Certified Pharmacy Technician - Data Support

AnewHealth; Ohio; Remote; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical/dental/vision benefits

Job summary

AnewHealth is hiring a Pharmacy Technician for our Patient Care Center of Excellence. This remote, full-time role supports nationwide patients via phone, data entry, and billing while coordinating with pharmacists and healthcare providers.

Responsibilities include handling high call volumes, performing adjudication tasks, and maintaining compliance. Must be certified and registered as a pharmacy technician with relevant boards.

Qualifications

• High school diploma or GED required.
• PTCB or NHA certification required; maintain current certificate.
• Pharmacy technician registration with State Board of Pharmacy required.
• Prior experience in a pharmacy setting preferred.

Responsibilities

• Provide excellent customer service in a phone-based environment.
• Enter a high volume of data; perform claim adjudication and auditing duties.
• Serve as liaison between clinical pharmacists and other medical professionals.
• Backup support for times of higher patient call volume.
• Assist patients with questions over the phone.

Skills

Customer service

Phone-based work

Data entry

Pharmacy billing

Attention to detail

Education

High school diploma or GED

PTCB certification

NHA certification

Pharmacy technician registration

Job description

AnewHealth is one of the nation's leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs-wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. Pharmacy Technicians in our Patient Care Center of Excellence may hold multiple duties to ensure ExactCare's patients receive quality care out of their pharmacy services. They will work in a closed-door pharmacy environment, spending their time speaking with patients, doctors and facilities on the phone in addition to the outline job duties and responsibilities.

Job duties

• Providing an exceptional customer service experience each day in a phone based environment.
• Enter a high volume of data; Perform claim adjudication and auditing duties such as prior authorizations, billing and eligibility checks. Serving as a liaison between the clinical pharmacists and other medical professionals on patient's behalf.
• Serve as backup support for times of higher patient call volume.
• Effectively assist with patient questions over the phone.
• Performing in a high volume, fast paced environment to support ExactCare's nationwide patient base.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• High school diploma/GED
• Certified with the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) and maintain a current certificate
• Must maintain a pharmacy technician registration with State Board of Pharmacy
• Prior experience in a pharmacy setting
• Ability to perform in an office based (or remote) setting that requires sitting at a desk 90% of the time
• Comfortable working in a phone-based environment.
• Ability to utilize computer equipment, technology and work within multiple software programs to receive medication authorizations, clarifications and/or transfers.
• Exceptional customer service skills; servicing doctor's office, pharmacist, and patient needs over the phone.
• Pharmacy billing knowledge.
• Passion to help people and enrich their lives.
• Ability to think critically and document pertinent details in a world class manner that is compliant with state and federal regulations.

This position is administrative in nature and will present physical demands requisite to a position requiring: hearing, seeing, sitting, standing, talking, and walking. Must be able to commute to multiple site locations within assigned territory.

Schedule: This is a full-time position with an expectation to work an average of 40 hours per week and be available outside of normal business hours to meet customer expectations on an ad-hoc basis.

Travel :Travel may be required for special organization or department events, department team meetings, trade shows, conferences, and other client engagements.

This is a remote position.

Benefits

• AnewHealth offers a comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays. Medical, dental and vision coverage are effective 1st of the month following date of hire.

AnewHealth provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment.