Certified/Registered Medical Assistant - West

Health Care for the Homeless; Baltimore (MD); On-site; USD 42,000 - 64,000; Full time

Job summary

Health Care for the Homeless is seeking a Certified Medical Assistant to provide direct client care and clerical support at community clinics across Baltimore. You will work under supervision with a multidisciplinary team, handling pediatric to geriatric visits and maintaining clinic supplies and records.

Requirements include a High School diploma or GED, CMA certification, and active BLS CPR. Travel to other agency clinics is expected as needed to support patient care and program goals.

Qualifications

• High school diploma or GED with CMA program completion.
• Certified Medical Assistant (CMA) or Registered Medical Assistant with active certification (AAMA or equivalent).
• Active BLS CPR certification required.

Responsibilities

• Perform clinical tasks including screenings, phlebotomy, immunizations, EKGs, and vital signs.
• Review charts before visits to ensure paperwork and history are available.
• Document treatments in SOAP format and notify providers of any irregularities.
• Support an integrated care plan within a multidisciplinary team.
• Maintain inventory of medical supplies and coordinate clinic sterilization and stocking.
• Operate in an autonomous, compassionate role across community clinic sites.

Skills

Bilingual Spanish/English

Organizational skills

Communication skills

Confidentiality

Team player

Travel to other clinics

Education

High School Diploma or GED

Medical Assistant program completion

Active CMA certification (AAMA) or equivalent

Job description

Department: Nursing

Reports To: Lead Certified Medical Assistant/Director of Nursing

Job Family: Allied Health

FLSA Status: Non-Exempt

EEO Classification: Service workers

Supervisor: No

Leadership Level: Individual Contributor

Job Function: Essential On-Site

Provider Category: OLCHP

Overview

The Certified or Registered Medical Assistant (CMA) at the community sites works under supervision to provide direct client care and clerical support for pediatric, adolescent, adult and geriatric clients in the medical clinic . In this role, the CMA works collaboratively within the multidisciplinary team, providing support and maintenance for the medical clinic.

Key Role Responsibilities

• Effectively perform clinical tasks including, but not limited to: screenings, phlebotomy, immunizati ons, EKG’s, nebulizer treatments , simple dressing changes, ear irrigation, assisting medical providers with procedures, obtaining laboratory specimens, and taking vital signs.
• Assistthe provider by reviewing charts prior to the visit toensurethat all paperwork is completed and available ( ex: lab reports, immunization history, consultation notes, other as needed).
• Document vital signs and treatments notes accurately and legibly using the SOAP format in the clients’ records, and promptly notify the appropriate medical provider of any irregularity or problem during the visit.
• Activelyparticipateon an integrated, multidisciplinary team to develop and implement an integrated treatment plan, within the context of an individual or family’s unique social needs
• Independentlymaintainan adequate inventory by orderingappropriate medicalsupplies, immunizations and pharmaceuticals for the medical clinic in a timely manner .
• Coordinates thedaily maintenance of the medical clinic including, but not limited to: cleaning and handling instruments for sterilization, stocking of all exam rooms, processing of laboratory s pecimens to the appropriate lab , and quality control and documentation logs for equipment.
• Highly autonomousrequiringmanaging competing demands, making sound decisions,strong initiative, accountability, and the ability tooperateeffectively in a standalone environment
• Provides assistance to West Baltimore Clinicas the primary site, and will be required to travel to other agency clinics as needed.

Key Agency Responsibilities

Responsibilities

• Models and reinforces the Health Care for the Homeless “core values” of dignity, authenticity, hope, justice,passion and balance
• Activelyparticipatesin performance improvement activities and activelyparticipatesin advocacy activities that support the mission of HCH
• Performs other duties on an as-needed basis
• Protects our client’s personal health information bymaintainingcompliance with HIPAA and other relevant Health Care related IT security regulations

Knowledge, Experience, And Skills

Formal Education and Training

• High School Diplomaor GEDand certification of completion from a Medical Assistant Program
• Medical assistant– certified or registered- from an accredited school and active certification from AAMA or equivalent,required
• ActiveBLS CPR certificationrequired

Experience

• Threeyearsof experience in a medial office settingas a medical assistant,required
• Experience in a community health center or primary care setting preferred
• Experience working in a pediatric medical setting strongly preferred
• Comfortable working with homeless and/or low-income individuals and families. Experience working with underserved or homeless populations preferred

