Channel Account Manager (LATAM)

Sprout Social; United States; Remote; USD 160,000 - 220,000; Full time

Job summary

Sprout Social seeks a Channel Account Manager (LATAM) to drive growth through international reseller partnerships. In this role, you'll establish trust-based relationships, develop business strategies, and leverage sales forecasts to meet revenue targets. Join a dynamic team and create impactful business solutions.

Benefits

Flexible paid time off

Insurance and benefit options

High-quality equipment

Ongoing education opportunities

Qualifications

• 3-5 years of experience in channel sales.
• Experience with international resellers.
• Strong understanding of business models and market dynamics.

Responsibilities

• Act as primary contact for international resellers.
• Develop joint business plans and manage reseller performance metrics.
• Conduct regular business reviews with resellers.

Skills

Channel sales

Relationship building

Business acumen

Understanding of SaaS solutions

Tools

CRM systems

Partner relationship management platforms

Job description

We know experience is built in a number of ways. Even if your background doesn’t match the exact requirements, we encourage you to apply and share any relevant skills in a cover letter. Sprout welcomes all candidates to apply, including those who identify as BIPOC, women and underrepresented genders in tech, LGBTQIA+, parents, veterans, persons with disabilities and people of all faiths.

Channel Account Manager (LATAM)

Description

Sprout Social is looking to hire a Channel Account Manager (LATAM) for the Alliances & Channels team.

Why join Sprout’s Alliances & Channels team?

Sprout’s Alliance and Channel partnerships are essential to running and scaling the business. Joining our Alliances & Channels team means you’ll be at the intersection of many parts of the company, with high visibility and impact of your work. As part of this team, you’ll have the opportunity to build and support the company’s most critical partnerships and leverage those relationships to give Sprout a competitive advantage and drive revenue. And as a relatively small and new team, there is a ton of opportunity to create, design, and build a new source of material impact on the business.

What you’ll do

• Act as the primary point of contact and relationship owner for a portfolio of international resellers, driving their growth and overall performance.
• Cultivate and maintain strong, trust-based relationships with key stakeholders within each reseller organization.
• Develop and execute joint business plans with resellers, establishing clear objectives, strategies, and measurable KPIs to achieve mutual success.
• Work with resellers to develop accurate sales forecasts and manage a healthy pipeline of opportunities within their territories.
• Monitor and analyze reseller performance metrics and KPIs, proactively identifying areas for improvement and implementing strategies to increase revenue and market share.
• Conduct regular business reviews with resellers and internal stakeholders to evaluate performance, uncover new opportunities, and ensure alignment on growth objectives.
• Provide timely and comprehensive updates to management on reseller performance, forecasts, key activities, and overall channel health through regular communication and reporting.
• Partner cross-functionally with internal teams (e.g. Enablement, Sales, Marketing, Product Management, Customer Support) to ensure seamless alignment and the successful execution of channel initiatives, and ensure resellers possess the necessary training, resources, and support to sell and support Sprout Social’s products.
• Maintain a deep understanding of Sprout Social’s product offerings and relevant industry trends to effectively communicate value propositions to resellers
• Assist with the development and delivery of a Reseller Partner Program
• Identify, recruit, and onboard new strategic reseller partners in target international markets in alignment with our channel strategy and growth objectives.
• Ensure reseller activities comply with relevant international regulations and company ethical standards.
• Willingness to travel internationally as required to build and maintain strong reseller relationships.

What you’ll bring

Sprout Social is seeking a highly motivated and results-oriented Channel Account Manager (LATAM) with strong business acumen to join our expanding Alliances & Channels team. The ideal candidate will be passionate about driving growth through reseller relationships and possess a keen understanding of how to build mutually beneficial partnerships.

The minimum qualifications for this role include:

• 3-5 years of experience in channel sales, with a demonstrable track record of exceeding revenue targets through reseller partnerships.
• Experience working with international resellers, understanding the nuances of different business cultures, market dynamics, and partner business metrics
• Solid business acumen with an understanding of reseller business models, financial metrics, and revenue drivers
• Willingness to travel internationally as required
• Strong understanding of SaaS solutions

Preferred qualifications for this role include:

• Fluency in Spanish is a plus
• Proficiency in using CRM systems (e.g., Salesforce) and partner relationship management (PRM) platforms.

