Channel Operations Manager

United States Digital Space LLC; New York (NY); On-site; USD 130,000 - 160,000; Full time

Benefits offered by this job

Unlimited PTO

Employee stock options

Medical, dental, vision with HSA

401k with match

Parental leave

Home office stipend

Job summary

United States Digital Space LLC is seeking a detail-oriented Channel Operations Manager to scale partner-facing processes and governance for multi-channel distribution. This role focuses on implementing partner onboarding, tier changes, PRM rollouts, and cross-functional launches from kickoff to go-live with clear ownership.

You will own Introw and Salesforce integration, drive data hygiene, and define channel metrics.

Qualifications

• 3–6 years of experience in Partner Operations, Channel Operations, or Revenue Operations in Fintech, SaaS, or enterprise software.
• Real hands-on understanding of multi-party deal flow, partner tiering, and deal registration.
• Systems fluency with Salesforce and a PRM tool (Introw or similar).
• Strong data capabilities (Excel, SQL, or BI tools) and ability to translate complex partner data into clear reporting.

Responsibilities

• Operationalize partner-facing initiatives from kickoff through go-live with timelines and accountable owners.
• Handle partner administration: process orders/amendments, maintain partner records in Salesforce, and coordinate meetings.
• Own and improve the deal registration process across the partner network and track through to revenue.
• Design and maintain operational infrastructure for third-party data changes affecting partners and end clients.
• Own Introw as the partner-facing system of record and work with RevOps on data flows into shared systems.
• Define channel metrics and dashboards, and ensure accurate data to support business decisions.

Skills

Analytical Skills

Excel

SQL

BI tools

Tools

Salesforce

Introw (PRM)

Job description

the company is where you belong!

the company helps solve the identity risk problem for companies that offer financial products by enabling them to outpace fraud and confidently serve more people around the world. Over 800 of the world’s largest financial institutions and fintechs turn to the company to take control of fraud, credit, and compliance risk, and grow with the clearest picture of their customers.

Through our values: Be Bold, Get Scrappy, Collaborate, and Celebrate Our Differences, we are creating a workplace where you can grow, thrive, and belong. See how we’ve been continuously recognized and named one ofInc. Magazine’s Best Workplaces,Forbes America’s Best Startup Employers,Best Fintech to Work for by American Banker, year after year.

Check out our investors and read more about ushere.

About the team

the company is seeking a detail-oriented, systems-minded Channel Operations Manager to help scale the operational processes and partner-facing infrastructure that power the company's partner ecosystem.

This role will address the unique complexity of channel operations: multi-party workflows, reseller and pass-through structures, partner-attributed revenue tracking, and the process discipline required to grow through indirect channels without proportional growth in manual effort. The successful candidate will own the rules, programs, and workflows that make the partner motion function, and will define what gets measured, why, and what the source of truth for that data is, while partnering closely with RevOps, who own the underlying systems and enterprise reporting infrastructure those definitions get built into.

What you'll be doing

• Partner Program Operations & Project Management: Operationalize the project management of partner-facing initiatives, including new partner onboarding plans, partner tier changes, PRM rollouts, and cross-functional partner launches, from kickoff through go-live, with clear timelines and accountable owners at each step.

• Partner Administration & Coordination: A significant, ongoing part of this role is the direct administrative and coordination work that keeps the partner engine running day to day: processing order and amendment requests (e.g., data-source additions) with RevOps and Legal, maintaining accurate partner records in Introw and Salesforce, routing and tracking partner requests, and coordinating logistics for partner meetings, QBRs, and events.

• Deal Registration & Partner Deal Governance: Own and continuously improve the deal registration process across the partner network, including the rules for what qualifies, how conflicts between partners (or partner vs. direct) get resolved, and how registered pipeline gets attributed and tracked through to closed revenue.

• Partner-Facing Change Management: Design and maintain the operational infrastructure for coordinating third-party data changes that affect channel partners and their end clients. This means building the process, communication sequencing, and audience controls that ensure the right information reaches the right party at the right time, and that changes don't create downstream failures across a multi-layer distribution chain.

• PRM & Partner-Facing Tooling: Own Introw (PRM) as the partner-facing system of record, including partner onboarding into the portal, partner data hygiene, and the partner experience layer. You are the source of truth for what clean, accurate partner data looks like. Partner with RevOps on the Salesforce/Introw/Gong integration so partner data flows cleanly into shared systems without manual re-entry.

• Channel Reporting Definitions: Define the channel-specific metrics that matter, including deal registration accuracy, partner-tier performance, partner pipeline health, and operational velocity, and own the source of truth for that underlying data. You own what gets measured and why; RevOps owns the systems and builds the dashboards that surface it.

• Cross-Functional Alignment: Work closely with RevOps, Finance, Technical Solutions, and Legal to ensure contract execution, order processing, implementation readiness, resource mobilization, and revenue recognition are effective and don't generate operational escalations.

• Operational Efficiency: Identify bottlenecks specific to the channel sales and delivery cycle, including where partner-attributed deals stall or where partner managers lose time to manual coordination, and deploy process-driven solutions to increase throughput without adding headcount.

Role Qualifications

• Experience: 3-6 years in Partner Operations, Channel Operations, or Revenue Operations in Fintech, SaaS, or enterprise financial software. Fintech, banking, or credit union experience is a strong plus but not required. Experience with reseller or pass-through billing models is a strong plus.

• Channel Domain Knowledge: Real, hands-on understanding of multi-party deal flow, partner tiering, and deal registration, not just general sales pipeline management.

• Systems Fluency: Comfortable working in Salesforce and a PRM tool (Introw or similar) day-to-day; doesn't need to own Salesforce architecture, but needs to configure and troubleshoot partner-specific objects and workflows.

• Analytical Skills: Advanced data capabilities (Excel, SQL, or BI tools) and a track record of turning complex, messy partner data into clear reporting definitions that RevOps can build against.

We're a lean team, so your impact will be felt immediately, and opportunities will grow as the company scales up. If this all sounds like a good fit for you, why not join us?

the company is committed to fair and equitable compensation practices. Below is the anticipated starting base compensation range for this role; however, pay may vary depending on job-related knowledge, in-demand skills, relevant experience, and/or geography. In addition to a competitive base salary, this position is also eligible for equity awards in the form of stock options (ISOs) as well as a competitive total benefits package. Your recruiter will be happy to walk you through the details and what compensation could look like for you specifically!

*This position has a base salary range of $130,000 to $160,000, with additional variable compensation and equity.*

Benefits and Perks

• Unlimited PTO and flexible work policy

• Employee stock options

• Medical, dental, vision plans with HSA (monthly employer contribution) and FSA options

• 401k with 100% match up to 4% of annual employee compensation

• Eligible new parents receive 16 weeks of paid parental leave

• Home office stipend fo