Channel Operations Clerk

Define Ventures; Memphis (TN); On-site; USD 22,000 - 28,000; Full time

Job summary

EVERSANA in Memphis, TN is seeking a Channel Operations Clerk to support daily warehouse and distribution activities, coordinating truck appointments, QA inspections, and accurate inventory in the WMS.

You will operate forklifts, assist receiving and shipping, and maintain precise records while following safety and quality standards; a forklift certification and experience with WMS are preferred.

Qualifications

• High school diploma or equivalent.
• Warehouse/logistics experience preferred.
• Forklift certification or ability to obtain.
• Experience using Warehouse Management Systems (WMS) and inventory tracking software.
• Basic computer proficiency (MS Office).
• Strong attention to detail and organizational skills.
• Ability to communicate effectively with internal teams, carriers, and customers.

Responsibilities

• Schedule inbound and outbound truck appointments and coordinate with carriers and warehouse personnel.
• Conduct inspections of incoming loads to verify quality and compliance; document discrepancies.
• Safely operate forklifts and assist with receiving, put-away, replenishment, and shipping activities.
• Enter and update receiving, inventory, and shipping transactions within the WMS; generate reports.

Skills

Attention to detail

Communication

Organizational skills

Education

High school diploma or equivalent

Tools

WMS

Inventory tracking software

Job description

Company Description

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.

Job Description

The Channel Operations Clerk is responsible for supporting daily warehouse and distribution operations by coordinating transportation schedules, performing quality assurance inspections on incoming shipments, operating material handling equipment, and maintaining accurate inventory records within the Warehouse Management System (WMS). This role ensures the efficient flow of products through the facility while maintaining safety, quality, and operational standards.

Key Responsibilities

Transportation & Scheduling

• Schedule inbound and outbound truck appointments to support operational requirements.
• Coordinate with carriers, drivers, warehouse personnel, and customers to ensure timely loading and unloading activities.
• Monitor transportation schedules and communicate delays or changes to relevant stakeholders.
• Maintain accurate shipment documentation and transportation records.

Quality Assurance

• Conduct inspections of incoming loads to verify product quality, quantity, and compliance with company standards.
• Identify and document damaged, missing, or non-conforming products.
• Ensure receiving processes meet quality and safety requirements.
• Work with operations and quality teams to resolve discrepancies and corrective actions.

Warehouse Operations

• Safely operate forklifts and other material handling equipment to load, unload, move, and store inventory.
• Assist with receiving, put-away, replenishment, and shipping activities.
• Follow all warehouse safety procedures and equipment operating guidelines.
• Support inventory control activities and cycle counts as needed.

Warehouse Management System (WMS)

• Enter and update receiving, inventory, and shipping transactions within the WMS.
• Maintain accurate inventory records and investigate inventory discrepancies.
• Generate reports and provide data support for operational performance tracking.
• Ensure all transactions are completed accurately and timely.

Qualifications

Required Qualifications

• High school diploma or equivalent.
• Previous warehouse, logistics, transportation, or distribution experience preferred.
• Forklift certification or ability to obtain certification.
• Experience using Warehouse Management Systems (WMS) and inventory tracking software.
• Basic computer proficiency, including Microsoft Office applications.
• Strong attention to detail and organizational skills.
• Ability to communicate effectively with internal teams, carriers, and customers.

Physical Requirements

• Ability to lift up to 50 pounds.
• Ability to stand, walk, bend, and reach throughout the workday.
• Ability to safely operate forklifts and warehouse equipment.
• Comfortable working in a warehouse environment with varying temperatures.

Key Competencies

• Organization and time management
• Attention to detail
• Problem-solving skills
• Quality mindset
• Team collaboration
• Safety awareness
• Inventory accuracy and data integrity

This role is critical to ensuring efficient channel operations by maintaining quality standards, coordinating transportation activities, and supporting accurate inventory management throughout the supply chain.

Additional Information

OUR CULTURAL BELIEFS:

Patient Minded I act with the patient’s best interest in mind.

Client Delight I own every client experience and its impact on results.

Take Action I am empowered and empower others to act now.

Grow Talent I own my development and invest in the development of others.

Win Together I passionately connect with anyone, anywhere, anytime to achieve results.

Communication Matters I speak up to create transparent, thoughtful and timely dialogue.

Embrace Diversity I create an environment of awareness and respect.

Always Innovate I am bold and creative in everything I do.

EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S. Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). This role is eligible for hire in select U.S. locations based on business and operational considerations. For a full list of locations, visit eversana.com/careers. More information about EVERSANA’s benefits package can be found at eversana.com/careers. EVERSANA reserves the right to modify this base salary range and benefits at any time.

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at [email protected]

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