Change & Communications Lead

MSH; Jacksonville (FL); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading company in change management is seeking a Change Management Specialist in Jacksonville, Florida. The role involves leading project communication efforts, implementing change management strategies, and engaging stakeholders across diverse audiences. Candidates should have a bachelor's degree, 5+ years of relevant experience, and strong communication skills. The position is contract-based and offers opportunities in a fast-paced environment.

Qualifications

• 5+ years of experience in change management and communications, preferably in an operational or manufacturing environment.
• Ability to manage multiple priorities and work effectively in a fast-paced, matrixed organization.
• Certification in change management (e.g., Prosci, ACMP) is preferred.

Responsibilities

• Partner with Operations, HR, and IT teams on change initiatives.
• Develop and implement change management frameworks.
• Monitor the adoption and effectiveness of change efforts.
• Create clear communications tailored to diverse audiences.
• Build strong relationships with site leaders and project teams.

Skills

Change management

Strong writing skills

Stakeholder engagement

Project management

Presentation skills

Education

Bachelor’s degree in Communications, Organizational Development, Human Resources, or related field

Job description

Responsibilities

• Partner with Operations, Operations Support, HR, Multi-Media, and IT teams on change initiatives impacting the vehicle processing centers and trucking division.
• Develop and implement change management frameworks, including stakeholder analysis, impact assessments, and readiness plans.
• Monitor and measure the adoption and effectiveness of change efforts.

Communications Planning & Execution

• Create and deliver clear, consistent, and compelling communications tailored to diverse audiences across the centers.
• Partner with Strategic Projects leadership on prioritization process for communication requests.
• Develop communications calendar to assist senior leadership and change board with assessing the volume of communications and change.
• Develop toolkits, FAQs, newsletters, and other materials to support change initiatives.
• Facilitate workshops and feedback sessions to ensure two-way communication.

Stakeholder Engagement

• Build strong relationships with site leaders, support and project teams, and associates to understand needs and concerns.
• Serve as a trusted advisor to leadership on communication and change strategies.

Project Support

• Collaborate with cross-functional teams to support project rollouts, including system implementations, training programs, process changes, and organizational updates.
• Ensure alignment between project goals and communication efforts.

Qualifications

• Bachelor’s degree in Communications, Organizational Development, Human Resources, or related field.
• 5+ years of experience in change management and communications, preferably in an operational or manufacturing environment.
• Strong writing, editing, and presentation skills.
• Ability to manage multiple priorities and work effectively in a fast-paced, matrixed organization.
• Must be able to work in a team environment and independently
• Proven ability to be proactive in planning work for self.
• Certification in change management (e.g., Prosci, ACMP) is preferred.
• TWIC & JAX Port badge a plus, for those not a TWIC/JAX Port badge holder, must be willing to apply for TWIC & JAX Port clearance

Seniority Level

• Mid-Senior level

Employment Type

• Contract

Job Function

• Project Management
• Industries: Information Services and IT Services and IT Consulting

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