Change Management Technician I

Segra; Charleston (WV); Hybrid; USD 57,000 - 71,000; Full time

Benefits offered by this job

Life insurance

401(k) match

FSA/Health Savings Accounts

Tuition reimbursement

Gym reimbursement

Vacation/PTO

Floating holidays

Legal protection

Identity theft protection

Job summary

Segra is seeking a Change Management Technician I for a full-time, hybrid role in Charleston, WV. The position focuses on processing maintenance requests, assessing customer impact, issuing notifications, and avoiding outages by deconflicting overlapping services.

Ideal candidates have a 4-year degree or equivalent experience and 3+ years in telecommunications or network operations, with strong MS Office skills and the ability to work independently.

Qualifications

• Bachelor's degree preferred or 4 years related experience.
• 3+ years of telephony or network operations experience.
• Strong MS Office skills (Excel, Word, PowerPoint).

Responsibilities

• Process network maintenance requests and analyze impact to customers.
• Send maintenance notifications and deconflict service overlaps.
• Monitor the network and report on maintenance successes and performance statistics.

Skills

MS Office suite (Excel, Word, PowerPt)

Multi-tasking

Independent work

Education

Bachelor's degree preferred or 4 years related experience

Tools

Inventory systems

Job description

life insurance, vision insurance, parental leave, paid holidays, 401(k)

United States, West Virginia, Charleston

Sep 02, 2026

Change Management Technician I

Segra is searching for a qualified and experienced Change Management Technician I to join us in a full-time capacity.

Location Requirement:

The work arrangement for this role is a hybrid position, requiring a minimum of three (3) days in the office, with flexibility to work remotely two (2) days each week.

Role Overview:

The Change Management Technician I will be responsible for processing network maintenance requests, analyzing impact to customers, sending maintenance notifications, and deconflicting possible areas of overlap of services provided to avoid customer outages. The technician would also monitor the network and report on maintenance successes and overall performance statistics.

Qualifications:

• Education: Bachelors degree preferred and/or combination of 4 years related experience
• Experience: 3+ years of directly related telephony or network operations experience. Must have extensive computer skills with MS Office suite (Excel, Word, PowerPoint), experience with Inventory systems is a plus.
• Key Competencies: Strong work ethic and multi-tasking ability, as well as the ability to work independently with minimal supervision.

About Segra:

Segra owns and operates a wide and dense fiber-optic infrastructure footprint that provides state-of-the-art connectivity, cybersecurity, voice, cloud and colocation solutions, all backed by industry-leading service and reliability. Serving over 30,000 connected customer locations, Segra has been providing customer-focused solutions for over 125 years.

At Segra, we imagine, we engineer and we build a world of opportunities for our customers through fiber-enabled technologies, driven by our customer-first mentality. We invest in the communities we serve by hiring locally, empowering our teams, and continually upgrading our network infrastructure to deliver smarter, stronger technology solutions.

Benefits Overview:

Segra offers a very robust benefits package to our full-time employees, some of which include:

• Life insurance
• 401(k) match
• Flexible Spending/Health Savings Accounts
• Tuition and gym reimbursements
• Vacation/PTO, paid holidays, floating holidays
• Legal, accidental, hospital indemnity, identify theft, pet insurance

Our Commitment to Equality:

Segra is an equal opportunity employer and prohibits discrimination of any kind. Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

$27.20 - $33.97/hour

Beyond competitive health and retirement benefits with immediate 401(k) vesting, Segra also invests in your total well-being through programs supporting physical, mental, financial, and social wellness.