Channel Programs and Operations Process Specialist

ABB; Cary (NC); Hybrid; USD 95,000 - 120,000; Full time

Benefits offered by this job

Health plans

Dental plan options

Vision benefit

Company paid life insurance

Short Term Disability

Long Term Disability

Parental Leave

Employee Assistance Program

401k Savings Plan

Employee Stock Purchase Plan

Paid holidays

Job summary

ABB is seeking a Channel Programs and Operations Process Leader to support execution, governance, and continuous improvement of channel programs and sales support operations. You will optimize processes, reporting, and digital solutions to drive efficiency and customer experience.

The role collaborates with Sales, Finance, Marketing, Analytics, and Global teams, with hybrid work options in Cary, NC, Mebane, NC, or Atlanta, GA. Travel as needed.

Qualifications

• Bachelor's degree in business, operations, or related field.
• Minimum 8 years in distribution channel or account management.
• Strong communication, negotiation, and presentation skills.

Responsibilities

• Support operational execution and governance of Channel Programs and Sales Support Operations.
• Develop standardized processes, documentation, and governance for consistent execution.
• Manage channel program processes including rebates, MDF, partnerships, sponsorships, and distributor initiatives.
• Lead digital engagement with automated workflows, reporting solutions, and dashboards.
• Collaborate with Sales, Finance, Marketing, Analytics and Global teams.
• Provide reporting and readiness for new and existing channel initiatives.

Skills

Communication

Negotiation

Presentation

Travel willingness

Sales ops exp

Education

Bachelor's degree in Business, Operations, Marketing, or a related field

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Programs and Operations Leader

Job Profile Summary

The Channel Programs and Operations Process Leader is responsible for supporting the operational execution, governance, reporting, and continuous improvement of Channel Programs and Sales Support Operations. Partners with Sales, Finance, Marketing, Sales Excellence and Customer Experience teams to develop, implement, and optimize standardized processes, reporting, and digital solutions that improve operational efficiency, business performance, and the customer experience. Ensures consistent execution, process documentation, reporting, and operational excellence across both Channel Programs and Sales Support Operations.

The work model for the role is:

Hybrid, Cary, NC, or Mebane, NC; or Atlanta, GA. Open to Hybrid for the right fit.

Core Responsibilities

• Drive the operational execution and continuous improvement of Channel Programs and Sales Support Operations by developing standardized processes, documentation, and governance that enable consistent business execution.
• Manage and continuously enhance channel program processes, including rebates, Marketing Development Funds (MDF), partnership programs, sponsorships, and other distributor initiatives to improve program effectiveness and business growth.
• Drive digital engagement and data visibility by defining business requirements and partnering with Continuous Improvement and Digital teams to implement automated workflows, reporting solutions, and user-facing dashboards.
• Partner with Sales, Finance, Marketing, Analytics, Global teams, and other stakeholders to ensure effective execution, alignment, and continuous evolution of Channel Programs and Sales Support Operations.
• Manage operational communications, reporting, and business readiness for new and existing channel initiatives, including distributor programs, sponsorships, and strategic business activities.
• Analyze business performance, market trends, and operational data to develop recommendations and action plans that improve channel effectiveness, operational efficiency, and business performance.

Collaboration / Leadership

• Collaborate with Sales, Finance, Marketing, Analytics, Digital, and Customer Experience team(s) to develop and implement standardized processes and operational enhancements.
• Coordinate cross-functional initiatives to improve business processes, reporting capabilities, system utilization, and operational efficiency.
• Develop and maintain deep knowledge of Channel Programs and Sales Support Operations to serve as a trusted resource for Sales, customers, and cross-functional stakeholders by providing guidance on program requirements, operational processes, and best practices.

Qualifications for the role:

• Bachelor's degree in Business, Operations, Marketing, or a related field.
• Minimum of 8 years of professional work experience including experience in distribution channel and account management in the industry required.
• Excellent communication, negotiation, and presentation skills.
• Willingness to travel as needed to meet with clients and attend industry events.
• Experience supporting sales operations, marketing programs or channel programs
• Strong analytical, organizational, and problem-solving skills with exceptional attention to detail.
• Knowledge of ABB ELDS, ELSP, SLSB business models and competence.
• Candidates must already have work authorization that would permit them to work for ABB in the US.

What's In It For You

We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

ABB is an Equal Employment Opportunity and affirm.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affir.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner.

ABB Benefit Summary For Eligible US Employees

Go to MyBenefitsABB.com and click on 'Candidate/Guest' to learn more

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D  – 100% employee paid up to maximums
• Short Term Disability – up to 26 weeks – Company paid
• Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
• Supplemental benefits  – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
• Parental Leave – up to 6 weeks
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)

Time off

ABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy. Salaried exempt positions are provided vacation under a permissive time away policy.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.