CGC Care Coach II

Careforth; United States; Remote; USD 45,000 - 85,000; Full time

Job summary

An innovative firm dedicated to supporting family caregivers is seeking a Care Coach II to empower caregivers through empathy and technology. In this role, you will engage with caregivers, manage caseloads, and provide essential support and education to enhance their caregiving abilities. You will collaborate with various stakeholders to assess care plans and improve outcomes while utilizing digital tools for effective communication. This position offers a unique opportunity to make a meaningful impact in the lives of caregivers and their loved ones, all while working in a flexible remote environment. Join a passionate team committed to transforming caregiving and improving health outcomes.

Qualifications

• 4+ years of experience in care planning and case management is required.
• Solid understanding of care planning and ability to provide coaching support.

Responsibilities

• Engage and educate caregivers via phone and digital technology.
• Manage a caseload and assess caregiver needs to create care plans.

Skills

Care planning

Case management

Communication skills

Empathy

Active listening

Multitasking

Community resources knowledge

Mobile application navigation

Decision-making skills

Multilingual skills

Education

4+ years of care planning/case management experience

Experience with elderly or adults with disabilities

Remote case management experience

Job description

About Us

A pioneer in the caregiving space, Careforth supports family caregivers across the United States to confidently care for their loved ones at home. Through a combination of in-person home visits, remote coaching and our proprietary digital collaboration app, we provide caregivers with support, guidance, confidence, and connection to resources they need. The caregivers and families we support stay with Careforth for many years, building lasting relationships along the way. Join us today and live our values: lead with heart, cultivate trust, go beyond.

Position Summary

The Care Coach II supports family caregivers and their care recipients through a combination of empathy, technology, and proven methods of care. In collaboration with state and MCO case managers, the Care Coach II provides dedicated support, education, and guidance to caregivers, giving them tools and confidence to enable better care for loved ones at home. Support and resources are provided via telephony and proprietary digital chat technology, using evidence-based methods of care that address both health care and social needs. The Care Coach II typically handles more complex, higher risk/need cases on the Coaching Ops team, which may span across multiple states and/or Careforth programs.

What You Will Do

• Engage, motivate, coach, and educate caregivers via phone and digital technology; empower caregivers to manage their own psychosocial, physical and environmental health to improve and maintain wellbeing
• Manage a caseload and leverage technology to enable effective coaching and information referral
• Assess caregiver and care recipient needs, assisting the caregiver in creating and achieving care plan goals; may include referral to external resources
• Collaborate with key stakeholders to assess care plans and caregiver engagement; identify problems and solutions
• Document and report out on coaching activity with a focus on quality and outcomes; make recommendations as appropriate
• Perform case conferences, summary reports, and incident management in compliance with applicable state and program regulatory and/or accreditation requirements
• Solicit feedback from caregivers to identify opportunities for additional support and process improvement
• May act as a mentor for junior coaches and/or clinical consultant for the coaching ops function
• Perform other duties as assigned

What You Will Bring

• 4+ years' experience in care planning /case management experience required
• Experience working with the elderly or adults with disabilities required
• Remote case management experience highly desired
• Solid understanding and experience in care planning/case management is required
• Comprehensive knowledge of industry concepts and principles; Ability to provide coaching support and consultation across a broad range of clinical topics
• Exceptional active listening and communication skills with a focus on empathy
• Proven experience accessing and locating community resources
• Ability to navigate (and teach others to navigate and utilize) mobile applications
• Ability to multitask in a fast-paced environment, with excellent decision-making skills
• Multilingual skills are highly desired
• Must be able to work 10-7 EST/9-6 CST M-F

Join Our Award Winning Team

Founded in Boston, Careforth's caregiver programs and services improve health outcomes, keeping care at home longer. Additionally, our programs provide financial benefit to caregivers and cost savings to state agencies and health plans. At Careforth, we understand the challenges of caregiving and are committed to supporting family caregivers at every turn.

#LI-Remote in all states other than CA, CO and NYC

Caregivers play a critical role in the future of healthcare—and so can you.

Apply now!

For more information, please visit www.Careforth.com.

Careforth is an Equal Opportunity Employer*

DISCLAIMER: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

*Careforth supports families with diverse backgrounds and as an equal opportunity employer, we seek employees who reflect the diverse population we serve. Careforth complies with all applicable laws concerning hiring and employment practices and is firmly committed to fostering and maintaining a workplace free from discrimination. We pledge to hire, train, and promote our employees without regard to race, religion, gender, gender identity, genetic information, age, national origin, sexual orientation, disability, veteran status, or any other category protected by applicable law.

Careforth strives to create experiences that are accessible and welcoming to everyone. If you would like to contact us regarding the company’s diversity, equity and inclusion initiatives, inquire about a specific accessibility need, or the accessibility of our website, or if you need assistance completing an application process, please contact People & Culture at 866-797-2333.