Change Management Specialist

Summit Utilities, Inc.; Denver (CO); Hybrid; USD 77,479 - 92,000; Full time

Benefits offered by this job

Medical/dental/vision benefits

Flexible support for home and family

Competitive pay

Job summary

Summit Utilities, Inc. is seeking a Change Management Specialist to plan and implement change management strategies. This hybrid role involves minimizing resistance, increasing engagement, and ensuring successful transition during changes.

Ideal candidates should have a bachelor’s degree and 2 years of relevant experience in change management and process improvement. Responsibilities include conducting readiness assessments and tracking adoption metrics. Summit offers competitive pay and comprehensive benefits.

Qualifications

• 2 years of experience in Change Management, process improvement, operational excellence.
• Strong understanding of process mapping and improvement methodologies.
• Experience supporting CI, Lean, or Kaizen initiatives.
• Familiarity with MOC, operational governance, or regulated environments.

Responsibilities

• Develop and implement change management strategies.
• Conduct change impact assessments and stakeholder analyses.
• Design, develop, and deliver communication plans and training materials.
• Track and measure change adoption and effectiveness.

Skills

Change impact and readiness assessment

Stakeholder engagement and communication

Strong written and verbal communication skills

Risk identification and mitigation

Training and enablement support

Analytical and problem‑solving skills

Leadership and coaching influence

Education

Bachelor’s degree in business, engineering, operations, or related field

Certifications in Lean and Org Change Management

Job description

Summit is a growing natural gas utility providing safe, reliable, and clean burning natural gas service to homes and businesses in Arkansas, Colorado, Maine, Missouri, Oklahoma, and Texas. Being part of the Summit team means embracing excellence and innovation, committing to safety each and every day, and doing all that we can to serve each other, our customers, and the communities where we live. We aim to bring warmth and energy to everything we do.

We are pleased to announce an exciting hybrid opportunity for a Change Management Specialist.

POSITION SUMMARY

The Change Management Specialist is responsible for planning, implementing, and supporting organizational change initiatives to ensure successful adoption of new processes, systems, technologies, and organizational structures. This role focuses on the people side of change by minimizing resistance, increasing engagement, and helping employees’ transition effectively during periods of change.

PRIMARY DUTIES AND RESPONSIBILITIES

• Develop and implement change management strategies and plans that maximize employee adoption and minimize resistance to change.
• Partner with project managers and business leaders to integrate change management activities into project plans.
• Conduct change impact assessments, readiness assessments, and stakeholder analyses.
• Identify risks, resistance points, and performance gaps; develop mitigation strategies to address them.
• Design, develop, and deliver communication plans, training materials, and engagement activities.
• Support leaders and managers through coaching and guidance to help reinforce change.
• Track and measure change adoption, utilization, and effectiveness using defined metrics.
• Prepare status reports, presentations, and updates for stakeholders and leadership.
• Tracking, reporting, escalating, and resolving project issues and risks.
• Reporting project status and progress to senior management and sponsors.
• Assisting project teams in defining project scope, goals, requirements, approach, and deliverables supporting the business objectives.
• Working closely with business leads and business analysts in requirements gathering, User Acceptance Testing, and cutover planning.
• Working with business leads and the Training team in Change Management planning and communication.
• Coordinating with Business and IT Leads to deliver smaller scope system enhancements and/or resolve system issues via Jira ticketing process.
• Reviewing current project management procedures, identifying areas for improvement, and working with PMO leadership to implement changes.

EDUCATION AND WORK EXPERIENCE

• Bachelor’s degree in business, engineering, operations, or related field.
• 2 years of experience in Change Management, process improvement, operational excellence, and continuous improvement.
• Strong understanding of process mapping, standard work, and improvement methodologies.
• Ability to work effectively across functional boundaries.
• Experience supporting CI, Lean, or Kaizen initiatives.
• Certifications in Lean and Org Change Management.
• Familiarity with MOC, operational governance, or regulated environments.
• Experience partnering with PMO, IT, or transformation teams.
• Background in utilities, or operations heavy‑environments.

KNOWLEDGE, SKILLS, ABILITIES

• Change impact and readiness assessment.
• Stakeholder engagement and communication.
• Strong written and verbal communication skills.
• Risk identification and mitigation.
• Training and enablement support.
• Analytical and problem‑solving skills.
• Leadership and coaching influence.

Salary based on experience - $77,479 to $92,000 USD Annually

Summit offers competitive pay and medical/dental/vision and other benefits that provide flexibility, choice and support to our employees when they need it most. We understand that home and family are essential pieces of your life, and our benefits are designed to support you both at work and at home.

Summit Utilities, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status and will not be discriminated against on the basis of disability or veteran status.