Change Management Specialist - AI

Capgemini; Atlanta (GA); On-site; USD 90,000 - 119,000; Full time

Job summary

Capgemini is seeking an experienced Change Management & Adoption Specialist to drive rollout and adoption of Agentic AI solutions across the organization. This role bridges business, IT, and end-users to ensure effective implementation, training, and sustained usage of AI solutions.

The position leads the change management strategy, develops rollout plans, drives user training, and defines metrics to measure success. Capgemini emphasizes collaboration and AI-driven transformation.

Qualifications

• 6 to 12 years of experience in change management, transformation, or digital adoption.
• Proven experience in enterprise technology rollout programs.
• Strong stakeholder management and communication skills.
• Experience with GenAI or AI-driven transformation initiatives.
• Familiarity with frameworks like ADKAR, Prosci, or similar.
• Ability to translate complex AI concepts into business-friendly language.
• Good to have experience in AI/ML or analytics transformation programs.
• Exposure to Microsoft ecosystem (M365 Copilot, Azure AI, etc.).
• Training and enablement program design experience.

Responsibilities

• Lead change management strategy for AI program adoption.
• Develop rollout plans, communication strategies, and stakeholder engagement models.
• Drive user training, awareness, and onboarding initiatives.
• Identify adoption barriers and implement mitigation strategies.
• Define and track success metrics (usage, productivity, ROI).
• Work closely with leadership, business teams, and technical teams.
• Create user guides, SOPs, and enablement materials.
• Champion a culture of AI adoption and innovation.

Skills

Change management

Stakeholder management

Communication skills

GenAI / AI transformation

ADKAR / Prosci familiarity

Translate AI concepts to business

Tools

M365 Copilot

Azure AI

AI/Analytics tools

Job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.Location: Charlotte, NCPlease Note: Please note that visa sponsorship is not available for this role. We welcome applications from all candidates who are legally authorized to work in the U.S. without the need for current or future employment visa sponsorship.Job DescriptionWe are seeking an experienced Change Management & Adoption Specialist to drive successful rollout and adoption of Agentic AI solutions across the organization. This role will bridge business, IT, and end-users to ensure effective implementation, training, and sustained usage of AI solutions.Key ResponsibilitiesLead change management strategy for AI program adoptionDevelop rollout plans, communication strategies, and stakeholder engagement modelsDrive user training, awareness, and onboarding initiativesIdentify adoption barriers and implement mitigation strategiesDefine and track success metrics (usage, productivity, ROI)Work closely with leadership, business teams, and technical teamsCreate user guides, SOPs, and enablement materialsChampion a culture of AI adoption and innovationRequired Skills & Experience6 to 12 years of experience in change management, transformation, or digital adoptionProven experience in enterprise technology rollout programsStrong stakeholder management and communication skillsExperience with GenAI or AI-driven transformation initiativesFamiliarity with frameworks like ADKAR, Prosci, or similarAbility to translate complex AI concepts into business-friendly languageGood to HaveExperience in AI/ML or analytics transformation programsExposure to Microsoft ecosystem (M365 Copilot, Azure AI, etc.)Training and enablement program design experience.'The base compensation range for this role in the posted location is: $90000 to $118650Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.It is not typical for candidates to be hired at or near the top of the posted compensation range.In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick LeaveMedical, dental, and vision coverage (or provincial healthcare coordination in Canada)Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)Life and disability insuranceEmployee assistance programsOther benefits as provided by local policy and eligibilityImportant Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.DisclaimersCapgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.Click the following link for more information on your rights as an Applicant in the United States. http://www.capgemini.com/resources/equal-employment-opportunity-is-the-lawCapgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.