Channel Operations Manager

0020 E.R. Squibb & Sons,L.L.C.; United States; Remote; USD 105,000 - 128,000; Full time

Job summary

A leading biopharmaceutical company is seeking a Channel Operations Manager. This role involves managing budgets for marketing assets and collaborating with teams to ensure effective execution of marketing campaigns. Candidates should possess extensive project management experience and strong communication skills. A bachelor's degree and pharmaceutical experience are required. The position is remote, with competitive compensation ranging from $105,060 to $127,308.

Benefits

Medical, pharmacy, dental, and vision benefits

401(k)

Disability and life insurance

Qualifications

• Extensive project management background.
• Strong understanding of digital and print material creation.
• Ability to navigate complex organizational environments.
• Pharmaceutical experience required.

Responsibilities

• Track multi-channel tactics from kick-off to delivery.
• Lead Omnichannel Hub communications for label updates.
• Monitor and manage budgets for multi-channel tactics.
• Manage projects through promotional review process.

Skills

Project management

Omnichannel environment knowledge

Communication skills

Budget management

Education

Bachelor's degree

Job description

Working with Us

Challenging. Meaningful. Life-changing. Bristol Myers Squibb offers unique work across all departments, from optimizing production lines to breakthroughs in cell therapy. You will have opportunities to grow and thrive with high‑achieving teams and meaningful impact on patients’ lives.

Bristol Myers Squibb values balance and flexibility. We offer a variety of competitive benefits and programs to support employees at work and in their personal lives. Read more: careers.bms.com/working-with-us

Summary

This role is a critical matrix team partner for the Brand and Omni Channel Planning teams, creating a versatile partner for marketing campaign management and execution of marketing assets. Working across digital and print materials for all brands and therapeutic areas, this role will be key to the overall operational process. The Channel Operations Manager is responsible for budget management on production work efforts across tactics, strategy plans for updates to materials, and ensuring tactical deployments are executed in the proper cadence. The role acts as champion for assets; owning the asset through creation, MLR review, and execution in partnership with external agencies, overseeing projects and ensuring deadlines are met. This role works with internal and external matrix partners on all marketing assets to support ongoing optimization of operational models.

Responsibilities

• Track day‑to‑day multi‑channel tactics from kick‑off to delivery for label updates in accordance with BMS multi‑channel standards.
• Assist Business Project Management and Regulatory Leads on strategy and rollout of label updates.
• Lead and be point‑of‑contact for Omnichannel Hub on label update communications and questions by proactively gathering information to ensure timely and accurate communications.
• Monitor budgets for all multi‑channel tactics through annual and semi‑annual budget exercises and daily tracking.
• Ensure pull‑through of label updates to pieces that are existing including in‑market or planned to be in‑market after the regulatory dictated go‑live date, those that have no other content updates required, and safety related updates only (ISI, sprinkles, PI, Indications).
• Champion projects through PReP by attending PReP Prioritization, scheduling PReP Reviews and all close‑out activities once complete.
• Work with PM and regulatory lead to prepare strategy and communication decks, create bundling strategy and track key dates, manage master SharePoint Grid, and supply all relevant information to Multi‑channel Hub.
• Champion alignment meetings and status updates with agencies, third party vendors, and all stakeholders.
• Manage projects through promotional review process in Veeva.
• Manage relationship with production agencies.
• Approve estimates and SOs.
• Review markups and storyboards for submission and approve for D08 submission.
• QC and approve materials.
• Review and approve timelines.
• Ensure creative assets are delivered to production agency in the correct format and in a timely manner.
• Update the OmniChannel Hub’s work management system of record, including all project timelines and status updates are logged.
• Identify and implement innovation opportunities within the Strategy & Operations functional area.

Key Qualifications and Experience

• Extensive project management background.
• Strong understanding of the steps around creation/updating print and digital materials and how they are distributed through various print and digital deployment.
• Strong knowledge of omnichannel environment and ability to work in a matrix team setting.
• Background in a regulated corporate structure or industry.
• Ability to navigate complex and evolving organizational environments.
• Strong project/program management skills.
• Strong communication and presentation skills.
• Ability to manage financial budgets for a large portfolio of various printed items, including estimates and invoices, with effective budget tracking.
• Ability to learn new technology/systems quickly.
• Minimum education: Bachelor’s degree.
• Pharmaceutical experience required.

If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Compensation Overview

Remote – United States – US: $105,060 – $127,308. The starting compensation range is for a full‑time employee basis. Additional incentive cash and stock opportunities may be available based on eligibility. Final compensation is decided based on demonstrated experience.

Eligibility for benefits may vary by job and location. For more on benefits, please visit careers.bms.com/life-at-bms/.

Benefit offerings include medical, pharmacy, dental, vision, wellbeing programs, 401(k), disability and life insurance, travel protection, and surplus time off, among others. See site for full details.

On-site Protocol

BMS defines occupancy type by role: site‑essential (100% onsite), site‑by‑design (hybrid with at least 50% onsite), or field‑based/remote‑by‑design (travel to customers/partners as required). Reasonable accommodations are available; applicants may request accommodations prior to accepting an offer by contacting [e-mail]. Visit careers.bms.com/eeo-accessibility for our Equal Employment Opportunity statement.

BMS emphasizes well‑being and may require vaccination as part of policy updates.

BMS will consider qualified applicants with arrest and conviction records, as permitted by law.

If you live in or work from Los Angeles County, additional information is available at careers.bms.com/california-residents/.

All data related to role applications will be treated in accordance with applicable privacy policies and regulations.