How you’ll grow

Within 1 month, you’ll plant your roots, including:

• Complete Sprout Social’s new hire training & onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization.
• Meet the rest of the Alliances & Channels team and join team meetings

Within 3 months, you’ll start hitting your stride by:

• Partner with the Manager to define key success metrics for your role and how you will measure against them.
• Review existing reseller documentation, historical performance, and refine the strategy for your assigned resellers
• Connect with your assigned resellers and begin to build relationships with their teams
• Meet with internal stakeholders and partners that you will work with to support the reseller efforts in this role
• Become experienced with the CRM and PRM environments

Within 6 months, you’ll be making a clear impact through:

• Identify areas to improve the reseller experience and recommend solutions to management
• Generate pipeline through resellers and create process to deliver forecasts to the business
• Work cross-functionally to help create a comprehensive reseller enablement plan
• Conduct a business review with your assigned resellers
• Be seen as the go-to person for your partners and be their liaison to Sprout Social
• Create a target list of resellers in identified markets to pursue as a prospective partner
• Assist with formalizing Sprout Social’s Reseller Partner Program

Within 12 months, you’ll make this role your own by:

• Surpass historical revenue performance by resellers and set the new benchmarks for the business
• Strategize with and support reseller partners in efforts to improve gross retention rates
• Onboard a new reseller into the Reseller Partner Program
• Be a resource and mentor to new team members joining the team

Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.

Our Benefits Program

We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes:

• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity, and inclusion initiatives.
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members
• Beautiful, convenient, and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting

Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter.

In the United States, we have two geographic pay zones. This role’s On Target Earnings (“OTE”) for new hires in each zone are:

• Zone 1 (New York, California, Washington): $176,000 (min), $220,000 (mid), $242,000 (max) USD annually
• Zone 2 (All other US states): $160,000 (min), $200,000 (mid), $220,000 (max) USD annually

OTE is governed by an incentive plan. It is the sum of a fixed base salary plus incentives at target performance. Incentive compensation will vary based on performance.

The listed ranges represent the expected earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.

OTE is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit). Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package.

Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report .

If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at [e-mail]. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation).

Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.

#LI-REMOTE

Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice .

Sprout Social is a global leader in social media management and analytics software. Sprout’s intuitive platform offers comprehensive social media management solutions, including publishing and engagement functionality, customer care, influencer marketing, advocacy, and AI-powered business intelligence to more than 30,000 brands. Founded in 2010, Sprout has a hybrid team located across the globe. Sprout Social has been recognized as a Glassdoor Best Places to Work, PEOPLE Companies that Care, Great Place to Work Best Workplace for Parents and more.

Sprout Social powers open communication between individuals, brands and communities through elegant, sophisticated software. We are relentless about solving hard problems for our customers and committed to both customer and team success. Our team’s shared belief in Sprout’s mission promotes a culture of openness, empowerment and fun.

Sprout Social is looking to hire a Channel Account Manager (LATAM) for the Alliances & Channels team.

Why join Sprout’s Alliances & Channels team?

Sprout’s Alliance and Channel partnerships are essential to running and scaling the business. Joining our Alliances & Channels team means you’ll be at the intersection of many parts of the company, with high visibility and impact of your work. As part of this team, you’ll have the opportunity to build and support the company’s most critical partnerships and leverage those relationships to give Sprout a competitive advantage and drive revenue. And as a relatively small and new team, there is a ton of opportunity to create, design, and build a new source of material impact on the business.

What you’ll do

• Act as the primary point of contact and relationship owner for a portfolio of international resellers, driving their growth and overall performance.
• Cultivate and maintain strong, trust-based relationships with key stakeholders within each reseller organization.
• Develop and execute joint business plans with resellers, establishing clear objectives, strategies, and measurable KPIs to achieve mutual success.
• Work with resellers to develop accurate sales forecasts and manage a healthy pipeline of opportunities within their territories.
• Monitor and analyze reseller performance metrics and KPIs, proactively identifying areas for improvement and implementing strategies to increase revenue and market share.
• Conduct regular business reviews with resellers and internal stakeholders to evaluate performance, uncover new opportunities, and ensure alignment on growth objectives.
• Provide timely and comprehensive updates to management on reseller performance, forecasts, key activities, and overall channel health through regular communication and reporting.
• Partner cross-functionally with internal teams (e.g. Enablement, Sales, Marketing, Product Management, Customer Support) to ensure seamless alignment and the successful execution of channel initiatives, and ensure resellers possess the necessary training, resources, and support to sell and support Sprout Social’s products.
• Maintain a deep understanding of Sprout Social’s product offerings and relevant industry trends to effectively communicate value propositions to resellers
• Assist with the development and delivery of a Reseller Partner Program
• Identify, recruit, and onboard new strategic reseller partners in target international markets in alignment with our channel strategy and growth objectives.
• Ensure reseller activities comply with relevant international regulations and company ethical standards.
• Willingness to travel internationally as required to build and maintain strong reseller relationships.

What you’ll bring

Sprout Social is seeking a highly motivated and results-oriented Channel Account Manager (LATAM) with strong business acumen to join our expanding Alliances & Channels team. The ideal candidate will be passionate about driving growth through reseller relationships and possess a keen understanding of how to build mutually beneficial partnerships.

