Change Management and Adoption Consultant

US101 Guidehouse Inc.; United States; Remote; USD 89,000 - 148,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision Insurance

401(k) Retirement Plan

Parental Leave and Adoption Assistance

Tuition Reimbursement

Mobility Stipend

Job summary

Guidehouse is seeking a Change Management and Adoption Consultant to support our client’s electronic health record (EHR) implementation. You will prepare end users on-site, applying change management and training tools, while building stakeholder relationships to ensure alignment with program objectives.

Responsibilities include training delivery, go-live support, and sustaining activities, plus contributing to business development for the VA account team. Expect up to 100% travel.

Qualifications

• Bachelor’s degree required.
• 3–5 years of change management or training experience; 5+ preferred.
• Ability to work 12‑hour shifts on site during pre/post go-live activities.
• Experience with Oracle Health/Cerner EHR as clinician or end user.
• Must be a U.S. citizen and able to obtain Public Trust clearance.
• Excellent written and verbal communication; able to present to executives.

Responsibilities

• Support change management implementation and execute the overarching strategy.
• Deliver change management communications informing the organization of the program.
• Provide insight and coordinate change impacts across affected personas.
• Support pre-go-live activities including training and adoption events.
• Guide client conversations toward effective outcomes.
• Educate partners on the value of change management and engage practitioners.
• Build relationships with service line staff as a primary POC before go-live.
• Identify opportunities for improvement with clients and team.
• Develop slide decks and presentations; track initiatives and workstreams.

Skills

Change Management

Training Experience

Executive Communication

Client Stakeholder Engagement

Education

Bachelor’s Degree

Tools

Microsoft Office

Job description

Job Family:

Operational Effectiveness Consulting

Travel Required:

Up to 75%+

Clearance Required:

Ability to Obtain Public Trust

What You Will Do:

The Change Management and Adoption Consultant will be responsible for supporting our client with their electronic health record (EHR) implementation. This position will help prepare end users for the new EHR through on site support utilizing change management and training tools. You will be the go-to resource for new users of the system, providing them change management tools and resources, analyzing workflows end-to-end, answering questions, solutioning problems, and helping users get set for success when the new system is live. Establishing and maintaining relationships with stakeholders across the landscape will be critical in ensuring alignment with program objectives.

This position will be instrumental in supporting training, change management, go-live, and sustainment activities. The candidate will support the development of work products and deliverables; establish relationships with primary clients and stakeholders; and identify opportunities to improve processes. The candidate will also support business development across the Department of Veterans Affairs account team.

• Support change management implementation and execute the overarching change management strategy
• Deliver change management communication to inform the organization of the OCM program and upcoming organizational change
• Provide insight and manage coordinated change impacts across the impacted organizations /personas
• Support pre-go-live activities including training and adoption events
• Guide client conversations towards effective outcomes
• Educate business partners about the value of change management and engage the community of change practitioners across the organization
• Build relationships with your service line staff to ensure you are a key POC for them throughout the weeks leading up to go live
• Work with clients and team to identify opportunities for improvement
• Develop slide decks / presentations
• Collaborate with stakeholders to track progress on initiatives and workstreams

What You Will Need:

• Must be U.S. citizen and be able to obtain a Public Trust clearance
• Minimum of Bachelor’s Degree
• Minimum 3-5 (5+ years preferred) of change management or training experience
• Ability to work 12-hour shifts on site during pre- and post go-live activities
• Experience working directly in the Oracle Health/Cerner EHR as a clinician, administrative staff, or other end user
• Knowledge of the use of Microsoft Office Products and related applications
• Demonstrates abilities and success with identifying and addressing client needs: actively participating in client discussions and meetings; communicating a broad range of firm services; preparing concise, accurate documents
• Must be organized, self-motivated and able to multitask in a fast paced and dynamic work environment
• Demonstrated ability to excel both independently and as a team member in a lively, collaborative environment
• Excellent written and verbal communication skills, including ability to present to executive leadership
• Ability to managing deadlines and recurring deliverables

*****MUST BE WILLING TO TRAVEL UP TO 100%*****

What Would Be Nice To Have:

• Advanced degree in Public Health, Health Administration, Organizational Change Management or Business Administration
• Experience in health care information technology (HCIT) consulting with a major healthcare organization or large-scale IT transformation project
• Experience as a clinician
• PROSCI Change Management Certification
• CCMP Certification

The annual salary range for this position is $89,000.00-$148,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave and Adoption Assistance
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Student Loan PayDown
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program
• Mobility Stipend

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.