Change Management Specialist

AbbVie Inc.; Chicago (IL); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401(k) plan

Job summary

AbbVie Inc. is seeking a Change Management Specialist to lead and execute change-management plans for strategic initiatives within the RISE framework. You will partner with project teams, process owners, and sponsors to drive adoption and reinforce new ways of working.

The role emphasizes stakeholder mapping, communications, learning solutions, and measurement of readiness and adoption across diverse teams in the US. A collaborative, cross-functional environment is described.

Qualifications

• Bachelor’s degree preferred in communications, education, instructional design, organizational development, business, human resources, or related field.
• 3+ years’ experience in change management, organizational development, project management, communications, learning and development, business process improvement, or related discipline.
• Familiarity with learning, collaboration, content-management, survey, reporting, and project-management tools preferred.
• Experience supporting changes to processes, systems, roles, operating models, or ways of working.

Responsibilities

• Execute change-management strategies and plans for assigned initiatives, aligning stakeholder engagement, communications, learning, readiness, adoption, and reinforcement.
• Support or lead stakeholder mapping, change-impact assessments, readiness assessments, change-risk identification, and change-saturation monitoring.
• Translate assessment findings into audience-specific engagement, communication, learning, and reinforcement plans in partnership with the Manager and project team.
• Coordinate and facilitate focus groups, working sessions, awareness sessions, town halls, and other engagement activities to gather feedback and identify adoption barriers.
• Develop clear, engaging, audience-appropriate communications, presentations, executive updates, job aids, FAQs, success stories, and other change materials aligned with approved standards and brand guidelines.
• Support the design, development, coordination, and evaluation of eLearning, instructor-led, blended-learning, and performance-support solutions using approved tools and processes.
• Coordinate change champion/advocate activities, including enablement materials, feedback collection, communications, and issue escalation.
• Collect, analyze, and report readiness, participation, proficiency, adoption, feedback, behavior-change, and other relevant success metrics, identifying actions to improve adoption and reinforce new behaviors.
• Maintain integrated change-management deliverables, milestones, dependencies, risks, issues, and action items in alignment with project plans and governance requirements.
• Capture lessons learned, contribute reusable assets and case studies, and recommend improvements to change-management tools, templates, and ways of working.

Skills

Stakeholder engagement

Change management

Communication

Learning and development

Facilitation

Project coordination

Storytelling / presentation

Analytical thinking

Collaboration

Adaptability

Education

Bachelor's degree preferred in communications, education, instructional design, organizational development, business, human resources, or related field

Tools

Learning tools

Survey tools

Content-management tools

Reporting tools

Project-management tools

Job description

Company Description

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, Xand YouTube.

Job Description

Purpose:

The Change Management Specialist supports and, for assigned initiatives, leads the execution of change-management strategies that enable adoption, behavior change, and achievement of business outcomes. Working within the AbbVie-wide RISE framework, this role conducts stakeholder and change-impact assessments, supports readiness and engagement planning, develops communications and learning solutions, coordinates change champions and stakeholder activities, and monitors adoption and reinforcement. The Specialist partners with the Director, Associate Director, Manager, project teams, process owners, sponsors, and subject-matter experts from project inception through implementation and stabilization. The Specialist formally reports to the Director, Change Management and receives day-to-day work direction, coaching, or initiative-level supervision from the Associate Director and/or Manager.

Responsibilities:

• Execute change-management strategies and plans for assigned initiatives, aligning stakeholder engagement, communications, learning, readiness, adoption, and reinforcement.
• Support or lead stakeholder mapping, change-impact assessments, readiness assessments, change-risk identification, and change-saturation monitoring.
• Translate assessment findings into audience-specific engagement, communication, learning, and reinforcement plans in partnership with the Manager and project team.
• Coordinate and facilitate focus groups, working sessions, awareness sessions, town halls, and other engagement activities to gather feedback, build understanding, and identify adoption barriers.
• Develop clear, engaging, audience-appropriate communications, presentations, executive updates, job aids, FAQs, success stories, and other change materials aligned with approved standards and brand guidelines.
• Support the design, development, coordination, and evaluation of eLearning, instructor-led, blended-learning, and performance-support solutions using approved tools and processes.
• Coordinate change champion/advocate activities, including enablement materials, feedback collection, communications, and issue escalation.
• Collect, analyze, and report readiness, participation, proficiency, adoption, feedback, behavior-change, and other relevant success metrics, identifying actions to improve adoption and reinforce new behaviors.
• Maintain integrated change-management deliverables, milestones, dependencies, risks, issues, and action items in alignment with project plans and governance requirements.
• Capture lessons learned, contribute reusable assets and case studies, and recommend improvements to change-management tools, templates, and ways of working.

Qualifications

• Bachelor’s degree preferred in communications, education, instructional design, organizational development, business, human resources, or related field.
• Familiarity with learning, collaboration, content-management, survey, reporting, and project-management tools preferred
• 3+ years’ experience in change management, organizational development, project management, communications, learning and development, business process improvement, or related discipline.
• Experience supporting changes to processes, systems, roles, operating models, or ways of working.
• Working knowledge of a structured change-management methodology and willingness to learn and apply the AbbVie-wide RISE framework.
• Experience conducting stakeholder interviews, impact assessments, readiness assessments, focus groups, or similar discovery activities.
• Demonstrated ability to develop audience-centered communications, presentations, job aids, training materials, and other change deliverables.
• Ability to use qualitative and quantitative data to identify adoption barriers and recommend actions.
• Strong facilitation, organization, prioritization, collaboration, and follow-through skills.
• Ability to work effectively with stakeholders at different organizational levels and across cultures.

Key Stakeholders:
Director, IPMO; Associate Director, Change Management; Manager, Change Management; project and program leaders; process owners; subject-matter experts; end users; HR; Communications; Training/Learning; IPMO/PMO; functional stakeholders; change champions/advocates; vendors and contractors.

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state orlocal law:

• The compensation range described below is the range of possible base pay compensation that the Companybelieves ingood faith it will pay for this role at thetimeofthis posting based on the job grade for this position.Individualcompensation paid within this range will depend on many factors including geographiclocation,andwemay ultimately pay more or less than the posted range. This range may bemodified in thefuture.

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),medical/dental/visioninsurance and 401(k) to eligibleemployees.

• This job is eligible toparticipate in our short-term incentiveprograms.

Note: No amount of payis considered to bewages or compensation until such amount is earned, vested, anddeterminable.Theamountandavailabilityof anybonus,commission, incentive, benefits, or any other form ofcompensation and benefitsthat are allocable to a particular employeeremains in the Company'ssoleandabsolutediscretion unless and until paid andmay bemodified at the Company’s sole and absolute discretion, consistent withapplicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html