Certified Pharmacy Technician — Patient Care Pro

Hy-Vee, Inc.; Pleasant Hill (IA); On-site; USD 23,000 - 30,000; Full time

Job summary

Hy-Vee, Inc. seeks a Certified Pharmacy Technician to support pharmacists with prescription processing, insurance billing, and patient service in a retail setting. The role emphasizes accuracy, confidentiality, and teamwork to ensure safe and efficient dispensing.

Responsibilities include handling prescriptions, assisting with billing, stocking supplies, and administering vaccines where permitted by law. The position requires certification and a strong customer‑service mindset to help customers

Qualifications

• High school diploma or equivalent required.
• Certified as a licensed technician through a certified national program required; must maintain continuing education requirements to keep license active.
• Previous experience as a pharmacy technician or pharmacy clerk preferred.
• Vaccination certification required if administering vaccines, as required by law.

Responsibilities

• Provide prompt, friendly customer service by greeting customers with a smile and making interactions positive.
• Assist pharmacists in preparing prescription drug products for dispensing.
• Accept new written prescription orders and telephoned refill requests at the supervising pharmacist’s discretion.
• Coordinate with doctors' offices to obtain refill prescriptions as needed.
• Prepare and affix labels to prescription containers and prepare prescriptions to be mailed.
• Submit insurance claims and assist with third‑party billing and troubleshooting.
• File prescriptions after dispensing and report medication errors to appropriate personnel.
• Order, check in, and stock pharmacy supplies and log invoices as necessary.
• Maintain confidentiality of patients’ private medical information in accordance with HIPAA.

Skills

Problem solving

Numerical ability

Communication

Customer service

Discretion & privacy

Education

High school diploma or equivalent

Licensed Pharmacy Technician certification

Continuing education required to keep license active

Vaccination certification (where applicable)

Job description

Hy-Vee, Inc. seeks a Certified Pharmacy Technician to support pharmacists with prescription processing, insurance billing, and patient service in a retail setting. The role emphasizes accuracy, confidentiality, and teamwork to ensure safe and efficient dispensing.

Responsibilities include handling prescriptions, assisting with billing, stocking supplies, and administering vaccines where permitted by law. The position requires certification and a strong customer‑service mindset to help customers