Certified Trainer

Eversana; Memphis (TN); On-site; USD 55,000 - 75,000; Full time

Job summary

EVERSANA in Memphis is seeking a Channel Certified Trainer to support the Training Lead in delivering the company-wide curriculum. You will facilitate live and virtual trainings, spanning on-the-job, quality, compliance, and regulatory topics to drive business goals and exceptional execution of training across the organization.

The role requires strong coaching, clear communication, and forklift certification. Bi-lingual English/Spanish is a plus.

Qualifications

• Education: Verifiable high school diploma or GED
• Strong Coaching experience
• Technology/Equipment Microsoft 365 skills, Outlook
• Strong Communication skills
• Experience in warehouse operations
• Analysis & Problem-solving skills
• Critical thinking
• Positive Reinforcement
• EVERSANA Forklift Certified
• Able to work with a diverse group of individuals

Responsibilities

• Facilitates training for employees across roles and shifts
• Communicates EVERSANA values and training procedures
• Evaluates training programs with Leads, Supervisors, HR and Ops to improve effectiveness
• Advises on individual progress to determine readiness and advancement
• Conducts formal classroom, small group and one-on-one training
• Complete Train the Trainer Certification upon hire
• Oversees site training for all shifts and functions
• Maintain safety and compliance with procedures

Skills

Strong Coaching experience

Microsoft 365 skills

Communication skills

Warehouse operations

Problem solving

Critical thinking

Forklift certified

Bi-lingual English/Spanish

Diversity & teamwork

Education

High school diploma or GED

Tools

Microsoft 365

Job description

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day.

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.

Job Description

THE POSITION

The Channel Certified Trainer along with Leadership and other company stakeholders supports the Training Lead to implement the company-wide training curriculum. They are responsible for the assessment and implementation of all training efforts spanning from On-the-Job Training (OJT) and Quality to Compliance and Regulatory required aspects including facilitation of engaging live, virtual, and other trainings to support the business goals of the company and ensure exceptional execution of training curriculum to employees.

Drive cultural values and philosophy through all training and development activities

• Facilitates training for employees both temporary, newly hired, new to a department, or in need of recertification, and for employees requiring help to improve their performance. Will participate in or lead a variety of training exercises.
• Will communicate with employees, teach and explain EVERSANA’s values, training procedures, product handling techniques, and safety guidelines.
• Interacts with the Leads, Supervisors, Human Resources, Operations Manager, Training Lead, and Training Specialist to evaluate and critique the training programs in an effort to provide the best training and work experience possible.
• Advises the employees direct Supervisor concerning individual progress to determine succession planning and employee readiness. Makes employees assessments and recommendations on strategies to improve performance, readiness for advancement to additional tasks, and/or readiness and fitness for hire.
• Conducts formal classroom training, small group, one on one training sessions on the floor as needed.
• Will need to complete the Train the Trainer Certification Program upon hire.
• Responsible for site training for all shifts and across all functionalities.
• Continually add value to training material through comprehensive evaluation and documentation of trainings.
• Engaging team members to build and maintain safety as part of the culture.
• Ability to prioritize job tasks and duties.
• Oversee practical training, testing, and auditing processes and submitting all forms to TC/TM.
• Attend general meetings with other employees, staff, managers, supervisors, and coordinators.
• Ensures that all EVERSANA safety and security policies and procedures are followed.
• Trainers will maintain productivity standard when not in Trainer mode.

When Not Training

• Will perform job specific duties and maintain productivity/attendance standards.
• Can operate an RF scan device.
• Comply with all company provided Standard Operating Procedures.
• Closely monitor stock control systems.
• Make sure all orders are managed accurately through digital scanner and our inventory system.
• Your work meets all manufacturing requirements, including Adhere to Current Good Distribution Practices (cGDP), and Current Good Manufacturing Practices (cGMP).
• Focus on safety at all times and comply with all safety requirements.
• You meet all shift requirements as assigned (timely, uniform, etc.).
• Other duties as assigned.

A Typical Workday Would Look Like This

• Be assigned an individual(s) training needs.
• Complete weekly employee evaluations to determine the employee’s training needs i.e. initial, corrective, updated, or new skills training.
• Based on the evaluation, the determination will be made by Training Lead whether it is classroom or field training, what shift it will be conducted in (1st, 2nd or, 3rd), and what location (M1, M2, M6, or MCD).
• Follow the established type of training needed.
• Conduct pre-assessments following up in a 30, 60, 90 day post assessment cadence.
• Hours worked would be for any time and for any shift, based on need of training.
• When not training, you will continue working on the DC floor while meeting productivity standards.

Qualifications

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES

The requirements listed below are representative of the experience, education, knowledge, skill, and/or abilities required.

• Education: Verifiable high school diploma or GED
• Strong Coaching experience
• Technology/Equipment Microsoft 365 skills, Outlook
• Strong Communication skills
• Experience in warehouse operations
• Analysis & Problem-solving skills
• Critical thinking
• Positive Reinforcement
• Dependable
• EVERSANA Forklift Certified
• Able to work with a diverse group of individuals

Preferred Qualifications

• Bi-lingual - English/Spanish

Additional Information

OUR CULTURAL BELIEFS

• Patient Minded I act with the patient’s best interest in mind.
• Client Delight I own every client experience and its impact on results.
• Take Action I am empowered and hold myself accountable.
• Embrace Diversity I create an environment of awareness and respect.
• Grow Talent I own my development and invest in the development of others.
• Win Together I passionately connect with anyone, anywhere, anytime to achieve results.
• Communication Matters I speak up to create transparent, thoughtful, and timely dialogue.
• Always Innovate I am bold and creative in everything I do.

EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S. Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). This role is eligible for hire in select U.S. locations based on business and operational considerations. For a full list of locations, visit eversana.com/careers. More information about EVERSANA’s benefits package can be found at eversana.com/careers. EVERSANA reserves the right to modify this base salary range and benefits at any time.

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at [e-mail].

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