts, short-term and long-term disability, life insurance, employee assistance programs, health and wellness awards, generous paid time off, tuition reimbursement, employee discounts and more.Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans