Change Delivery Lead

Truist; Charlotte (NC); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k plan

Paid vacation

Job summary

Truist is seeking an experienced project leader to oversee multiple initiatives within a business unit. You will coordinate cross‑functional teams, ensure adherence to project protocols, and deliver executive summaries on program health.

The role involves ownership of complex portfolios and mentoring junior teammates. The ideal candidate holds a Bachelor’s degree, 8–10 years in consulting or PM/process improvement, and a proven ability to navigate banking environment dynamics.

Qualifications

• Bachelor’s degree in a business‑related field or equivalent education
• 8–10 years of experience in consulting, project management or process improvement roles
• Advanced understanding of project management frameworks and ability to lead large initiatives with stringent timelines
• Strong understanding of business and technology alignment, resources, priorities, needs and policies
• Advanced knowledge of process improvement methodologies (e.g., Six Sigma)
• Experience with Waterfall and Agile project management
• Working knowledge of banking/investment platforms, products, services, operations, finance and systems
• Excellent organizational skills and attention to detail
• Strong written and verbal communication with ability to influence leadership
• Willingness to travel as needed
• Proficiency in Microsoft Office applications
• Ability to learn and adapt to changing needs

Responsibilities

• Manage intake, planning, business readiness, and execution of assigned initiatives
• Lead cross-functional teams to deliver project objectives with clear communication and training plans
• Prepare and maintain project artifacts with traceability and knowledge delivery to impacted audiences
• Identify process improvements based on cost/benefit, client impact, and regulatory requirements
• Provide program level dashboards and executive summaries on program health
• Build and maintain relationships with stakeholders and obtain leadership buy‑in for delivery plans
• Serve as an individual contributor with ownership of a complex project portfolio and coach junior teammates
• Foster a cohesive, inclusive team culture aligned with Truist’s purpose and values

Skills

Cross-functional leadership

Project management

Stakeholder management

Analytical thinking

Communication skills

Education

Bachelor's degree in business or related field

Tools

Microsoft Office

Job description

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Regular or Temporary

Regular

Language Fluency

English (Required)

Work Shift

1st shift (United States of America)

Please review the following job description:

Responsible for delivering multiple programs that support the overall strategic objectives of the business unit. Provides oversight and leadership to cross‑functional teams to execute on concurrent projects of varying size and ensures standard project protocols are met. This teammate possesses expert knowledge of the processes in the assigned portfolio and is a key contributor to line of business’ success.

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Manages the intake, planning, business readiness, and execution of assigned initiatives.


• Leads cross functional teams to effectively deliver project objectives including a successful communication and training plan.


• Oversees and/or prepares and maintains necessary project materials and artifacts. Ensures project documentation has appropriate level of traceability, tracking all impacts to completion and knowledge delivery to impacted audiences.


• As appropriate, systematically review components of processes/programs to identify potential areas of improvement based on cost/benefit analysis, client impact and/or regulatory requirement. Identify and systematize best practices to reduce unneeded process variation and improve service quality and efficiency.


• Provides program level dashboards and executive summaries to keep leaders abreast of the health of the assigned programs


• Establishes and maintains relationships with all stakeholders ensuring coordination across cross-functional teams and obtains leadership support and buy-in of delivery plan


• Will serve as an individual contributor with ownership of a complex project portfolio and will have indirect leadership of junior level resources. Will direct and review the work of junior teammates and provide project-related performance reviews to their direct leader. Will promote a cohesive, inclusive, team-oriented culture aligned with the Truist purpose, mission, and values

Qualifications

Required Qualifications

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree in a business-related field, or equivalent education and related training


• 8-10 years of experience in consulting, project management or process improvement related role.


• Advanced understanding of project management framework and demonstrated ability to implement large scale initiatives managing stringent timelines for deliverables and ability to bring clarity to ambiguous assignments.


• Demonstrated superior understanding of business and technology organization, resources, priorities, needs and policies


• Advanced understanding of process improvement methodologies (e.g., Six Sigma)


• Experience with Waterfall and Agile project management methodologies


• Sound working knowledge of holistic banking/investment platforms, products, services, operations, finance and systems


• Strong organizational skills and attention to detail.


• Strong communication skills, both written and verbal, with ability to influence others and facilitate difficult conversations with leadership


• Demonstrated ability to analyze complex problems, devise solutions and make decisions under pressure.


• Ability and willingness to learn and adapt as the needs of the job change


• Demonstrated proficiency in computer applications, such as Microsoft Office software products


• Ability to travel as needed, occasionally overnight

Preferred Qualifications

• Five years of experience in the financial services industry or consulting


• Project Management Professional (PMP) Certification


• Process Improvement Professional (e.g. Six Sigma certification)


• A combination of project management and operational leadership skills


• Process management expertise


• Strong executive presentation skills


• Experience using AI tools to create and automate processes


• Significant executive reporting experience

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation:

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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