Change and Continuous Improvement Partner, Core Banking

Monzo; United States; Remote; USD 40,000 - 48,000; Full time

Job summary

A leading company is seeking a Change Management professional to enhance customer operations. This remote role involves leading projects, analyzing data, and collaborating across teams. The ideal candidate will have experience in fast-paced environments, particularly in Financial Services or FinTech, and possess strong communication skills. With a competitive salary and numerous benefits, this position offers a chance to make a significant impact in a dynamic organization.

Benefits

£1,000 annual learning budget

Macbooks provided

Support for home setup

Share options

Qualifications

• Led change management in fast-paced projects.
• Experience in Financial Services or FinTech.
• Strong communicator and influencer.

Responsibilities

• Lead change management across projects.
• Analyze data to identify operational pain points.
• Communicate recommendations and implement changes.

Skills

Change Management

Communication

Data Analysis

Stakeholder Management

Problem Solving

Tools

MacOS

Slack

GSuite

Job description

We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown significantly over the last 10 years in the UK. We offer personal and business bank accounts, joint accounts, accounts for 16-17 year olds, a free kids account, and credit cards. Our UK customers can also save, invest, and combine their pensions.

With our hot coral cards, get-paid-early feature, social media financial education, and award-winning customer service, we create magical moments for our customers!

We’re not about selling products — we aim to solve problems and change lives through Monzo.

Hear from our UK team about what it's like working at Monzo

Note: Due to expected high application volume, we’ll close this advert once we have enough applications for the next stage. Please apply promptly to avoid missing out; late applications will not be considered. Good luck!

Location: UK Remote — Salary: £40,400 to £48,000 — Benefits | Hear from the team

About our team

The Change & Continuous Improvement team bridges Product and Operations, ensuring agility, efficiency, and ongoing evolution. They deliver safe, effective, and sustainable change, guiding teams through change management and fostering continuous improvement.

You will shape how change impacts our Customer Operations teams, support customer journeys, streamline processes, and empower teams to perform better, faster, and with confidence. This role is about enhancing existing processes, not just fixing issues.

What you'll be doing

• Lead change management for projects, including process redesigns and product launches.
• Maintain and review processes, workflows, and documentation; identify opportunities for improvement.
• Partner with Product, Ops, and Customer Ops teams to ensure successful change adoption.
• Develop readiness plans for embedding change into teams and processes.
• Analyze data to identify operational pain points and streamline workflows.
• Communicate recommendations and collaborate on action plans.
• Design frameworks, playbooks, and process updates using the latest tools.
• Maintain operational guidance and ensure customer-facing materials are current.
• Document service level agreements and operational deadlines.
• Track change impact through KPIs and feedback.
• Support operational incidents impacting customers or processes.

You should apply if:

• You have led change management in fast-moving projects.
• You have experience in high-growth, cross-functional environments, preferably in Financial Services, FinTech, or Energy industries.
• You are a systems thinker with a data-informed approach.
• You are a strong communicator, facilitator, and influencer.
• You can give actionable feedback across various audiences.
• You build and maintain stakeholder relationships.
• You are proactive, comfortable with ambiguity, and action-oriented.
• You can prioritize and meet deadlines independently and collaboratively.
• You are skilled in planning, organization, and adapting to change.
• You are fluent in MacOS, Slack, GSuite, and quick to learn new systems.

What’s in it for you

Salary: £40,400 - £48,000, plus share options.

This role is remote-based.

Annual learning budget: £1,000 for books, courses, and conferences.

We provide Macbooks and support for your home setup.

Plus, many more benefits! Read our full list of benefits.

The application process

The process involves:

1. Recruiter call (30 mins)
2. Technical/Role-specific interview (60 mins)
3. Final interview with values assessment (60 mins)

Expected duration: 3-4 weeks. We will be flexible with your schedule.

Guidelines for AI use in applications are available here.

Questions? Contact [e-mail]. We support applicants with disabilities, neurodiversity, or other needs.

#REMOTE-LI #REMOTE-NEM

Equal opportunities

Diversity and inclusion are core to us. We foster an inclusive environment aligned with our mission. Read more in our blog, 2024 Diversity and Inclusion Report, and 2024 Gender Pay Gap Report.

We are an equal opportunity employer. All applicants will be considered regardless of age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, veteran status, neurodiversity, or disability.

Please use your preferred name in your application. Full or birth names are not required at this stage.