Certified Pharmacy Technician, Outpatient Pharmacy, 40hr, Day

UMass Memorial Health; Holden (MA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established healthcare provider seeks a dedicated Pharmacy Technician to join their dynamic team. This role involves managing daily pharmacy operations, assisting with prescription intake and delivery, and ensuring compliance with health regulations. The ideal candidate will have a strong work ethic, excellent communication skills, and a commitment to providing exceptional patient care. Join a collaborative environment where your contributions will make a meaningful impact on the community and help shape the future of healthcare in Central Massachusetts.

Qualifications

• High school diploma or equivalent required.
• Current license with the Massachusetts Board of Pharmacy.
• Certification from national governing bodies preferred.

Responsibilities

• Manage daily operations within the Outpatient Pharmacy.
• Process prescriptions and maintain inventory.
• Respond to provider inquiries and assist patients.

Skills

Mathematics Proficiency

Computer Skills

Teamwork

Oral and Written Communication

Education

High School Diploma or Equivalent

Current Massachusetts Pharmacy License

Certification from PTCB or ExCPT

Job description

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

Non-Exempt

Schedule Details:

Monday through Friday, Weekends (Saturday and Sunday)

Scheduled Hours:

830am-5pm

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

40

Cost Center:

10010 - 3830 Home Delivery Pharmacy

Union:

SHARE (State Healthcare and Research Employees)

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Major Responsibilities:

• Responsible for the day to day operations within the Outpatient Pharmacy.
• Assists in UMMMC Meds to Beds prescription intake and delivery and documents appropriately on patient medical record and pharmacy tracking report.
• Responds accurately and timely to provider inquiries about discharge prescriptions and documents accordingly on patient medical record.
• Processes prescriptions through pharmacy computer system.
• Maintains inventory by conducting daily cycle counts, receiving the order, and removing outdated items from active stock.
• Interacts with providers and provider staff to receive and clarify orders.
• Interacts with patients to update them on out of stock, insurance, or other emergent issues.
• Maintains required prescription records as necessary in accordance with regulatory and hospital requirements.
• Enters new prescriptions and refills into the computer system.
• Resolves common adjudication issues and troubleshoots with insurance when necessary.
• Answers doctor and patient telephone calls.
• Appropriately fills and maintains prescription dispensing robot.
• Dispenses prescriptions through point of sale after verifying two patient identifiers.
• Maintains a clean work area and assists in quality indicator monitoring.
• Assists with yearly inventory in assigned areas.
• Participates in identifying problems or areas for improvement and assists supervisor with problem solving projects and improving operations; participates in Continuous Quality Improvement activities and/or teams.

Standard Staffing Level Responsibilities:

• Complies with established departmental policies, procedures and objectives.
• Attends variety of meetings, conferences, seminars as required or directed.
• Demonstrates use of Quality Improvement in daily operations.
• Complies with all health and safety regulations and requirements.
• Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
• Maintains, regular, reliable, and predictable attendance.
• Performs other similar and related duties as required or directed.

Position Qualifications:

License/Certification/Education:
Required:

• High school diploma or equivalent.
• Current license with the Massachusetts Board of Pharmacy.
• Certified by one of the national governing bodies such as PTCB, or the National Healthcareer Association ExCPT.

Experience/Skills:
Required:

• Position requires proficiency in math and, knowledge and ability to use a computer.
• Must be able to follow oral and written instructions with accuracy, efficiency, and dependability.
• Positive work ethic, motivated and professional demeanor to promote teamwork in the department.

Preferred:

• Preferred to have recent pharmacy work experience within the past 6 months.

Rotating Schedule, Weekend Rotation at Additional Pharmacy Locations

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail]. We will make every effort to respond to your request for disability assistance as soon as possible.