Channel Account Manager II, Service Provider

United States Digital Space LLC; United States; Remote; USD 90,000 - 150,000; Full time

Benefits offered by this job

Remote work (US)

Competitive compensation with OTE

Equity opportunities

401(k) with company match

Paid time off

Parental leave

Home office stipend

Wellness benefits

Education assistance

Job summary

United States Digital Space LLC is seeking a Channel Account Manager for a fully remote US role. You will grow partner relationships, drive expansion and retention, and act as a trusted advisor to ensure cybersecurity outcomes for customers.

You will manage multiple stakeholders, stay aligned with quarterly quotas, and leverage AI for meeting prep and summaries to move faster with sound judgment.

Qualifications

• 5+ years in account management, customer success, partner success, or channel/direct sales.
• Strong knowledge of the MSP space, preferably in cybersecurity.
• Experience using Salesforce or a similar CRM platform to manage partner activity.
• Genuine passion for the partner community and helping partners deliver cybersecurity outcomes.
• Bias to action and ability to get things done efficiently.
• Comfort using AI in day-to-day work for call summaries and prep.

Responsibilities

• Achieve and exceed quota based on expansion and renewal outcomes.
• Serve as a trusted advisor to partners to increase satisfaction and loyalty.
• Build and maintain relationships with multiple stakeholders across partner orgs.
• Reinforce company culture in collaboration and support for partners.
• Use AI tools to prepare for partner meetings and stay organized.

Skills

Account management

Customer success

Partner success

Channel sales

CRM experience

Tools

Salesforce

Job description

Reports to: Manager, Channel Account Management

Location: Remote US

Compensation Range: $90,000 base with on target earnings at $150,000, plus equity

What We Do:

the company is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity. Whether creating purpose-built security solutions, hunting down hackers, or impacting our community, our people go above and beyond to change the security game and make a real difference.

Founded in 2015 by former NSA cyber operators, the company protects all businesses - not just the 1% - with enterprise-grade, fully owned, and managed cybersecurity products at the price of an affordable SaaS application. The the company difference is our One Team advantage: our technology is designed with our industry-defining Security Operations Center (SOC) in mind and is never separated from our service.

We protect 5M+ endpoints and 14M+ identities worldwide, elevating underresourced IT teams with protection that works as hard as they do. As long as hackers keep hacking, the company keeps hunting.

What You'll Do:

You know how to turn partner relationships into durable growth. In this role, you will help drive expansion, retention, and long-term partner loyalty by showing up as a trusted advisor who understands what partners need to succeed with the company. You are outcome-obsessed in the way that matters here. You care about net dollar retention, gross dollar retention, partner satisfaction, and whether your work actually helps partners deliver stronger cybersecurity outcomes to their customers.

As a Channel Account Manager, you will build trust across multiple contacts inside each partner account and create value that reflects Give More Than We Take. You will use candor to guide direct, useful conversations about opportunities, risks, and next steps. This is a high-impact, high-visibility individual contributor role where success comes from staying close to your partners, spotting room to grow, and following through.

Responsibilities:

• Achieve and exceed quota based on expansion performance and renewal outcomes.
• Serve as a trusted advisor to partners by delivering solutions that increase customer satisfaction, grow adoption, and strengthen long-term loyalty.
• Build and maintain strong relationships with multiple stakeholders across assigned partner organizations.
• Maintain and reinforce the company culture in how you show up, collaborate, and support partners.
• Use AI tools to prepare for partner meetings, summarize calls, and stay organized so you can move faster with sound judgment.

What You Bring to the Team:

• 5+ years of experience in account management, customer success, partner success, or channel or direct sales roles, ideally focused on mid-market and below.
• Strong knowledge of the MSP space, preferably in the cybersecurity industry.
• Experience using Salesforce or a similar CRM platform to manage partner activity and opportunities.
• A genuine passion for the partner community and for helping partners deliver meaningful cybersecurity outcomes.
• A strong bias to action and the ability to get things done efficiently and effectively.
• Comfort using AI in practical day-to-day work, including call summaries, account prep, and follow-up support.

What We Offer:

• 100% remote work environment - since our founding in 2015
• Generous paid time off policy, including vacation, sick time, and paid holidays
• 12 weeks of paid parental leave
• Highly competitive and comprehensive medical, dental, and vision benefits plans
• 401(k) with a 5% contribution regardless of employee contribution
• Life and Disability insurance plans
• Stock options for all full-time employees
• One-time $500 reimbursement for building/upgrading home office
• Annual allowance for education and professional development assistance
• $75 USD/month digital reimbursement
• Access to the BetterUp platform for coaching, personal, and professional growth

the company is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are.

We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status.

We do discriminate against hackers who try to exploit businesses of all sizes.

Accommodations:

If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to [e-mail]. Please note that non-accommodation requests to this inbox will not receive a response.

If you have questions about your personal data privacy at the company, please visit our privacy page.

#BI-Remote