Channel Account Specialist

Jobtailor; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Jobtailor in New York is seeking a channel sales support specialist to drive deal registrations, quotes, and service orders for partner channels, ensuring accurate pricing and timely processing.

You will collaborate across Sales Engineering, Network Engineering, and Finance, own partner commissions, maintain CRM data, and support industry events, delivering outstanding partner experiences in a fast-paced telecom/B2B setting.

Qualifications

• 3+ years in sales support/operations in telecom or B2B services.
• Experience with Salesforce CRM or similar.
• Strong ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Respond to daily deal registration, quotes, and service orders for channel partners with accurate pricing.
• Deliver excellent partner experience through responsive communication and proactive support.
• Manage Near-Net partner quotes, budgetary quoting, and non-standard pricing collaboration.
• Collaborate cross-functionally to facilitate partner requests and resolve issues.
• Create and manage Sales Engineering Request projects from quotes.
• Distribute rate cards and sales collateral to channel partners.
• Own partner commission tracking and reporting with finance.
• Maintain data accuracy in Pilot’s CRM and other tools.
• Attend industry trade shows as channel sales team representative.

Skills

Sales support

Sales operations

Account coordination

Customer experience

Data management

Communication skills

Multitasking

Team collaboration

Learning new software

Google Workspace

Tools

Salesforce CRM

Google Workspace

Connectbase

Job description

Responsibilities

• Respond to daily deal registration, quote, and service order requests from channel partners; providing accurate pricing, serviceability details, creation of partner opportunities, and the processing of orders with attention to detail.
• Deliver an exceptional customer experience to our channel partner base through responsive communication, proactive support, and professional service.
• Serve as the primary channel team point of contact for the management of Near- Net partner quote requests; including budgetary quoting, feasible study, non-standard pricing, and collaboration with other New Build project stakeholders.
• Collaborate cross-functionally with Sales Engineering, Network Engineering, Customer Experience, Service Delivery, and Accounting teams to facilitate partner requests and resolve operational issues.
• Create and manage Sales Engineering Request projects generated from partner quote requests.
• Distribute On- Net building lists, rate cards, and updated sales collateral to channel partners.
• Own partner commission tracking and commission reporting in collaboration with the finance and accounting teams.
• Maintain data accuracy within Pilot’s CRM systems and other sales and operational tools.
• As required, attend industry trade shows and events as a representative of the channel sales team.

Requirements

• 3+ years of experience in sales support, sales operations, account coordination, customer experience, or related role within telecommunications or B2B services.
• Experience with Salesforce CRM or similar CRM platforms required; ability to create and maintain accurate data records.
• Strong understanding of telecommunications services (DIA, Ethernet, Dark Fiber, Wavelength) is a plus; demonstrated ability to quickly learn technical products and services is a must.
• Proven ability to manage multiple priorities and requests simultaneously in a fast-paced environment.
• Exceptional organizational skills and attention to detail, particularly when managing quotes, deal registration, service orders, and commissions reporting.
• Excellent written and verbal communication skills with the ability to interact professionally with channel partners, customers and cross-functional internal teams.
• Self-motivated and able to work independently while knowing when to collaborate and elevate appropriately.
• Proficiency in Google Suite (Sheets, Docs, Slides) and Salesforce CRM, with comfort learning new software platforms (e.g., Connectbase).
• Strong problem-solving skills and customer service orientation.
• Ability to work in an office environment; ability to lift up to 50lbs on occasion; ability to occasionally stand for extended periods, reach, bend, stoop, and lift.
• Ability to travel up to 20% of the time for conferences, industry trade shows, and events if required (estimated 2–4 times per year).