Channel Account Manager

Blue Lake Consulting Group; United States; On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Unlimited PTO

Competitive salary and benefits

Flexible work environment

Job summary

Blue Lake Consulting Group is seeking a Channel Account Manager in Austin, TX to drive their reseller channel for increased sales and accountability. The ideal candidate will have 3–5 years of SaaS experience, managing reseller accounts effectively.

This role involves building strong relationships with partners and ensuring they can operate independently. The company offers a hybrid work environment, competitive salary, and unlimited PTO.

Qualifications

• 3–5 years in SaaS channel management with revenue target achievements.
• Ability to build genuine trust with partners.
• Comfortable with pricing, renewals, and contract negotiations.

Responsibilities

• Own reseller accounts with accountability for sales and renewals.
• Build relationships with reseller partners.
• Enable resellers to sell independently with training materials.

Skills

Channel management

SaaS experience

Relationship management

Proactive problem-solving

Negotiation skills

Technical fluency

Job description

On behalf of our client, an emerging technology developer with a mission to revolutionize how professionals create and present project timelines, we are seeking a Channel Account Manager to own the reseller channel, driving a program that will aggressively increase visibility, activity and accountability for new sales, expansion, and renewal targets.

Reporting to the Director of Customer Revenue, this position sits in Sales and will collaborate with a talented account management team (European based). Successful candidates will possess demonstrated channel management strengths combined with a proven track record of hitting revenue targets within a SaaS environment.

Job Location: Austin, TX (approximately 2 office days / 3 remote)

What You Will Own:

• Own reseller accounts with full accountability for new sales, expansion, and renewal targets
• Build and maintain strong relationships with reseller partners — regular check-ins, QBRs, and proactive outreach so you’re never caught off guard
• Co-sell on larger opportunities and actively identify upsell and cross-sell potential within each partner’s customer base
• Be the primary point of contact for reseller queries and escalations — and know when to loop in the right people fast
• Enable resellers to sell and support Lucen independently — build training materials, run onboarding sessions, and ensure partners can quote and close confidently without hand-holding
• Be the internal voice of the reseller — surface friction points, feed product and process feedback to the right teams, and flag churn risk early
• Collaborate with Sales, CS, and Product on anything that impacts the reseller experience

Experience & Competencies:

• 3–5 years of experience in SaaS in a channel, partner, or reseller account management role — with a track record of hitting revenue targets
• Comfortable owning a number — new business, renewals, and expansions through partners
• Relationship-first — you build genuine trust and know the best way to drive revenue is to make partners feel like real partners, not ticket numbers
• Proactive by default — you identify risk and opportunity before they become obvious
• Comfortable with commercial conversations: pricing, renewals, contract terms, and negotiation
• Strong communicator — clear in writing, confident on calls, good at reading the room
• Enough technical fluency to handle onboarding questions and elevate intelligently
• Experience working with resellers or distributors (e.g. SHI, Insight, CDW or similar) is a strong plus

Why Join Us:

• A company at an inflection point: expanding from a single flagship product to a multi-product portfolio, with the infrastructure investment to back it
• Play a foundational role in building the reseller partnership program for a proven product entering its next growth chapter.
• Collaborate with a highly engaged leadership team and cross-functional partners.
• Join a hybrid work environment and team with flexibility, autonomy, and a commitment to meaningful impact.
• Competitive salary and benefits, unlimited PTO