Change Management Specialist – SME

NuAxis Innovations; Washington (District of Columbia); On-site; USD 100,000 - 150,000; Full time

Job summary

NuAxis Innovations seeks a Change Management Specialist – SME to lead the people and process side of a multi-year platform modernization in Washington, DC. You will design and execute the organizational change strategy to move staff, stakeholders, and the public from legacy apps to modern digital services with minimal disruption.

You will implement training, communications, and adoption metrics, coordinating with governance and ServiceNow processes to ensure audit-ready change records and 508

Qualifications

• 10+ years in organizational change management.
• Formal OCM methodology experience (Prosci/ADKAR, Kotter, or equivalent).
• Experience building training and communications for staff and public audiences.
• Ability to operate inside Agile/SAFe release cadences.
• Strong executive communication with government stakeholders.
• Experience with ITSM change/release processes (ServiceNow).
• Experience planning transition-in/transition-out for multi-year programs.
• Knowledge of accessibility requirements for ICT deliverables.

Responsibilities

• Develop and execute an OCM strategy aligned to the release plan.
• Conduct stakeholder, impact, and readiness assessments.
• Design communications, training curricula, and job aids.
• Lead knowledge transfer to federal staff and support teams.
• Define and track adoption metrics and adjust plans.
• Coordinate release communications with service desk and ops.
• Support change advisory and ensure audit-ready documentation.
• Advise leadership on sequencing and risk due to readiness.
• Align activities with SAFe sprint and monthly cadence.

Skills

OCM expert

Prosci/ADKAR

Training & comms

Agile/SAFe

Executive briefing

ITSM/ServiceNow

Transition planning

Accessibility knowledge

Education

Bachelor's degree in Business/OD/Comm

Master's preferred

Tools

ServiceNow

Job description

Change Management Specialist – SME

Location Washington, DC

# of openings 1

Salary Range (Min-Max) 00

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.

Technology is our Passion. People are our Purpose.

We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it’s a state of mind.

We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Change Management Specialist - SME for a Full-Time position.

Role Summary

Leads the people and process side of a multi-year platform modernization. Designs and executes the organizational change strategy that carries internal staff, external stakeholders, and the public from legacy applications to modernized digital services with minimal disruption and measurable adoption.

Key Responsibilities

• Develop and execute an organizational change management (OCM) strategy and roadmap aligned to the release plan.
• Conduct stakeholder analysis, change impact assessments, and readiness assessments for each modernization increment.
• Design and deliver communications plans, training curricula, job aids, quick-reference guides, and demonstration sessions.
• Lead knowledge transfer to federal staff and incoming support teams, including documentation, walkthroughs, and code/architecture handoff sessions.
• Define and track adoption metrics, resistance indicators, and post-deployment feedback loops; adjust the plan on evidence.
• Coordinate release communications with content, service desk, and operations so external users are informed ahead of user‑facing change.
• Support release/change advisory processes and ensure change records, approvals, and configuration baselines are complete and audit-ready.
• Advise leadership on sequencing and risk where organizational readiness constrains technical delivery.
• Align organizational change activities with DOL Agile/SAFe sprint and monthly release cadence, ServiceNow change processes, transition‑in/out activities, and Government communications protocols.
• Maintain training, adoption, communications, and knowledge‑transfer artifacts in Government‑approved repositories and ensure deliverables meet Section 508 requirements.

Required Skills & Experience

• 10+ years in organizational change management, with significant experience on enterprise IT modernization or platform migration programs.
• Demonstrated command of a formal OCM methodology (Prosci/ADKAR, Kotter, or equivalent).
• Experience building and delivering training and communications for both internal staff and public‑facing user populations.
• Ability to operate inside Agile/SAFe release cadences and align change activity to sprint and release increments.
• Strong executive communication — able to brief senior government stakeholders and translate technical change into business impact.
• Experience with ITSM change/release processes (ServiceNow or equivalent).
• Experience planning transition‑in/transition‑out, knowledge transfer, and operational readiness for multi‑year federal IT programs.
• Working knowledge of accessibility requirements for training, communications, and other ICT deliverables.

Preferred Qualifications

• Prosci Change Management Certification.
• Federal government program experience.
• Background supporting legacy‑to‑cloud or legacy‑to‑CMS transitions.
• Experience introducing AI‑enabled capabilities and managing associated workforce adoption concerns.

Education

Bachelor's degree in Business, Organizational Development, Communications, or a related field; Master's preferred.

Our Profile:

We are an IT company with a unique mission—to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed.Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More (https://nuaxis.com/about/#xd_co_f=MjAzODkxYzBmZmY2NGIwODY0YjE2OTk5MjQ4OTA2MTE=~) .

NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More (https://nuaxis.com/careers/) about our Benefits and Culture!

#NAI #DICE