The minimum qualifications for this role include:

• 3-5 years of experience in channel sales, with a demonstrable track record of exceeding revenue targets through reseller partnerships.
• Experience working with international resellers, understanding the nuances of different business cultures, market dynamics, and partner business metrics
• Solid business acumen with an understanding of reseller business models, financial metrics, and revenue drivers
• Willingness to travel internationally as required
• Strong understanding of SaaS solutions

Preferred qualifications for this role include:

• Fluency in Spanish is a plus
• Proficiency in using CRM systems (e.g., Salesforce) and partner relationship management (PRM) platforms.

How you’ll grow

Within 1 month, you’ll plant your roots, including:

• Complete Sprout Social’s new hire training & onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization.
• Meet the rest of the Alliances & Channels team and join team meetings

Within 3 months, you’ll start hitting your stride by:

• Partner with the Manager to define key success metrics for your role and how you will measure against them.
• Review existing reseller documentation, historical performance, and refine the strategy for your assigned resellers
• Connect with your assigned resellers and begin to build relationships with their teams
• Meet with internal stakeholders and partners that you will work with to support the reseller efforts in this role
• Become experienced with the CRM and PRM environments

Within 6 months, you’ll be making a clear impact through:

• Identify areas to improve the reseller experience and recommend solutions to management
• Generate pipeline through resellers and create process to deliver forecasts to the business
• Work cross-functionally to help create a comprehensive reseller enablement plan
• Conduct a business review with your assigned resellers
• Be seen as the go-to person for your partners and be their liaison to Sprout Social
• Create a target list of resellers in identified markets to pursue as a prospective partner
• Assist with formalizing Sprout Social’s Reseller Partner Program

Within 12 months, you’ll make this role your own by:

• Surpass historical revenue performance by resellers and set the new benchmarks for the business
• Strategize with and support reseller partners in efforts to improve gross retention rates
• Onboard a new reseller into the Reseller Partner Program
• Be a resource and mentor to new team members joining the team

Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.

Our Benefits Program

We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes:

• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity, and inclusion initiatives.
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members
• Beautiful, convenient, and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting

Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter.

In the United States, we have two geographic pay zones. This role’s On Target Earnings (“OTE”) for new hires in each zone are:

• Zone 1 (New York, California, Washington): $176,000 (min), $220,000 (mid), $242,000 (max) USD annually
• Zone 2 (All other US states): $160,000 (min), $200,000 (mid), $220,000 (max) USD annually

OTE is governed by an incentive plan. It is the sum of a fixed base salary plus incentives at target performance. Incentive compensation will vary based on performance.

The listed ranges represent the expected earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.

OTE is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit). Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package.

Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report .

If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at [e-mail]. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation).

Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.

#LI-REMOTE

Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice .

Apply for this job

*

indicates a required field

First Name *

Last Name *

Preferred First Name

Email *

Phone *

Location (City) *

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

How did you hear about us? * Select...

In which state do you currently reside? Note: We're able to accommodate employment in most U.S. States but not all. If your state is not included in the list below, we aren’t able to hire in your state at this time. * Select...

If your state was not included in the above list, are you willing to relocate to a location where Sprout is able to accommodate employment for this role? If not, but you’d like to stay in touch with us in case that changes in the future, please apply and we’ll save your application for possible future consideration. * Select...

Are you authorized to work lawfully in the United States for Sprout Social? * Select...

Will you now or in the future require sponsorship for an employment-based visa status (for example, H-1B)? * Select...

LinkedIn Profile

Have you ever been employed by PricewaterhouseCoopers (PWC)? * Select...

Have you ever been employed by Sprout Social, Simply Measured, Tagger, Repustate, or any of their affiliated companies? * Select...

Do you have 3-5 years of experience in channel sales, with a demonstrable track record of exceeding revenue targets through reseller partnerships? * Select...

Do you have experience working with international resellers, understanding the nuances of different business cultures, market dynamics, and partner business metrics? * Select...

Do you have fluency in Brazilian Portuguese? * Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Sprout Social’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305

Page 1 of 1

OMB Control Number 1250-0005

Expires 04/30/2026

Voluntary Self-Identification of Disability

Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp .

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

• Alcohol or other substance use disorder (not currently using drugs illegally)
• Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
• Blind or low vision
• Cancer (past or present)
• Cardiovascular or heart disease
• Celiac disease
• Cerebral palsy
• Deaf or serious difficulty hearing
• Diabetes
• Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
• Epilepsy or other seizure disorder
• Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
• Intellectual or developmental disability
• Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
• Missing limbs or partially missing limbs
• Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
• Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
• Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
• Partial or complete paralysis (any cause)
• Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
• Short stature (dwarfism)
• Traumatic brain injury

Disability Status Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.