Channel Operations Manager, Retail - IPG

CertainTeed; Malvern (Chester County); On-site; USD 110,000 - 140,000; Full time

Job summary

A leading building products company is seeking a Channel Operations Manager for its Retail division. This role will drive the strategic vision and enhance customer relationships while leading cross-functional teams to meet growth targets. Ideal candidates will have substantial experience in project management and customer relations within the building materials sector, complementing the company's mission to innovate and provide quality products.

Benefits

Excellent healthcare options: Medical, vision, prescription & dental

Parental leave, paid time-off and Employee Assistance Program

Competitive 401(k) and Company-funded Retirement Accumulation Plan

Tuition Reimbursement for continuing education

Pet Insurance options for pets

Employee Recognition Programs

Wellness rewards for healthy living

Qualifications

• 5-7 years of experience managing complex projects.
• 5+ years of customer relationship management experience.
• Proven ability to lead cross-functional teams.

Responsibilities

• Lead the execution of IPG's retail sales strategy.
• Build and maintain strong relationships with key retail partners.
• Leverage market research to identify trends and provide insights.

Skills

Leadership

Data Analysis

Customer Relationship Management

Education

Bachelor’s degree in Business Administration

Tools

Microsoft Office

Monday.com

Job description

Channel Operations Manager, Retail - IPG

Join to apply for the Channel Operations Manager, Retail - IPG role at CertainTeed

Channel Operations Manager, Retail - IPG

2 weeks ago Be among the first 25 applicants

Join to apply for the Channel Operations Manager, Retail - IPG role at CertainTeed

This role shapes and executes the strategic vision for retail customers within IPG, fostering a customer-centric culture and aligning key functions to achieve growth targets. Responsibilities include leading cross-functional teams, advocating for retail customer needs, executing sales strategies, and tailoring methods for each customer. Additionally, the role involves establishing pricing strategies to minimize channel conflict and utilizing market research to developing a roadmap for sustainable growth

• Key contributor to the development and execution of the strategic vision for Retail across the Interior Products Group (IPG)
• Lead the execution of IPG’s retail sales strategy, aligning cross-functional teams—including Supply Chain, Operations, Sales, and Product Management—to achieve revenue and growth targets in partnership with the CertainTeed Retail Team
• Coordinate with Retail Sales, Product Management, and Finance on pricing strategies, demand planning, and minimizing channel conflict to support profitable retail growth
• Partner with Marketing and Product Management to develop compelling product positioning and launch strategies tailored to in-store, online, and special-order retail channels
• Champion a customer-first culture by advocating for retail customer needs across all business functions
• Build and maintain strong relationships with key retail partners, ensuring satisfaction and responsiveness to their evolving needs
• Collaborate with the central retail sales team to tailor and implement customer-specific sales strategies
• Lead cross-functional teams through the commercialization process for both existing and future retail partners
• Support Retail Operations, Product Management, and National Accounts in executing Line Reviews and Business Reviews
• Leverage market research and business metrics to identify trends, strengthen supply chain competitiveness, and provide strategic insights to senior leadership
• Collaborate with Product Management and Retail Sales to develop a retail roadmap and innovation pipeline for sustainable channel growth
• Mentor and develop talent within IPG to build retail sales capabilities
• Train and coach customer service teams, conduct performance reviews, and support onboarding and new product launches
• Drive continuous improvement by standardizing processes, optimizing SAP tools, and fostering a collaborative, agile team environment
• Resolve service issues proactively, ensuring accurate and timely product delivery and inventory management
• Contribute to audits, compliance training, and tactical planning to align customer service with broader business objectives

What do you bring?

Qualifications & Experience:

• Bachelor’s degree in Business Administration or related discipline required or equivalent related experience
• 5–7 years of experience leading cross-functional teams within a large, matrixed organization
• 5–7 years of experience interpreting data and leveraging insights to drive business performance
• 5–7 years of experience managing complex projects
• 5+ years of customer relationship management experience
• 5+ years of experience working with national building material retail customers (e.g., Home Depot, Lowe’s, Menards) – preferred
• Proven ability to lead cross-functional teams
• Proficient in gathering and analyzing data to inform business strategy and decision-making
• Skilled in using software tools (e.g., Microsoft Office, Monday.com) to manage projects and communicate results
• Self-starter with the ability to work independently and meet deadlines
• Effective at multitasking and prioritizing in a fast-paced environment

What are our perks?

We provide unique options to fit your unique lives! Our Total Rewards Program is customizable to accommodate your needs. Our menu of flexible options includes, but is not limited to:

• Excellent healthcare options: Medical, vision, prescription & dental
• Family Focus & Balance: Parental leave, paid time-off and Employee Assistance Program
• Financial Security: Competitive 401(k), Company-funded Retirement Accumulation Plan and Employee Stock Purchase Program (PEG)
• Tuition Reimbursement: Continuing education for every season of your career
• Pet Insurance options: Insurance plan & prescription discount program for your furry friends
• Employee Recognition Programs
• LiveWell: Rewarding you for living a healthy lifestyle

Why work for us?

Through the responsible development of innovative and sustainable building products, CertainTeed, headquartered in Malvern, Pennsylvania, has helped shape the building products industry for more than 110 years. Founded in 1904 as General Roofing Manufacturing Company, the firm's slogan "Quality Made Certain, Satisfaction Guaranteed," inspired the name CertainTeed. Today, CertainTeed is a leading North American brand of exterior and interior building products, including roofing, siding, fence, decking, railing, trim, insulation, drywall and ceilings.

A subsidiary of Saint-Gobain, one of the world’s largest and oldest building products companies, CertainTeed has more than 6,300 employees and more than 60 manufacturing facilities throughout the United States and Canada. www.certainteed.com

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management

• Industries

  Wholesale Building Materials

Referrals increase your chances of interviewing at CertainTeed by 2x

Sign in to set job alerts for “Retail Channel Manager” roles.

Regional Sales Manager - Industrial Northeast Region

Camden, NJ $170,000.00-$190,000.00 2 weeks ago

Norristown, PA $120,000.00-$180,000.00 1 week ago

Philadelphia, PA $90,000.00-$95,000.00 3 days ago

Greater Philadelphia $130,000.00-$150,000.00 3 days ago

Philadelphia, PA $102,500.00-$210,600.00 1 week ago

Regional Sales Manager - Power and Light- North

Regional Sales Manager - North American Distributor

Philadelphia, PA $140,000.00-$160,000.00 4 days ago

Regional Sales Manager – Northeast Region

Head of North America Sales, Cyber Threat Intelligence

Wilmington, DE $150,000.00-$200,000.00 1 day ago

Regional Sales Manager (New Jersey & Pennsylvania)

Philadelphia, PA $90,000.00-$100,000.00 1 day ago

Philadelphia, PA $130,000.00-$150,000.00 1 week ago

Associate Manager, Marketing Innovation (New Channel Growth)(Bangkok Based, relocation provided)

Philadelphia, PA $120,000.00-$140,000.00 1 day ago

Regional Sales Manager Pet Specialty – East Coast

Regional Sales Manager - Eastern U.S. Territory (DE, MD, PA, VA, WV, NY)

Philadelphia, PA $80,000.00-$90,000.00 2 weeks ago

Philadelphia, PA $140,000.00-$160,000.00 2 weeks ago

Camden, NJ $108,800.00-$156,400.00 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.