Change & Communications Specialist III

LMI Consulting, LLC; United States; Remote; USD 77,000 - 131,000; Full time

Job summary

LMI Consulting, LLC is seeking a Change & Communications Specialist III (US-Remote) to lead stakeholder engagement and sustain adoption of Agile practices and Atlassian tools within VA modernization efforts. You will shape change strategy, map audiences, and coordinate leadership communications across multi-channel campaigns.

The role integrates change management with analytics, working with analysts, trainers, and platform teams to translate readiness data into targeted waves, knowledge hubs,

Qualifications

• Bachelor's degree or equivalent; four years of substitution allowed for degree.
• 4+ years of change or adoption program experience in complex environments.
• Prosci CCMP or similar certification required or preferred.
• Experience delivering federal or similarly complex enterprise communications.
• Ability to build change-champion networks and measure readiness/adoption.
• Ability to obtain/maintain Public Trust and navigate security/privacy requirements.
• Experience segmenting audiences and coordinating multi-channel communications.
• Able to use qualitative feedback and adoption signals to brief leaders.

Responsibilities

• Develop change-management strategy, stakeholder map, readiness baseline, adoption metrics.
• Create leadership briefings, launch messages, FAQs, newsletters, and wave communications.
• Build an Agile/Jira adoption hub with accessible resources and updates.
• Recruit, orient and sustain a network of change champions; coordinate forums and office hours.
• Design pulse surveys; interpret sentiment and adoption indicators with analysts.
• Partner with trainers, coaches, and program leadership to address resistance.
• Track reach, engagement, issues, and evidence of sustained adoption.
• Develop stakeholder impact analyses, sponsor actions, readiness measures and waves.
• Create communications toolkits, talking points, calendars, FAQs and knowledge hubs.
• Equip champions with guidance, feedback channels, and recurring forums.
• Measure reach/adoption and report insights; adjust as needed.
• Coordinate risks, sensitive messages, escalation paths, and approvals.

Skills

Organizational change

Internal communications

Stakeholder engagement

Adoption-program experience

Change management

Education

Bachelor's degree in communications, PR, organizational development, or related field

Prosci CCMP certification

Master's degree (Strategic Communications or MBA) desirable

Tools

Confluence

SharePoint

Jira/Agile tools

Survey platforms

Job description

Change & Communications Specialist III

Job Locations

US-Remote

Overview

LMI is seeking a Change & Communications Specialist to lead stakeholder engagement and sustained adoption of Agile ways of working and Atlassian tools in support of Department of Veterans Affairs (VA) modernization initiatives. The position blends organizational change management, communication strategy, readiness analysis, and community engagement to help diverse groups understand what is changing and why it matters.

The Change & Communications Specialist will build an integrated change strategy, map stakeholder needs, coordinate leadership briefings, develop clear campaign materials, and manage an ongoing change-champion network. Working with analysts, coaches, and platform teams, the specialist will connect readiness evidence and user feedback to targeted wave communications, accessible self-service resources, and adoption measurement.

This is not a newsletter-production-only role. The specialist must identify sources of resistance, equip leaders to sponsor change, listen to users, and adjust messages and support tactics as evidence emerges. The ideal candidate combines strategic judgment, crisp federal internal communications, and disciplined follow-through that makes adoption visible and sustainable.

LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.

Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors-helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value.

Responsibilities

• Develop a change-management strategy, stakeholder map, readiness baseline, adoption objectives and metrics, communications plan, and integrated communications calendar.
• Create leadership briefings, launch messages, FAQs, newsletters, one-pagers, and wave-specific communications.
• Build and maintain an Agile/Jira adoption hub with accessible, audience-appropriate resources and updates.
• Recruit, orient, and sustain a network of change champions; coordinate forums, office hours, and community activities.
• Design pulse surveys and feedback loops; interpret stakeholder sentiment and adoption indicators with analysts.
• Partner with trainers, coaches, administrators, and program leadership to address resistance and refine communications.
• Track communications reach, stakeholder engagement, key issues, and evidence of sustained adoption.
• Develop stakeholder impact analyses, change objectives, sponsor actions, readiness measures, and communications tailored to distinct audiences and delivery waves.
• Create practical communications toolkits, leader talking points, message calendars, FAQs, one-pagers, briefings, and accessible knowledge-hub updates.
• Recruit and equip champions with clear responsibilities, reusable guidance, feedback channels, and recurring forums or office hours.
• Measure reach and adoption through participation data, pulse surveys, sentiment themes, and observed behavior changes; report insights and recommended adjustments.
• Coordinate change risks, sensitive messages, escalation paths, and approval cycles with leadership, trainers, coaches, and support teams.

Qualifications

Required:

• Bachelor's degree in communications, public relations, organizational development, business administration, or a related field. Four additional years of relevant experience may substitute for a Bachelor's
• 4+ years of organizational change, internal communications, stakeholder engagement, or adoption-program experience.
• Prosci change management certification or CCMP credential.
• Experience delivering communications in a federal or comparably complex enterprise environment.
• Demonstrated ability to develop change-champion networks and measure readiness and adoption.
• Ability to obtain and maintain a favorable Public Trust determination and satisfy applicable federal personnel vetting, security, privacy, accessibility, and data-handling requirements.
• Experience segmenting stakeholder audiences and developing coordinated multi-channel communications for complex technical or process change.
• Ability to use qualitative feedback and quantitative adoption signals to adapt outreach and brief executives on progress and resistance.

Desired:

• Prior experience supporting the Department of Veterans Affairs (VA), Veterans Health Administration (VHA), or federal health programs is highly desirable.
• Agile transformation, Atlassian/Jira adoption, and portfolio-wide rollout experience.
• Confluence, SharePoint, accessibility standards, and survey platforms.
• Experience briefing senior public-sector leadership.
• Experience supporting change sponsorship, champion enablement, and technology adoption in regulated or geographically dispersed environments.
• A master's degree in strategic communications, organizational development, public administration, or business administration (MBA) is desirable.
• Additional certifications such as IABC Communication Management Professional (CMP) or Strategic Communication Management Professional (SCMP) are desirable.

Target Salary Range: $76,500 - $130,500

Disclaimer

The salary range displayed represents the typical salary range for this position and is not a guarantee of compensation. Individual salaries are determined by various factors including, but not limited to location, internal equity, business considerations, client contract requirements, and candidate qualifications, such as education, experience, skills, and security clearances.

LMI is an Equal Opportunity Employer. LMI is committed to the fair treatment of all and to our policy of providing applicants and employees with equal employment opportunities. LMI recruits, hires, trains, and promotes people without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, disability, age, protected veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local law. If you are a person with a disability needing assistance with the application process, please contact [e-mail] Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.