Change of Occupancy Maintenance Coordinator

Hunt Military Housing Shared Services, LLC; Slocum Village (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

Hunt Military Housing Shared Services, LLC in Slocum Village, NC, is seeking a COM Coordinator to manage the Change of Occupancy Maintenance process. You will input data into our system, schedule internal and contracted work, and coordinate with the property management team to ensure smooth move-outs and move-ins for residents.

The role requires 1-3 years of property management experience with Yardi, strong scheduling and communication skills, and attention to detail.

Qualifications

• High School Diploma or GED required.
• Associate's Degree preferred.
• Bachelor's Degree preferred.
• 1-3 years of Property Management experience with Yardi proficiency required.

Responsibilities

• Schedule internal and contracted work for the COM.
• Use Yardi and Command Scheduler to plan and track COM activities.
• Create purchase orders per policy.
• Review reports and ensure data accuracy with policy.
• Coordinate with management for move in/out of residents.
• Ensure availability of parts and materials to meet timelines.
• Perform COM Supervisor duties in absence.
• Drive for the company using company or personal vehicle more than 50% of the time.
• Maintain safety practices and use daily tech platforms.

Skills

Scheduling

Communication

Teamwork

Detail-oriented

Problem solving

Reliable attendance

Safety awareness

Education

High School Diploma or GED

Associate's Degree

Bachelor's Degree

Tools

Yardi

Microsoft Word

Microsoft Excel

PowerPoint

Email

Web browsers

Job description

A Brief Overview

The COM Coordinator is responsible for all aspects of the Change of Occupancy Maintenance (COM) process involving the accurate input of data into the Company's system of record software, the planning and scheduling of both internal and contracted work, and the seamless coordination with the property management team for the move out and move in of residents.

What you will do

• Schedules internal and contracted work associated with the performance of the COM.
• Utilizes the system of record (Yardi along with Command Scheduler) software to accurately schedule and track all status, time, labor and materials associated with the COM process.
• Creates purchase orders in accordance with HMC policy.
• Reviews and updates completed and planned work daily in Yardi and communicates adjusted timelines with both internal and external leaders as required.
• Reviews all reports to ensure that data entry information is accurate and consistent with HMC policy and alerts management of any inconsistencies.
• Identifies and conducts inspections for quality control in the COM process for electronic and practical processes to ensure timely resident move in's and the quality of work performed by contractors or HMC employees.
• Understands and achieves performance and financial goals to include meeting Performance Incentive Fee Metrics associated with the Change of Occupancy Maintenance process and Customer Service.
• Ensures the availability of parts and materials to meet timelines.
• Performs the duties of the COM Supervisor in their absence and other duties assigned, as necessary.
• This position requires driving for the Company using either 1) a Company vehicle, at any frequency from Rarely to Constantly; or, 2) a Personal or Rental vehicle to conduct Company business more than 50% of the time to perform work duties.

Education Qualifications

• High School Diploma or GED required.
• Associate's Degree from an accredited college preferred.
• Bachelor's Degree from an accredited college or university, preferred.

Experience Qualifications

• 1-3 years of Property Management experience and highly proficient, demonstrated use property management software (Yardi). required.

Knowledge, Skills, and Abilities

• Ability to develop comprehensive schedules that meet HMC goals and timelines and ensure that those performing these tasks adhere to their timelines.
• Ability to understand and follow HMC policies involving the COM, Work Order and Purchase Order processes.
• Expert in identifying performance or scheduling issues through critical thinking and the ability to resolve them.
• Proficient in standard office software such as MS Word, MS Excel, PowerPoint, Email programs, and internet browsers.
• Strong and effective oral and written communication skills
• Demonstrated ability to work in a team environment with the ability to establish strong working relationships with contractors, superiors and peers.
• Must be detail-oriented and able to work within specified deadlines.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
• Requires a detail oriented, independent thinker who can be a part of a team and demonstrates strong attention to detail, and basic knowledge of property management activities.
• Reliable and dependable attendance and punctuality are essential for this position.
• This position requires driving for the Company using either 1) a Company vehicle, at any frequency from Rarely to Constantly; or, 2) a Personal or Rental vehicle to conduct Company business more than 50% of the time to perform work duties.
• Basic understanding of safety practices.
• Requires use of technology platforms on a daily basis.

Licenses and Certifications

• DL NUMBER - Driver's License, Valid and in State required.

Compensation

We are committed to offering competitive and equitable compensation. Final salaries will be determined based on factors such as geographic location, skills, education, licenses, certifications, and/or experience. In addition to these factors - we believe in the importance of pay equity. We consider internal and external factors as a part of every final offer. We also offer a generous total compensation and benefits package.

Benefits

A competitive salary is only one part of your total rewards. We also offer a comprehensive benefits package, including paid time off, medical, dental, life and disability insurance, HSA/FSA accounts, retirement, rewards programs, and so much more!

EEO/ADA

The Company and its affiliates provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

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Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.