CH019 - Sr Operations Team Lead - Payroll

Bank of America; Charlotte (NC); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading financial institution is seeking a Senior Operations Team Lead to oversee payroll operations. The ideal candidate will manage team workloads, resolve complex issues, and ensure adherence to operational procedures. This role requires strong organizational skills and effective communication abilities, with opportunities for professional growth within the organization.

Qualifications

• Ability to multi-task and handle multiple projects in a short time period.
• Proven ability to provide comprehensive solutions to complex needs.

Responsibilities

• Overseeing the Operations team and ensuring they meet deadlines.
• Identifying, analyzing, and resolving complex problems.
• Evaluating efficiencies and identifying areas of improvement.

Skills

Highly organized

Self-starter attitude

Exceptional attention to detail

Strong written and verbal communication skills

Team Player

Education

College degree

Tools

Excel

Word

Job description

CH019 - Sr Operations Team Lead - Payroll page is loaded

CH019 - Sr Operations Team Lead - Payroll

Apply locations Charlotte time type Full time posted on Posted 2 Days Ago job requisition id 25020213

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for overseeing the Operations team and ensuring they meet deadlines, execute, and coordinate tasks. Key responsibilities include identifying, analyzing, and resolving complex problems, ensuring adherence to operations procedures, providing guidance to employees, handling exception requests, and referring more complex problems to a senior manager. Job expectations include having an understanding of foundational operations and familiarity in a specific product line.

Responsibilities:

• Resolves day-to-day problems and executes deliverables within the business unit
• Applies knowledge of the end-to-end processes and ensures adherence to bank and regulatory policy and procedures when making decisions that impact various operations and product lines
• Manages team workload and provides oversight and direction to team
• Evaluates efficiencies and identifies areas of improvement and growth to the overall process and implements process improvement opportunities
• Maintains internal, operational, and financial controls and works within risk appetite of the business unit

Line of Business Job Description:

Primary role will support Global Wealth Management (GWM) Operations. This role will report directly to the Sr Operations Manager and work closely with Customer Service Managers (CSM), Plan Sponsors (PS), and management to support 401K inbound payroll processing functions.

Role will include, but not limited to:

• Receive and process incoming payrolls to include contributions
• Correct incoming files to account for plan rejects.
• Follow all established procedures, audit, and regulatory guidelines.
• Work directly with the existing Plan Sponsors, CSM, and related supporting areas.
• Monitor assigned plans as a scheduled.

Required Skills:

• Highly organized
• Self-starter attitude
• Ability to multi-task and handle multiple projects in a short time period.
• Exceptional attention to detail and the ability to hold others accountable without direct supervision.
• Flexibility with ability to handle a variety of tasks and projects independently.
• Strong written and verbal communication skills; able to influence/challenge and negotiate to keep all parties engaged in the process.
• Effective Excel and Word skills
• Team Player
• Proven ability to provide comprehensive solutions to complex needs and/or problem.
• Ability to prioritize and meets established deadlines.

Desired Skills:

• Advanced Excel and Microsoft Word skills
• College degree (preferred)

Skills:

• Leadership Development
• Performance Management
• Process Management
• Process Performance Management
• Talent Development
• Account Management
• Client Management
• Customer Service Management
• Relationship Building
• Business Operations Management
• Policies, Procedures, and Guidelines
• Risk Management

Shift:

1st shift (United States of America)

Hours Per Week:

40

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Bank of America is committed to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure. Please review the resume writing and interviewing tips provided below to help prepare you for your next career opportunity.

Regardless of the position you are interested in, the starting points to building your resume are the same:
1.Determine the job or types of jobs you want to do and research their responsibilities and qualifications.
2.Think about why you can do the job and make a list of your skills that are relative to the job.
3.Identify experiences or accomplishments that show your proficiency in the skills required for the job.
4.Summarize your abilities, accomplishments and skills into a brief, concise document.

Considerations when writing a resume
•Do be brief. Resumes should be 1-2 pages in length.
•Do be upbeat and active in your wording.
•Do emphasize what you have done clearly and concretely.
•Do be neat and well organized.
•Do have others proofread and critique your resume. Spell check. Make it error free.
•Do use high quality, white or light colored 8½ x 11 paper. Use a laser printer if possible.
•Don't be dishonest, always tell the truth about yourself in the most flattering light.
•Don't include salary history or requirements.
•Don't include references.
•Don't include accomplishments that do not support your professional goals.
• Don't include anything that isn't relevant. (For example, don't mention your fondness for swimming unless you want to work on the water.)
•Don't use italics, underlining, shadows or other fancy treatments.

Seven steps to a successful interview
1.Anticipate –Put yourself in the interviewer's position. What do you believe the interviewer is most interested in? Why do you think you have been invited to interview?
2.Research –What are the primary functions of the line of business? What are the success factors for the job? Is there a job description available?
3.Assess –Think about your skills, abilities, knowledge, interests, traits, values and accomplishments. Match them to what you know about the job. Consider which ones you should highlight.
4.Prepare Answers –Think about what the interviewer may ask, determine what the best answer is and write it down.
5.Prepare Questions – Interviewing is a two-way street. By asking thoughtful questions, you communicate your interest and learn a lot about the job. Choose two or three questions to ask your interviewer. Avoid asking a lot of questions about vacation time or breaks.
6.Practice – It may seem awkward, but it is the best way to come across well in an interview. Practice your own "great responses" with others or in front of a mirror until you appear relaxed and at ease.
7.Follow-up – Send a brief follow-up letter to the interviewer. Keep in mind that the many job searchers will not send a follow-up letter. Sending one can become a competitive advantage.