Channel Engagement Manager

Motorola Solutions; Illinois; On-site; USD 100,000 - 110,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off

Employee Stock Purchase Plan

Paid Parental & Family Leave and more!

Job summary

Motorola Solutions is seeking an experienced channel and services professional in the United States to manage relationships with channel partners and drive post-sales project execution. The role involves coordinating internal resources, supporting pre-sales activities, and ensuring smooth project delivery with partners and end customers.

Ideal candidates have 5+ years in project management, field engineering, or customer-facing roles. Travel is 25–50%.

Qualifications

• Bachelor's Degree with 5+ years of experience in one of the following: Project Management, Field Engineering, customer service, customer support OR 7+ years of experience in one of the following: Project Management, Field Engineering, customer service, customer support

Responsibilities

• Serve as a primary point of contact for channel partners and dealers, managing relationships to support their business needs.
• Initiate and coordinate internal resources, including Technical Support and Engineering, to resolve partner and customer issues and support open cases.
• Sales and Project Facilitation: Collaborate with dealers on pre-sales activities, such as drafting and finalizing Statements of Work (SOW) and design plans for end customers. Facilitate the quoting processes with COEE if needed, including discussing subscriber type and quantity with channel partners for project upgrades. Work with partners and end customers on project execution, including discussing technical requirements by facilitating engineering design discussions. Keep the Sales team apprised of activity related to issues outside their awareness.
• Account and System Issue Resolution: Actively follow up and work with internal teams (e.g., Customer Master Data Team, IT, Subscription Mgmt., WAVE Support,) to address partner and end-user issues related to accounts, product licensing (e.g., WAVE devices), payment terms (e.g., NET 30), and inconsistencies across internal systems (OM, CDM, Greenfield, Partner Hub)
• On-site Project Coordination and Compliance: Coordinate on-site activities and logistics for major post sale support projects, including communicating with customer site leadership and internal teams. Ensure third-party vendors (e.g., tower crews) meet customer site-specific safety training requirements. Develop and communicate project plans, responsibility matrices, and communication plans with partners and customers. Keep relevant internal teams and management informed of project status and critical issues.

Skills

Project Management

Field Engineering

Customer Service

Customer Support

Education

Bachelor's Degree

Job description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

The Motorola Solutions Channel and Services Team empowers our customers to identify and unleash the full power of their PCR products and services. We build strong relationships with our Channel Partners to promote their full adoption of Motorola products and services, including growing their ongoing use, value realization and product satisfaction. We work to ensure that the customer experience with Motorola Solutions continuously exceeds their expectations and through our internal and external relationships, we are committed to consistent delivery and follow through to help Partners and Sales serve their communities and to be their best in the moments that matter.

Job Description

Key Responsibilities

• Serve as a primary point of contact for channel partners and dealers, managing relationships to support their business needs.
• Initiate and coordinate internal resources, including Technical Support and Engineering, to resolve partner and customer issues and support open cases.
• Sales and Project Facilitation: Collaborate with dealers on pre-sales activities, such as drafting and finalizing Statements of Work (SOW) and design plans for end customers. Facilitate the quoting processes with COEE if needed, including discussing subscriber type and quantity with channel partners for project upgrades. Work with partners and end customers on project execution, including discussing technical requirements by facilitating engineering design discussions. Keep the Sales team apprised of activity related to issues outside their awareness.
• Account and System Issue Resolution: Actively follow up and work with internal teams (e.g., Customer Master Data Team, IT, Subscription Mgmt., WAVE Support,) to address partner and end-user issues related to accounts, product licensing (e.g., WAVE devices), payment terms (e.g., NET 30), and inconsistencies across internal systems (OM, CDM, Greenfield, Partner Hub)
• On-site Project Coordination and Compliance: Coordinate on-site activities and logistics for major post sale support projects, including communicating with customer site leadership and internal teams. Ensure third-party vendors (e.g., tower crews) meet customer site-specific safety training requirements. Develop and communicate project plans, responsibility matrices, and communication plans with partners and customers. Keep relevant internal teams and management informed of project status and critical issues.

Target Base Salary Range

Target Base Salary Range: $100,000 - $110,000 USD.

Accepting applications between September 2026 and November 2026.

Basic Requirements

Bachelor's Degree with 5+ years of experience in one of the following: Project Management, Field Engineering, customer service, customer support OR 7+ years of experience in one of the following: Project Management, Field Engineering, customer service, customer support

Travel Requirements

25-50%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

MOTOROLA SOLUTIONS OVERVIEW

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Learn more at www.motorolasolutions.com.