Change Manager, AVP

State Street; Quincy (MA); On-site; USD 80,000 - 140,000; Full time

Job summary

State Street seeks a Change Manager to lead and coordinate operational and process change initiatives. You will partner with business leaders, operations, technology, and stakeholders to plan, communicate, and sustain changes, while minimizing disruption and risk.

You will develop change management strategies, oversee stakeholder engagement, and drive continuous improvement across initiatives in a complex financial services environment.

Qualifications

• 5+ years of experience in Change Management, Project Management, Operations, Business Transformation, Consulting, or a related discipline.
• Experience leading change initiatives in complex organizations.
• Financial services experience.
• Experience working across operations, technology, risk, and business teams.

Responsibilities

• Lead and coordinate operational and process change initiatives to support clients with minimal disruption and risk.
• Develop change management strategies, oversee stakeholder engagement, and drive continuous improvement.
• Coordinate change activities across multiple business units and functional teams.

Skills

Change management

Project management

Operations

Business transformation

Financial services experience

Education

Bachelor’s degree in Business, Finance, Organizational Development, Management

Job description

The Change Manager is responsible for leading and coordinating operational and process change initiatives to support our clients. This role partners with business leaders, operations, technology teams, and stakeholders to ensure changes are effectively planned, communicated, adopted, and sustained while minimizing business disruption and operational risk.

The Change Manager develops and executes change management strategies, oversees stakeholder engagement, and drives continuous improvement across change initiatives.

Key Responsibilities

• Develop comprehensive change management strategies and plans for business and operational initiatives.
• Assess organizational impacts and identify affected stakeholders, processes, controls, and operating models.
• Establish project governance and escalation frameworks for key initiatives.

• Develop and execute communication plans that clearly articulate the rationale, benefits, impacts, and timelines of change initiatives.
• Facilitate stakeholder engagement sessions, workshops, and leadership briefings.

• Identify organizational and operational risks associated with change initiatives.
• Track and report change progress, readiness, and outcomes to leadership.

• Coordinate change activities across multiple business units and functional teams.
• Support implementation planning and execution to minimize service disruption.

Qualifications

Education

• Bachelor’s degree in Business, Finance, Organizational Development, Management

Experience

• 5+ years of experience in Change Management, Project Management, Operations, Business Transformation, Consulting, or a related discipline.
• Experience leading change initiatives in complex organizations.
• Financial services experience.
• Experience working across operations, technology, risk, and business teams.

Salary Range:

$80,000 - $140,000 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

For a full overview, visit https://hrportal.ehr.com/statestreet/Home.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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Job Application Disclosure:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.