CES Coordinator

Rural Metro Fire Department; Manchester (NH); On-site; USD 90,000 - 110,000; Full time

Job summary

Global Medical Response seeks an EMS CES Coordinator in Manchester, NH to lead clinical education and caregiver development, delivering evidence‑based programs under supervision of the Regional Manager of Clinical Operations.

You will design, teach, and evaluate life support training, monitor standards, and collaborate with operations to improve patient care and staff competency.

Qualifications

• Working knowledge of cultural diversity and inclusive teaching
• Ability to apply adult learning principles in training environments
• Ability to assess educational needs and develop programs for adult learners
• Experience with collecting clinical information to inform education

Responsibilities

• Provides clinical education and practice support under supervision
• Designs, teaches and evaluates basic and advanced life support training
• Ensures compliance with standards of care and practice
• Collaborates with operations leadership to align education with service lines
• Coordinates onboarding and orientation for new staff and education initiatives
• Maintains and updates educational materials and programs

Skills

Cultural diversity

Adult learning principles

Educational needs assessment

Caregiver competency

Education

EMT/EMT-P certification

Instructor ratings (AHA/NAEMT)

Job description

IMMEDIATELY HIRING! EMS CES Coordinator in Manchester, NH!

Starting Salary: $90,000 - $110,000 depending on experience

Application Deadline: Thursday September 3, 2027 at 5PM EST

Our mission of providing care to the world at a moment's notice is at the heart of everything we do. We
are caregivers, first and foremost and we will be there when you need us.

With more than 38,000 employees, Global Medical Response teams deliver compassionate, quality
medical care, primarily in the areas of emergency and patient relocation services around the world.

JOB SUMMARY

The CES Coordinator is accountable for the provision of quality, outcome-based educational programs
and practice support which promote initial and ongoing competency and continuous development of
caregivers. This position provides support to internal/external customers under direct supervision of the
Regional Manager of Clinical Operations. The Clinical Educator I helps design, teach, and evaluate basic
and advanced life support training programs, acts as an internal training and organizational
development consultant, and provides clinical career development resources and plans.

ESSENTIAL FUNCTIONS/DUTIES

• Acts as a clinical resource to basic and advanced caregivers. Maintains a knowledge base of
  current standards of care and standards of practice and ensures compliance to those
  standards.
• Develops, organizes, implements and evaluates education and programs to ensure
  competencies of basic and advanced caregiver personnel.
• Use multiple approaches and sources of information to identify and validate caregiver
  learning needs. Conducts learning needs assessments regularly to identify organizational,
  departmental and service line education and practice needs. Incorporates teaching
  methodologies appropriate to the learner and the outcomes.
• Participates in the departmental short-term planning related to education and practice
  support.
• Works closely with operations and service line leadership to ensure the overall integrity of
  the entire team and provides clinical support.
• Works closely with local leadership and customers in assisting with outreach education.
• Assist with the development of area-specific orientation of local protocol and procedures for
  new employees.
• Accountable to working with the Operations Manager and/or Regional Director to ensure
  clinical and service delivery issues are addressed promptly.
• In conjunction with clinical practices and clinical quality leaders, participates in the ongoing
  development, implementation and evaluation of the clinical quality management program
  designed to measure and ensure that patient care delivered is commensurate with company
  and customer expectations
• Ensures ongoing continuous clinical quality improvement/assurance at the operation level.
• Assists in auditing, and managing crews’ certifications, education completion, and employee
  health requirements.
• In conjunction with the National Director of Controlled Substance, serve as a resource for all
  matters pertaining to Controlled Substances.
• In conjunction with Patient Safety, actively ensures safety and compliance via completion of,
  and response to, Safety Management System Clinical Reports
• Integrates data and outcome from Quality/Safety initiatives into education and practice
  support.
• Collaborates with GMR Learning and regional clinical operations leadership in the
  identification, implementation and revision of all educational activities to ensure compliance
  with all accrediting, regulating and credentialing agencies.
• Serves as a resource for outreach education offerings.
• Coordinate and provide instruction for new employee onboarding as directed.
• Assists in the identification of staff for training officer and clinical coach development.
• Works cohesively with Clinical Operations and GMR Learning leaders to develop and
  facilitate remedial training.
• Maintain all requirements for and be able to fulfill all essential functions of a care caregiver
  within scope as assigned, with the emphasis on being able to observe and evaluate basic
  and advanced level clinical caregiver member competency and skills.
• Acts as a role model in area of expertise and professional practice by being self-directed,
  maintaining expertise and promoting the profession.
• Other duties as assigned

QUALIFICATIONS

Education:

• Current EMT or EMT-P Certification/License as applicable to scope
• Current Instructor ratings in AHA/NAEMT certifications required

Experience:

• Two years EMS experience required.
• Knowledgeable in prehospital EMS transport.
• Previous teaching experience preferred.

Skills:

• Have a working knowledge of cultural diversity
• Demonstrate the ability to collect pertinent information related to clinical care andpotential educational needs of the basic and advanced provider.
• Demonstrated ability to apply adult learning principles in the training environment
• Demonstrate ability to assess educational needs and develop programs to meet the
  educational needs of adult learners.

Why Choose GMR?

Global Medical Response (GMR) and its family of solutions are dedicated to delivering compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. Hereyou'llembark on meaningful work that will make an impact on you and the customers we serve.View the stories on how our employees provide care to the world at

www.AtaMomentsNotice.com

GMR’s Core Behaviors

-keep care at the center, raise your hand,seekto understand, find a way together and be accountable-uniteour teamsand set us apart in emergency medical services.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Salary: $90k - $110k depending on experience. Check out our careers site benefits page to learn more about our benefit options.