Change Management & Communications Manager

Kraken International; Northern (KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Payward is seeking an experienced change communications professional to join our Internal Communications team and help keep employees informed, engaged, and empowered as Payward grows. This is a 100% remote role reporting to the Head of Internal Communications & Engagement.

You will partner with our People Team and leaders across the business to shape and execute change communications strategies, guide global teams through organizational shifts, and drive employee engagement.

Qualifications

• 5+ years in internal communications and change management, preferably in tech.
• Experience delivering HR-focused change communications programs.
• Excellent written and oral communication with strong attention to detail.
• Bachelor’s Degree in Communications, Journalism, or equivalent.

Responsibilities

• Serve as communications and change lead supporting the People team and related employee programs.
• Create and execute internal communications strategies for organizational changes and program launches.
• Produce and promote employee-focused content including videos, messages, and events.
• Track and measure effectiveness of communications and adjust strategies as needed.
• Identify opportunities to improve communications and change efforts at team and company levels.
• Ensure communications align with Payward’s brand voice and global strategy.

Skills

Internal communications

Change management

HR communications

Written and oral communication

Project management

Education

Bachelor's degree in Communications or Journalism

Job description

Building the Future of Open Finance

Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system.

The team

We're looking for an experienced change communications pro to join our Internal Communications team and help us keep employees informed, engaged, and empowered as Payward grows.

Payward moves fast, and this role sits right at the center of that momentum: an opportunity for a sharp communications professional to shape how change lands across the company.

This is a 100% remote position reporting to our Head of Internal Communications & Engagement. You'll partner with our People Team (aka Payward Experience, or PX) and leaders across the business to shape and execute change communications strategies, guide global teams through organizational shifts, and drive employee engagement.

The opportunity

• Serve as the communications and change lead focused on supporting our global People team and related employee programs and initiatives.

• Create and execute internal communications strategies to support business and organizational changes, new program launches, and engagement with existing Payward offerings.

• Plan, produce, and promote inspirational employee-focused content, including videos, presentations, internal messages, and events.

• Track and measure the effectiveness of communications and change management strategies, and calibrate as needed.

• Identify opportunities to continually improve communications and change management efforts – at the team/function levels and companywide.

• Ensure People team and other functional communications are aligned with Payward’s brand voice and global internal communications strategy.

• Required to collaborate with leaders on central and west-coast US timezone daily.

• Based in US preferred.

What you bring

• 5+ years experience in internal communications and change management, preferably with a technology company.

• Experience working with HR and delivering HR-focused change communications programs.

• Superior written and oral communication skills with a laser eye for detail.

• Bachelor’s Degree in Communications, Journalism, or equivalent experience preferred.

• Excellent organization and project management skills.

• Willingness to work hard and roll up your sleeves to get work done, even when at times it is outside the scope of the job.

• Ability to develop creative, effective approaches to difficult communications challenges.

Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis.

Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.

We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Our commitment

Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto.

We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision.

As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.

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