Charge Integrity Coordinator - Revenue Integrity

LCMC Health; New Orleans (LA); On-site; USD 70,000 - 105,000; Full time

Benefits offered by this job

Deliver care

Compassionate culture

Lagniappe spirit

Teamwork

Job summary

LCMC Health in New Orleans is seeking a Revenue Integrity Specialist to lead audits of clinical departments, ensure accurate coding, documentation, and CMS compliance, and partner with coding and finance teams to optimize revenue capture.

The role requires 5+ years in revenue integrity or related field, strong CDM/charge capture knowledge, and Epic expertise to manage work queues and drive improvements in a fast-paced hospital setting.

Qualifications

• Minimum 5+ years in revenue integrity, revenue cycle management, healthcare finance, or related field.
• Strong knowledge of chargemaster (CDM) management, including charge capture, coding (CPT, HCPCS, ICD-10), and CMS/ payer requirements.
• 3+ years of Epic experience, especially managing work queues and charge capture functions.

Responsibilities

• Oversees audits of clinical departments, guiding Revenue Integrity team members.
• Review findings with leadership, focusing on documentation standards and improvement recommendations.
• Identify target populations for audits and rotate areas for in-depth reviews.
• Review medical records to ensure coding accuracy, billing compliance, and medical necessity.
• Analyze charge capture reports to verify charges are posted correctly per codes and routed to the right cost center.
• Identify charge trends and present findings with recommendations.
• Respond to charge audits with next-step improvements.
• Conduct ancillary service quality reviews and meet with leadership to improve capture accuracy.
• Provide feedback to providers on missing or unclear documentation and suggest solutions.
• Offer guidance on charge capture, coding, documentation, and regulatory compliance as requested.
• Conduct training and orientation for staff to address audit findings and regulatory updates.

Skills

CDM management

Charge capture

CPT/HCPCS/ICD-10

Epic experience

CMS rules

Communication skills

Project management

Regulatory compliance

Education

Associate degree in healthcare administration/HIM

Bachelor's degree preferred

RHIA/RHIT/CCS

RN/LPN or AAPC CPC/COC certification

Tools

Epic software

Job description

Your job is more than a job

This position works closely with Revenue Cycle Service, Clinical Service lines, Information Technology and other departments to resolve charging issues or denials that require expertise in requiring clinical, coding, charge capture, and billing. The position serves as the key liaison for all revenue integrity efforts as it relates to area of responsibilities pertaining to the appropriate assigned financial class.

Your Everyday

• Oversees audits of clinical departments, guiding and monitoring Revenue Integrity team members in assigned areas. Review findings with departmental leadership, focusing on documentation standards and recommendations for improvement.
• Identify target populations for audits through random sampling, focused reviews, and issues
• identified in collaboration with the Revenue Cycle Director and other site personnel. Rotate and select specific clinical areas for in-depth reviews.
• Review medical records to ensure accuracy in coding, billing compliance, and medical necessity. Collaborate with coding and financial departments to identify areas needing documentation improvement.
• Analyze charge capture reports to verify that charges are accurately posted according to diagnosis and procedure codes, and ensure revenue is routed to the appropriate department or cost center.
• Identify charge trends, conduct focused reviews of specific departments, and present findings and recommendations for improvement.
• Respond to requested charge audits, offering next-step recommendations and improvements.
• Conduct ancillary service quality reviews and departmental audits. Meet with the Facility Revenue Cycle Director and departmental managers to improve charge capture accuracy.
• Offer feedback to providers regarding missing, incomplete, or unclear documentation, and recommend solutions to improve accuracy and compliance.
• Provide guidance on charge capture, coding, documentation, and regulatory compliance as requested.
• Conduct training and orientation in group and one-on-one settings, and lead in-service presentations for nursing, physician, and clerical staff to address audit findings and regulatory updates.
• Work with Charge Review Analysts and Specialists to ensure accurate and timely responses to departmental inquiries. Collaborate with Denials/Appeals and Coding teams to drive results through the revenue cycle.
• Stay current on Charge Description Master (CDM), clinical charging procedures, and related systems to ensure accurate billing and claims processing.
• Maintain up-to-date knowledge of Medicare/Medicaid billing practices and apply CMS rules, Local Coverage Determinations (LCDs), National Coverage Determinations (NCDs), and other regulatory guidelines to ensure compliance.
• Contribute to the development of policies, standard operating procedures, and knowledge documents aimed at improving processes, strengthening controls, and enhancing revenue.
• Actively participate in team development, working toward achieving department dashboards, goals, and objectives.
• Regularly review industry literature and attend coding conferences to stay informed of changes in coding standards and quality assurance methodologies.
• Perform additional responsibilities as assigned to support the overall success of the Revenue Integrity Team.

The Must-Haves

Minimum

EXPEREINCE QUALIFICATIONS:

• 5+ years of experience in revenue integrity, revenue cycle management, healthcare finance, or a related field.
• Strong knowledge of Chargemaster (CDM) management, including charge capture processes, coding (CPT, HCPCS, ICD-10), and compliance with CMS and third-party payer requirements.
• 3+ years of Epic experience, particularly in managing work queues and charge capture functions.

Education Qualifications

• Minimum: An associate's degree in healthcare administration, health information management, or a related field is required.
• Preferred: Bachelor's degree in healthcare

Licenses And Certifications

• Applicable professional certification through AHIMA (RHIA, RHIT, CCS), RN, LPN, or AAPC (COC, CPC) or Epic Certified

Skills And Abilities

• Extensive knowledge of revenue cycle processes and hospital/ medical billing to include CDM, UB, RAs and 1500.
• Extensive knowledge of code data sets to include CPT, HCPCS, and ICD 10. Extensive knowledge of NCCI edits, and Medicare LCD/NCDs.
• Extensive understanding of reimbursement theories to include DRG, OPPS, HCC and managed care.
• Extensive working knowledge of health care compliance. Extensive understanding of medical terminology, anatomy and physiology along with clinic department activities.
• Capacity to review, analyze and interpret managed care contracts, billing guidelines, and state and federal regulations along with facilitating to all member entities.
• Ability to work with and interpret detailed medical record documents and communicate effectively with physicians, nursing staff, leadership and other billing personnel.
• Requires the ability to manage large complex projects assignments, investigate, analyze and resolve issues at a high level.
• Excellent communication, presentation, organizational, analytical and problem-solving skills.
• Must approach problem solving challenges independently, have strong attention to detail and enjoy working in a fast paced, collaborative team-based environment.
• Computer skills - MS Office including Word, PowerPoint, Excel and Outlook; Windows operating system and Internet.

Work Shift

Days (United States of America)

LCMC Health is a community.

Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little "come on in" attitude is the foundation of LCMC Health's culture of everyday extraordinary

Your extras

• Deliver healthcare with heart.
• Give people a reason to smile.
• Put a little love in your work.
• Be honest and real, but with compassion.
• Bring some lagniappe into everything you do.
• Forget one-size-fits-all, think one-of-a-kind care.
• See opportunities, not problems – it’s all about perspective.
• Cheerlead ideas, differences, and each other.
• Love what makes you, you - because we do

You are welcome here.

LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.