Skills

• Strong organizational skills necessary to assure smooth operations of the medical clinic
• Excellent communication skills, including comfort with databases and systems
• Strong interpersonal skills necessary to work with disadvantaged and underserved populations and to collaborate with other medical team members, other staff members, and personnel of other agencies
• Able tomaintainconfidentiality surrounding all information related to clients served by the clinic
• Able to cope with interruptions, be flexible, and be a team player
• Able to work with ill, disabled, emotionally upset and sometimes hostile individuals
• Bilingual in Spanish and Englishstronglypreferred
• Ability to work across all sites as necessary
• Demonstrate ability to adapt by seizing new opportunities with a can-do attitude and stepping up to handle challenging situations
• Ability to handlesensitivesituations and information with professionalism,tact, and assertiveness.

Success Profile

Core Competencies

Compassion

• Demonstrates empathy and patience in words and actions; continually strengthens these skills
• Demonstrates self-awareness about one’s own perspective and biases;seeksto become more open
• Shares credit with others and recognizes success results from the combined efforts of many

Courage

• Thoughtfully engages with difficult issues in order to solve them
• Provides constructive,directand actionable input and feedback
• Navigates conflicts head-on to resolve them in a positive manner

Values Differences

• Seeksto understand different perspectives and cultures
• Interacts respectfully with people
• Considers situations and issues from different perspectivesand offers solutions with those perspectives in mind

Balance

• Maintains a conscious balance between work and personal life
• Demonstrates the ability to prioritize work tasks
• Sets,maintainsand respects professional boundaries and supports others to do the same

Functional Competencies

Functional & Technical Skills

• Demonstrates knowledge and skill to do the job well
• Finds ways to strengthen and deepen position‑specificexpertise
• Actively improves knowledge and skills

Nimble Learning

• Learns quickly when facing new situations
• Uses mistakes and failures as opportunities to learn
• Tries multiple times using multiple methods to find the right solution

Decision Quality

• Actively seeks input from pertinent sources to maketimelyand well-informed decisions
• Incorporates evidence‑based guideline properly in practice
• Makes sound decisions, even in the absence of complete information

Time Management

• Sets priorities and concentrates efforts on the more important priorities
• Displays good judgment in the use of one’s time and the time of others
• Utilizes effective methods for managing workflow and pacing one’s work.

Leadership Competencies

Instills Trust

• Gains confidence and trust with others
• Expresses thoughts and ideas in a credible and transparent manner
• Models high standardsof honesty and integrity

Customer Focus

• Places stakeholders at the forefront
• Delivers solutions that meet expectations
• Establishes andmaintainseffective professional relationships

Drive Results

• Persists in accomplishing objectives despite obstacles and setbacks
• Pushes self and helps others achieve results
• Always keeps the end in sight; puts in extra effort to meet deadlines

Action Oriented

• Displays a can-do attitude in good andbad times
• Uses necessary steps in planning and thought, then readily takes action on challenges
• Shows initiative in tough situations and seizes opportunities

Working Conditions and Physical Requirements

Activity

Some

Freq

Work Position %

Lift

0-50 lbs.

X

Sitting

25 %

Carry

0-50 lbs.

X

Walking

25 %

Push

0-50 lbs.

X

Standing

50 %

Pull

0-50 lbs.

X

Stoop, Kneel

X

Crawl

X

Climb

X

Balance

X

Physical Requirements

Hazards

Mark with an X if this is a physical requirement for this job.

Mark with an X if this is a potential hazard for this job.

X

Manual dexterity (eye/hand coordination)

X

Use of Latex Gloves

X

Perform shift work

X

Exposure to toxic/caustic/chemicals/detergents

X

Maneuver weight of patients

X

Exposure to moving mechanical parts

X

Hear alarms/telephone/tape recorder

X

Exposure to dust/fumes

X

Reach above shoulder

Exposure to potential electrical shock

X

Repetitive arm/hand movements

Exposure to x ray/electromagnetic energy

X

Finger Dexterity

Exposure to high pitched noises

X

Color Vision

X

Exposure to communicable diseases*

X

Acuity – far

X

Blood born pathogen exposure

X

Acuity – near

Gaseous risk exposure

X

Depth perception

On Call

• May be exposed to infectious disease with little likelihood of harm if established procedures are followed

Health Care for the Homeless is an equal opportunity employer