Chargeback Analyst - Las Vegas, NV

IGT; Las Vegas (NV); Hybrid; USD 22,041 - 31,684; Full time

Benefits offered by this job

Discretionary bonus

Health, dental, and vision coverage

Paid time off

Tuition reimbursement

401(k) with company contributions

Disability coverage

Identity protection

Job summary

IGT in Las Vegas is seeking an Analyst Chargeback to research, process, and resolve chargebacks, retrieval requests, and account inquiries. You’ll work cross-functionally to ensure disputes are resolved accurately while complying with procedures and service standards.

The role requires a detail-oriented mindset, strong communication skills, and proficiency with Microsoft Office. Hybrid work arrangement in Las Vegas supports collaboration and flexibility.

Qualifications

• High school diploma or GED required; Associate degree preferred.
• 0–2 years of experience in customer service, financial operations, data analysis, or a related office environment.
• Basic understanding of accounting principles or financial transactions.
• Strong analytical and problem‑solving skills with exceptional attention to detail.
• Excellent verbal and written communication skills with a customer‑focused mindset.
• Ability to build positive working relationships across multiple teams.
• Proficiency with Microsoft Office, including Excel, Word, and Outlook.
• Bilingual skills are a plus.

Responsibilities

• Verify and post details of business transactions, such as funds received and disbursed, and total accounts.
• Maintains accounting records of chargebacks, retrieval requests, and exception processing.
• Compiles and sorts documents as they relate to the chargeback and retrieval cycles.
• Analyzes customer needs when answering questions as they relate to account inquiries and disputes.
• Explains available services to customers.
• Corrects errors and resolves financial disputes as conveyed by cardholders and credit card associations.
• Adheres to departmental procedures to meet customer and client needs in an innovative and resourceful manner.
• Performs other related duties as assigned.

Skills

Analytical thinking

Attention to detail

Customer service

Microsoft Office

Excel

Communication skills

Bilingual

Education

High school diploma or GED

Associate degree preferred

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

IGT, where innovation meets entertainment on a global scale! From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences—powered by world‑class content, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership. Whether it’s spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and long‑term value creation. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide, we operate at scale while staying closely connected to costumers we serve. If you’re ready to bring your talent to a team shaping the future of entertainment, your next big move starts here - www.igt.com.

Overview

As an Analyst Chargeback, you'll play a key role in supporting payment dispute operations by researching, processing, and resolving chargebacks, retrieval requests, and account inquiries. This role is ideal for someone who enjoys investigative work, has strong attention to detail, and thrives in a fast‑paced environment where accuracy and customer service are equally important. You'll work cross‑functionally to ensure financial disputes are resolved efficiently while maintaining compliance with established procedures and service standards.

Location: Las Vegas (hybrid).

What You'll Do

• Responsible for verifying and posting details of business transactions, such as funds received and disbursed, and total accounts.
• Maintains accounting records of chargebacks, retrieval requests, and exception processing.
• Compiles and sorts documents as they relate to the chargeback and retrieval cycles.
• Analyzes customer needs when answering questions as they relate to account inquiries and disputes.
• Explains available services to customers.
• Corrects errors and resolves financial disputes as conveyed by cardholders and credit card associations.
• Adheres to departmental procedures to meet customer and client needs in an innovative and resourceful manner.
• Performs other related duties as assigned.

What We're Looking For

• High school diploma or GED required; Associate degree preferred.
• 0–2 years of experience in customer service, financial operations, data analysis, or a related office environment.
• Basic understanding of accounting principles or financial transactions.
• Strong analytical and problem‑solving skills with exceptional attention to detail.
• Excellent verbal and written communication skills with a customer‑focused mindset.
• Ability to build positive working relationships across multiple teams.
• Proficiency with Microsoft Office, including Excel, Word, and Outlook.
• Bilingual skills are a plus.

Keys to Success

• Maintain a high level of accuracy while handling financial transactions and sensitive customer information.
• Stay organized and effectively manage multiple priorities in a fast‑paced environment.
• Demonstrate professionalism, integrity, and confidentiality in all interactions.
• Remain calm and solution‑oriented when handling customer disputes or difficult conversations.
• Adapt quickly to changing priorities, procedures, and business needs.
• Collaborate effectively with teammates while working independently to resolve issues.
• Deliver exceptional customer service while adhering to company policies and compliance standards.

Compensation and Benefits

Hourly compensation is 18.50 USD, with flexibility to adjust higher or lower based on the full scope of qualifications. We proudly comply with all applicable local pay transparency laws and collective bargaining agreements.

• Discretionary bonus opportunities
• Comprehensive health, dental, and vision coverage
• Paid time off and wellness programs
• Tuition reimbursement
• 401(k) with company contributions
• Additional benefits including disability coverage and identity protection

Inclusive Workplace

IGT is committed to fostering a diverse, equitable, and inclusive workplace that reflects the global communities and customers we serve. We strive to create an environment where all employees feel valued, respected, and empowered.

Equal Opportunity Employer

IGT is an equal opportunity employer. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion or belief, sex, sexual orientation, gender identity, age, national origin, disability, or any other characteristic protected by applicable law. This commitment applies to all employment practices, including recruitment, hiring, promotion, compensation, benefits, training, and termination.

Application Process

We thank all applicants for their interest; however, only those selected for an interview will be contacted.