Charleston Residential Service Technician

Socket.dev; Charleston (SC); On-site; USD 35,000 - 65,000; Full time

Benefits offered by this job

Uncapped commissions

Paid training

Company vehicle & devices

401(k) plan with company match

Paid time off & holidays

Health, dental, vision insurance

Job summary

CPI Security is seeking a Residential Service Technician in Charleston, SC to service customers’ security systems and resolve issues accurately and timely. The role offers aggressive pay with hourly training, plus 100% uncapped commissions after training, and opportunities for career mobility.

Responsibilities include servicing systems, conducting home walkthroughs, upselling configurations, and maintaining high safety and customer service standards. Weekend availability is required.

Qualifications

• High School diploma or equivalent; electronics/technical training a plus.
• Good sales skills, especially upselling and closing.
• Mechanical aptitude and a safety-first mindset.

Responsibilities

• Servicing residential security systems accurately and efficiently.
• Meeting or exceeding performance goals.
• Performing home walkthroughs to determine optimal system configuration and upsell opportunities.
• Informing customers about the service process and any installation steps.
• Connecting in-home systems to central monitoring and demonstrating usage.
• Submitting billing and payroll paperwork timely and accurately.
• Maintaining safety to prevent injury and damage.
• Providing exceptional customer service at all times.

Skills

Customer service

Sales skills

Mechanical aptitude

Safety mindset

Teamwork

Weekend availability

Education

High School diploma

Tools

Alarm systems knowledge

Job description

Charleston, South Carolina, United States

We are looking for a Residential Service Technicianwho will service our current customers' security systems to ensure the issue is resolved in an accurate and timely manner.This is a fantastic opportunity to earn a great performance-based income, while providing a valuable service to our customers.

What’s In It For You!

• Aggressive pay that includes hourly paid training, and 100% uncapped commission after training is completed.
• PLUS career mobility. This is more than a job!
• Off every other weekend!
• Company fuel card, company equipment provided (i.e. iphone, ipad)…BE IN CONTROL OF YOUR INCOME!
• Comprehensive and on-going paid training when you start. WE INVEST IN YOU!
• Engaging and fun company culture that’s made up of diverse people.
• Volunteer and community engagement opportunities.CPI partners with organizations that share our mission to save and improve lives, particularly focusing on underserved communities.
• Great medical, dental, vision, short- & long-termdisabilityand life insurance options.
• Company paid holidays, floatingholidayand paid time off (PTO).
• 401(k) plan with competitive company match.
• Eligible for free monitored security system after 90 days
• Education assistance – we encourage & support our employees who want to improve their skills and further their education for advancement.
• Birthday and Work Anniversary Rewards.

Responsibilities

• Servicing residential security systems accurately and efficiently
• Meeting or exceeding performance goals on a consistent basis
• Performing walkthrough of home to determine the optimal system configuration, and to identify up-selling opportunities
• Keeping the customer informed at all times of what the service process will entail, whether walls will need to be drilled in order to run wiring, etc.
• Connecting in-home system up to our central monitoring system, activating system and performing customer demonstration
• Maintaining good administrative responsibility by submitting billing and payroll paperwork in a timely and accurate manner
• Ensuring the highest level of safety and responsibility in order to avoid injury, property damage or loss of unused materials
• Providing exceptional customer service at all times
• Consulting with management on any issues or concerns
• Cleaning up work area thoroughly
• Maintaining all company equipment, including truck, tools, inventory, etc.
• Maintaining a professional appearance and demeanor at all times

Qualifications

• High School diploma or equivalent; electronics/electrical/HVAC/technical training at trade school or community college, a plus
• Good sales skills, particularly with strong up-selling and closing abilities
• Mechanical aptitude
• Commitment to safety
• Ability to work effectively both on an individual basis and as part of a team
• Professional appearance and demeanor
• High energy, fun and positive attitude
• Schedule flexibility and the ability to work weekends
• Thorough understanding of alarm systems (user interaction, troubleshooting, etc.) a plus
• Alarm, cable installation, or telecom experience, a plus

CPIprovides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and provides equal employment opportunities without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

As set forth in CPI Security’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

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For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

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